Auric auto BMW Review

Terrible service, low quality of workmanship. Blames the customer for problems, even though the vehicle is serviced with them.

Terrible Service! Swopped and stole my tyres. Refused to accept responsibility! Said they'd send CCTV footage and then went back on their word! I'd rather go To Auto Atlantic!

Brilliant service from Kit, Annele and Tarique. I had a glitch on my side but you guys remained calm, patient and understanding

Thank you for everything. Best service I've received.

No amount of words can express how I feel.

Well done Auric Auto.

Horrendous after sales service. We used to be a long standing client of BMW however have moved over to Porsche. The service is chalk and cheese relative to how we were treated by Auroc Auto. We had two X5s through Auric Auto and have always had it serviced on time with this dealership. That was until both cars started developing problems. The latest issues involved work that was first quoted at 90k. After complaining this was reduced. I would caution massively against buying a BMW. Don t even think about owning one outside of a motorplan. They will screw you for every penny. Needless to say we drove our X5 into the shop with a rough idle. The car left on the back of a tow truck due to the fact that the technicians had no idea how to put it back to its original state.

We declined their quote as it s was pure madness and daylight theft. They car has now been sold for scrap.

We have just bought our third Porsche Cayenne. Never again will we go bear this dealership or it s sister Auto Atlantic as the service was under handed and we feel like we were being ripped off. Never mind the fact that we had to call 3 times for updates on the vehicle.

Never again.

Emailed them twice and no response, poor service and care

Always pleased to visit Auric...they have the best BMW sales team in the country.

Reception having their own conversation and doesn't know how to greet

I enjoyed being here. They helped me pick out a car and the staff were very helpful. Do have a look at them if you get the chance.
You won't be disappointed

I went in for a routine oil service. Now, the engine doesn't idle, the timing is out, my gearbox is vibrating profusely and it appears my oil is leaking... Oh, and they didn't want to give me a courtesy car or spell my name correctly. I wrote it down repeatedly.

Awesome dealership, customer service is on point and three are good deals on the cars.

Simply put this dealership offers great service!!!!

Usually have good service from this dealership but this experience has been shocking. Tire sensor warning led to me having to replace both front tyres. Gave the go ahead to the service consultant Thursday lunchtime and was told the tyres would be at the dealership Friday morning. Had to phone Friday lunchtime to find out what was going on as I hadn't heard a word. Now told the tyres are only going to be here on Monday. I suspect they were never ordered yesterday. When I asked for a courtesy car I was told none was available. When I asked what I am supposed to do for transport over the weekend I was told there was nothing they could do to help. Very disappointing BMW.....I thought a one million plus rand car bought better service.....
Update - Just went to pick up my car finally. Not a word about any of the inconvenience - not even an acknowledgement of the extremely poor service. Seems you guys missed your chance to make ammends...

Excellent customer service from the sales consultant Reaas Martin who sold me the car

Last year took my mini for full service as it was due and it was done. The Next day while in traffic lots of steam comes from the front of the car. Had to pay again for whatever pipe to be replaced etc. My question to Bronwyn the receptionist was when it was here yesterday for a full quire costly service why wasn t it checked or picked up as she said there was a hole in it or something. Her reply and the way it was directed to make me feel like I don t know what I m talking about is what made me decide I m no longer using them and would rather use the tygervalley branch and what s unfortunate is that I had already rated her service on this card that she gave me the previous day which only had a rating of 9 or 10 where 1-8 had gone I don t know. I serviced my car at the Tygervalley branch and was very happy with the work on the car the service and the price which was always cheaper than what I usually paid at the Claremont branch. 3weeks ago my car was due for an oil change service so I made an appointment at the tygervalley branch but unfortunately my car started giving off a lot of smoke from the exhaust pipes jerking. I didn t think my car would make it to tygervalley and I was 5mins away from the Claremont branch so I was forced to go there. Told the lady what the car was doing smoke n jerking and left. Long story short The was done and I fetched it the next day. The next day while in traffic the jerking had stopped but I noticed that the smoke from the pipes was still coming out stronger than normal. Decided to wait it out for a day or two and see if it would go away but it hasn t. In fact I m still sitting with that issue as I write this because when I called Bronwyn she told me I did not say the car had more than the ordinary smoke coming out of the exhaust pipes when I brought it in. I asked her why would I leave that out as that is the first thing the car started doing even before the jerking, and she just kept on saying I didn t say that and that it was too late now she ll check the job card tomorrow and call me back. She never called back. I HATE having to complain, I avoid it as much as possible, I d rather just stop using the services than have to complain like I did with the Claremont branch, but I had no choice this time. Still waiting for her call and my car is still giving off more than usual smoke from the exhaust pipe. another R5300 gone but my car is still not fixed. *pissed

