Autoamericana Review

I am not surprised by the poor efficiency of these pseudo phantom companies after all we are in Italy and in this country cialtroneria reigns we are a people of puppets

Friendliness and kindness, but not speaking about the delivery of the car, I am still waiting for delivery after one month from the agreed date!

I had to deal with the bodywork department thus knowing Ms Marzia, a very kind person, professionally very prepared and always available not to mention Maurizio, attentive to my every request. I found in them kindness, ability and competence. My car in question is back in new condition. Congratulations, amazing people !!

An excellent deal was concluded for the purchase of a Renegade at KM0 as a company car.

Bought a used car (4 years with a few kilometers). Expected almost a month for delivery. A lot of problems and defects, from the breakdown of the alternator, to the non-functioning of the air conditioner, in addition to a whole series of electronics problems, the smell of diesel fuel, a series of dents on the rear bonnet that did not repair me (instead I had been insured). Bad post-sales assistance. DEALER TO AVOID.

NEGATIVE EXPERIENCE. Jeep compass bought new in January 2020, 5 times with "engine failure" alarm signal, taken to authorized Jeep workshops, because they are NOT, the problem has not been solved and the American auto dealership has totally disinterested in the problem.
ABSOLUTELY NOT RECOMMEND ..
21 December 2020.
About a month ago I wrote in detail to the email that was indicated to me in response to my review ... some email exchange, with the promise that they would get back to me, but still no phone call or email from the Autoamericana managers. Meanwhile my la Jeep Compass has new problems ..
If you really love the Jeep, at least change the seller, choosing an official one .. even if I recommend changing the type of car directly.

I am giving a double star because the total inadequacy of the sales service has collided with a replacement car.
I bought a second hand car on June 21st, they promised to deliver in seven working days. At the time of writing is August 2! from July 18 the seller tells me that the car is ready, but the delivery office does not call me and does not answer. Everything started with some minor touch-ups to be made, then they encountered difficulties with the type of paint, but the truth is that they are totally disorganized and uninterested in the customer.
S C O N S I G L I T O

Absolutely to avoid ... untruthful announcements and highly unprepared staff I wanted to buy a vehicle with law 104 .... I was given a quote on the list price and not on the sale price as required by law ... absurd!

A never again, first they are wrong about the financing, then they add 500 euros no one knows from where and luckily before settling I have double checked the accounts. Today I picked it up and they didn't even know how many km the first service had to be done, they tell me 20 thousand then on the on-board computer it says 15000. To finish a new car with 18 km the air conditioning doesn't work, they can't see it in the dealership and they send me somewhere else and 15 km away, all this because unfortunately there is no power in the area.
Now I just hope to solve it immediately otherwise I spent money on gasoline, I go home on foot and more than anything else a new car already disassembled and placed.
Bad experience, I give two stars only because the seller is kind and nice, otherwise a star all my life.
Update to 19/07/2017: my car is still in service, the piece does not even know when it will arrive, I am without a car neither mine nor that in replacement.I wonder how it is possible that they do not know for sure when the piece will arrive, when nowadays couriers deliver within 24 hours and also give the shipping code to track the parcel.
They answer me the piece will arrive, as soon as mounted we call, (IT WILL ARRIVE), but we realize, when I brought him the money, I didn't say I will bring it to you, the day of the arrival of the car I welded it immediately and I waited another 10 days for the license plate, (absurd)
Far from this dealership.
Update on 21/07/2017
Finally I'm going to pick up my blessed Renegade, air conditioning fixed, but is there a but?
I realize that the car has traveled 100 km since I brought it, they tell me that they took it to a workshop in Guidonia because they are more JEEP assistance, then they do not release me the sheet because the workshop he did the work did not give it to him.
And to finish I open the trunk I find that it is full of boxes with Nissan spare parts and they had completely forgotten about it, but we realize that they used my car as a means of transport for their material, disconcerting.
I enclose a photo of the trunk, I hope that tomorrow they will give me the sheet with the warranty claim written, otherwise I will report them.

