Austin's Elite Staffing Reviews

We hired Austin Elite for our wedding. We decided to order our food from a restaurant. Austin Elite was responsible for picking up the food and plating the meals. Days before the wedding, I made a spreadsheet showing who was at each table and what each person was eating (this was not requested by Austin Elite). I did this to make it easier for them. On the wedding day, interactions with the staff of Austin Elite were unpleasant. My wife was told by our venue that she could park her car in the driveway to unload her car of items for our wedding. The driver from Austin Elite was unaware of this and was very rude towards her about her car being parked there. The staff was also rude to a few of our guests…not giving them charger plates and a table setting because they “thought they were our vendors.” I ordered water goblets for each table from an outside vendor. We paid for full bar service from Austin Elite and they informed us that they had their own plastic cups. They served alcohol from our water goblets because they thought they were for our signature drinks. We had no water goblets left over for actual water. When the driver went to pick up the food from the restaurant, he never checked the order. The restaurant forgot to pack mashed potatoes. When the food arrived at the venue, the food was not checked for nearly 2 hours until they started plating it. Checking the food order is a part of Austin Elite’s policy. Because of this slip up, they had to go back to the restaurant and get the potatoes. We were supposed to be served dinner at about 7:15 pm. We were not notified about the slip up until they made the decision to hold dinner until they got the potatoes. Our guests were not served dinner until almost 8:30 pm. In addition to this, the plating of the food was wrong. Austin Elite sent us home with nearly 27 pieces of chicken cutlets that were supposed to be served to the guest who ordered chicken. We ended up having to pay an additional amount of money to extend our time at the venue. I spoke to a supervisor at Austin Elite about the issues and she seemed to understand and wanted to accommodate us. That supervisor spoke to Kim (the owner) and she did not agree with what we were asking for. When we spoke to Kim, she was extremely rude and unprofessional. There was zero accountability on her behalf and she had no idea what happened at our wedding. The staff that night kept trying to cover for themselves. The driver communicated to Kim that he had arrived at the restaurant on time and that the restaurant took 45 minutes to bring out the food order. Kim said that had the restaurant brought the food out on time, they would have had time to check the order when the driver got back and dinner wouldn’t have gotten pushed back. Upon investigation with the restaurant and their camera footage, the driver lied. The restaurant brought out the food immediately. Kim would not acknowledge or address this. She said we didn’t hire enough staff for what we wanted done. We had communicated with Austin Elite several times about exactly what we wanted done and it was never communicated that we needed to hire more staff. Kim also said that it wasn’t their responsibility to know how to plate the food. She said that her supervisor went above and beyond creating a spreadsheet for plating the meals - she was unaware that I created the spreadsheet without them requesting it. This was a terrible experience and I would not recommend hiring them for your event.

Austin's Elite made the entire process and event extremely enjoyable for me, my husband and all of our guest. As a pregnant bride, and one who works in the service industry, I thought the wedding process would be super stressful but it was actually fun with such a great team on my side. The service from our first meeting until the post wedding follow up was top of the line. We were able to enjoy our wedding and watch our vision come to life by the entire staff including servers, bartenders, on site manager and DOC like magic. It was a dream come true of a day, and it was brought fruition by this team without a single hitch. HIGHLY RECOMMEND for any event. I've already reached out for baby shower help.

I have had the pleasure of attending an even thrown by Austin's Elite Event company. You could tell by the set-up and how flawlessly smooth the event was run that the team is extremely trained and professional. The details of the event were superb and you could see the creativity that went behind all of it. I will be using them for my upcoming events.

Mona and her team were AMAZING!

They made the night flow so smoothly & Channel & Zane went above and beyond! Mona coordinated the delivery and pick up of everything - tables, chairs, dishes, staff, bar, ect! HIGHLY recommend and I will be using them again.

Amazing staff for wedding! We hired Austin Elite to help with setup, serving and breakdown for our wedding, and they were fabulous. My wedding coordinator said that Nora and Jacilyn were the best she's ever worked with because they were proactive, thought things through, and didn't need to be micro-managed. Frank was also helpful with breakdown the next day. They freed us up so our guests didn't have to think about anything, and between my coordinator and the staff, I didn't either! A bride's dream come true. :)

We have used them on two different occasions. Once for a more casual, outdoor event and once for an indoor more formal event with bartenders and servers. They coordinated all rentals and even helped with pick up of several items. The process was seamless and the service was outstanding both times. Everyone worked extremely hard and they were always looking for a way to help or to serve. Highly recommend!!!!!!!!

We used AE for a private dinner party. Eric was fantastic and took care of all of us. We definitely recommend AE for any of your events
Thank you for making the Houston industry feel comfortable in Austin!

I planned an event with a lot of moving parts and AES did not miss a beat. Everything went so smooth, Joel was so wonderful to work with as was the rest of the staff. We couldn't have done it without them! They were so gracious and helpful and kind to the guests.

Thank you for answering all emails and details leading up to the event, and Joel, thank you for answering and taking my phone calls that week!

Austin Elite was great to work with from the beginning of planning my wedding. They were easy to contact for myself and my wedding planner. They were helpful and worked with us to make the event great. The day of the event they were professional and helped it run smoothly.

Austin s Elite is absolutely elite in every sense of the word. They will always be my go-to for any event that I host. I can not recommend them enough.