I had lawn installed 14 months ago. The warranty f...
I had lawn installed 14 months ago. The warranty for labour is 12 months. I started contacting ALW inside the 12 months because the lawn has shrunk away from the edging, (Which they charged me extra for and wasn't mentioned at the time of the quote). Three appointments have been made for them to come and look at the problem and three times they cancelled, the last time they didn't even bother to call me to tell me they weren't coming. I sat around all day waiting.
I have tried calling every number and no one is answering. All of their 1300 numbers have been disconnected as of 13/8/2018. This company has the worst after sales service I have ever come across. They deliberately cancelled appointments so it went over the 12 months warranty, but to not answer any calls is abhorrent.
Please stay the hell away from this company, the job they do isn't the best and there is absolutely no after sales service.
Don't waste your many thousands of dollars like I did...