Lots of machines and good prices. Parking is slightly inconvenient if there are many people

My husband and I are customers only for mechanical assistance, so far never had any problems. Indeed a thank you to the kindness of the girls who answer to make appointments

For years I have been buying from them and for me it is a guarantee. Last purchase a Renegade from 2016. Perfect.

Professional sales assistance. Respect delivery times.
Available for any problem, as happened the day before
of the retreat.

Bought a 33,000 euro Trailhawk in December 2015 from Autoamericana Settebagni as a gift 2 plastic key rings of 1 euro each ... they failed in December 2016 and I'm happy ... first annual coupon with an exorbitant cost in via Silicella ... probably they billed me as Autoitaluana and not Autoamericana being probably already bankrupt ... I strongly advise against them ... be careful

I don't have enough words to describe the inefficiency, the lack of professionalism of this company. For four months the delivery of a car has been delayed, with new excuses. The delivery office never answers the phone, they assure you, after you have gone there in person, that they will call you and disappear into thin air. The fact is that we have come close to August, my insurance will close shortly and the car is still missing. Highly recommended.

I brought my Jeep last week for a service / job. Except for a few minutes of waiting, the car was returned to me the next day perfect. Fair price. What more could you ask for?

Friendly staff and well-maintained cars with good value for money. Little parking.

Talking to someone from the parts warehouse is virtually impossible.
Only today I made 5 phone calls ... nothing.
And if they answer you it is not they who take care of the requested spare part and they turn you to others, who obviously do not answer.
I speak from multiple experiences.

Excellent assistance service. Experienced staff. Reasonable delivery times for my Jeep. Average cost. Definitely my point of reference.

I purchased a Grand Cherokee jeep and the after sales customer service was excellent both during delivery and afterwards for requests for assistance due to minor problems (noise from the rear). Recommended

Agree with all bad dealer 1000.00 euros in advance and never reviewed

I passed x information on the new Compass, I did before everyone .....
Thanks Antonio x courtesy .... see you on delivery.

We were greeted by mr. Alessandro kind and competent person. He gave us all the necessary information and finally let us test the car.

A scoundrel dealership. Contradictory and non-existent news. Employees arrogant and rude. Delivery times not respected. Absolutely AVOID! !!.

If I need a car again, I will definitely change dealership.
because perhaps they do not know the meaning of "prompt delivery".
I needed a renegade car, I find it in the Autoamericana dealership, I go everything is perfect, I specify them very, very clearly that I have the strict need to have the car before the end of June,
the seller: "don't worry, don't worry, I'll take care of it, I'll follow you step by step",
within three days the car is registered, the financing is ok, but the car is delayed for another 10 days,
I call I tell him I'm not satisfied, that I had to rent a car and if he could anticipate a few days,
result: the seller began to say a series of nonsense about the time required for preparation (I work in the field and I know what the times are !!!).
but what made me angry is that to have the confirmation of the appointment of the collection of the car I had to change the number ....
I had sent in the days preceding the withdrawal mail-messages and calls, simply asking for confirmation of the appointment, the seller did not deign to answer, as soon as I called him with a different mobile phone .... magically he answered
I must add the rental invoice to the cost of the car
goodbye auto-american

Incompetence and discourtesy especially in spare parts .... Never again

it is a red herringbone, the car is a 0 km jeep renegade for which I had made an appointment ... puff ... disappeared (but what the case) ... he proposed me another one ... always km 0 a 2000 euros more .... with the passage and stamp duty they make 3000 ... and then the old model. Absolutely to be avoided. it's better to buy it new. ah ... I forgot the financing you can't decide it and I received a stratospheric installment every month .... never again ... Good evening

HIGHLY RECOMMEND !!!
After sending an email, to find out if the dealership was open on Sunday, I went to the place starting from Latina and at the time they told me they were open ... I FOUND CLOSED!
I wanted to eat them.
I wrote to him again. I'm still waiting for an answer.

Excellent assistance and expertise, failure of my Renegade solved in no time, weekend saved in extremis! TOP +++

Official Authorized Jeep Dealer. Mirco very kind and helpful. It met many of our needs. I highly recommend!

Courteous and competent. Good assortment of vehicles at attractive prices.

Slack. We enter the dealership, there was only one seller and it was busy, no problem. But there was a young lady who was talking, I think, with the point manager, they passed twice and not a good morning, hello, there is to wait, have a coffee, nothing, completely ignored. We have not entered a fruit shop, which will surely tell you good morning, but to see a car of over 25 thousand euros, at least a little education and professionalism should be there. Evidently they don't want to work, because it's not like you work like this!

My review is about my current Jeep purchased as far back as September 10th 2008 at your dealership in Rome. This is a Keep Jeep Cherokee model, which has traveled many kilometers around Northern Europe and beyond. Currently seeing that it is still in excellent shape and has only 209,000 kilometers, it was taken by a big coach to Modena to raise it. Ever since I bought it I have always been proud of the purchase made by you, even if at the time the seller did not seem to me very careful to feel my needs, but this in the end to little relevance, as I am satisfied with my purchase done with you and that I still enjoy every day on the streets of all Italy. Alas, but this does not depend on the dealership, a few months after the purchase, I was transferred to Trieste for work, where for the first few years the assistance was good then I had to wander through the Friuli Venezia Giulia region to find good assistance authorized, up to one year ago that by pure chance and after so many hardships I managed to find in Trieste an excellent mechanic of the Jeep group that follows it. It seems right to me to contribute by telling you a part of the life of a car that I bought from you and that still travels proudly on the Italian roads and beyond. Thanks for this wonderful Jeep Cherokee KK

I recommend this dealership for the professionalism, friendliness of all the staff. I purchased a Cherokee jeep that fully reflects my needs.

Very spacious, lots of Jeeps to see parked and friendly and qualified sales staff. They also have other dealerships within the same place, I also saw Mitsubishis

Jeep car showroom.We went with my husband for a quote. Helpful and competent staff. We wanted to see a car model in black but it wasn't there.

Really sad, a JEEP dealer in North Rome who does not have a WRANGLER on display. And whoever wants to buy it should pay thousands of euros without even seeing how it is made? It seems absurd to me.
The Jeep 5 car makes ... and even those you want to showcase?
Plus a good salesman like Mirco, left completely alone causing hours of waiting. Well ...

Competence and courtesy for those who have to buy a car cannot be found easily

Zero professionalism in used goods, rude in enforcing telephone bookings, and one single person on Sunday unthinkable this happened on 20/09/2020

Asked by phone A spare, after having waited X 20 mm on the phone, and having given the requested data, I will answer will call us between 20 mm, I'm still waiting, the seven is not of these gentlemen !!!

Excellent reception I had to wait a minute but in the meantime they offered me a coffee and I could see the Jeeps. I tried the Jeep Compass and also the Renegade which has an attractive offer at km0 ... Thanks guys

Hello (email sent to JEEP)

My name is Capezzali Sandro, a few weeks ago I was looking for a car.

I went to one of your "Autoamericana" dealerships Via di Settebagni, 702A, 00138 Rome RM and I talked to your salesman Alessandro, he made me an offer for a compass, chosen color and layout, told me to give a deposit to block it and 4 days to decide whether to buy it or not,

On the 4th day he called me to find out if I was buying the car, I replied no, I was told that I would be sent the deposit.

It's been 2 weeks since I didn't see the money in my account, I reconnected Alessandro denied he answered me in an elusive way until today Tuesday 25th June telling me that the deposit will not be returned to me because more than 4 days have passed.

In the meantime I received an email from agautomibilisrl that I attach.

Sure I will not see my money again, this mail is just to let you know that this dealer cheats people with your name and surely obscures the name of your brand.

I hope this report leads to actions against "American self

Sincerely.

Kind and professional. Wide range of brands and cars. Convenient right at the exit of the G R A.

My experience is absolutely positive. In addition to being a customer of the dealership, I have been bringing my Jeep for the coupons for some time now and I always found myself very well. Normally I don't usually write reviews but objectively I find it right to reward competence and precision when there is found in a commercial activity.

Via di settebagni assistance center thanks for the prompt intervention :)

Be careful it is not an authorized Jeep dealer which will make you waste time and money!

It is already the second Jeep we buy here, good prices and the workshop also offers good service

Bad. To ask for a single information, on the phone, about a recall campaign ... Not even an answer!
What can I say, I would have spared the review but having worked in a dealership I know how it works .. Obviously you care little about the customer and maybe NOTHING!
... The message on the phone says that an operator would call me back to fix u. Appointment, from April 23, I'm still waiting !!!!!!!!
Bad.

Bad experience. It is 2 months that I have to give back 200 that I left to lock the car
Never leave money to lock the car
Do not trust
E-mail? More than 8 emails I sent but I have not received any answer. All the days I called a dealer, I also called in Viterbo more than 10 times ......

Retreating my Renegade Red Coral last week ... JUST GREAT!

All perfect!!!!!!! Thank you!!!! See you at the first service !!!

Bought a car from them
Good assistance in the waiting period and on delivery

I purchased a Jeep Renegade KM0, I found prepared and friendly staff who knew how to follow me during the purchase phase.

Lots of cars available, possibility to try them and helpful staff

Dealer attentive to customer care, both during the purchase and delivery phases. I just picked up my new renegade! Fantastic!

I don't understand the criticisms I read. I bought a ypsilon lance and in 5 days I went home with the new car! Superb.

Bad experience. They have been giving me 300 back for more than three months and there's no way. They do nothing but discharge the barrel between the seller and the administration. Eventually I'll have to put the lawyer to get the money back !!!!!

Bought a used jeep, suffered a problem of water infiltration from the roof 15 days in the workshop, without solving anything and finding the machine smeared with silicone. Stay away they are incompetent and disinterested

Bad service does not exist
From complaint

Beautiful cars, great attention and great availability

Absolutely positive experience and great prices on the cars! See you on delivery

The person you meet with his competence makes the difference
Kind cordial and nice are all so much that sometimes underestimate the professionalism
If we buy a car it is because we like it
The unforeseen events that may occur are common to the entire commercial world, it is the way they face each other to trigger feelings of satisfaction or not.
I have what I wanted a dream Renegade with a lot of ... but everything costs ..
And not everything is paid for with money
Superficiality is never admissible
The customer's emotions must be backed up by the technical coldness of the operators ... say professionalism
Wanting they know how to cope with any unexpected
... the jeep starts the adventure from the sign
Excellent waiting times Jeenzia

Bought a Renegade prompt delivery. I thank the people who have accompanied me in this choice. See you at the first service.

Very large and very busy workshop for the coupons. High labor costs as per the price list.

I went to this center to resolve an electronic anomaly. After 5 minutes of waiting, the receptionist gave me 30 seconds of attention and without listening to the problem she dismissed me saying they didn't have time. It was enough just to connect a computer to check and reset everything. Unprofessional and with scant courtesy. Bad experience. To be avoided.

The seller did not seem to Really want to make the estimate. He made it in silence without specifying the features and options included, without specifying the differences between one model and the other without asking for the use of the machine or the interests of the buyer so as to create something closer to his needs.

Perfect sales assistance, I bought a Renault in the Used Space and everyone is "smooth." TOP!

Nothing, waste of time on inaccurate online advertising and it is already the second time that happens to me with them.