The Sales manager knows how to make a plan for you and are very welcoming. Exceptional service

After Sales Service sucks. I purchased an Opel Astra and the sun visor mirror was broken, Kent Carters the salesman promised this will be replaced or fixed, however this was a lie and I am still waiting for this to be fixed.

B

Profit Maximisation only. If you're taking services from Auric auto, watch out! Read what other people have said regarding their experiences with them first, and then proceed at your own risk. Good luck!

73000kms on the clock and 3 months out of my 5 year motor plan. From going in for a timing belt(R16000) the next day it was the solenoids(R6000), the next day it was the cover for the turbo(R5000), then they couldn t get the timing right, a week later I get a delightful call again that this time an oil valve(R10000) had gone. After contacting BMW South Africa, I had three calls promised to be returned, a promise that a senior technician will be sent to the Ben hope to check I wasn t just paying for a long expedition of finding the actual fault. Needless to say, over a week in the workshop and a total bill of R42 000(some was fought for and reduced) The answer BMW was ....... cars are a mechanical device and that s why they offer extended maintenance plans. Horrified at the attitudes, poor service and bottom line poor quality of a car with low mileage. on principle I ll never buy another BMW, poor quality, poor customer care and lack of customer care from BMW head office.

Auric used to be very inefficient, but since 2015 they have focused on providing better service. The staff are very helpful.

clean, good customer service, pays attention to details, well informed

Worst dealership in Cape Town. I told them of a problem with my car and was told to re book it. Also had to wait to be collected and it took them over an hour to get back to the dealership. If you can afford it rather book and Uber

Entrance is a problem, but very nice showroom n great cars...

Incredible service. Wonderful community there. Loved it

Horrendous BMW dealer. Service department is total scam. Rip off. Try and get to you to spend tens of thousands on parts that are not actually needed. When you complain to the principal, management and customer service department you get stone walled. Don't even have decency to reply. Zero leadership. All about maximizing profit and screwing the customer and then ignore complaints. Avoid at all costs! All the good reviews below look fake.

No courtesy available cars.Thou very professional. Pity they cant get to the next level of service excellence due lack of courtesy cars. Yet many dealerships charge the moon.

Terrible customer service and workmanship. I took my car to them three times in 2017. The first time for an oil leak, a few months later encountered a new problem this time they changed the regulator but that did not fix the problem and I had to take it back. They said it was the spark plugs - so why did they change the regulator the second time and why didn't they fix the spark plugs then ? A small fortune later, I find out after taking my car to a new place that the car has an oil leak which is causing all the other problems. I paid them THREE TIMES to fix my car and now I have to pay someone else for something I thought I had fixed in 2017. Absolutely shocking service and rip off. Do not trust them at all.

I only write reviews to praise companies/business but I am so disappointed by the poor service received by Auric Auto that I am writing this in hopes of saving someone else the hassle of taking their car there. I have taken my car for a service at SMG at Canal Walk and Tyger Valley and both these places are way better options. The level of service at Auric Auto is shocking, the staff's math level to work out a simple quote is laughable and their responsiveness to customer queries is cowardly. I would rate Auric Auto in my bottom three of all service providers I have ever dealt with together with a certain mobile network provider and gym group.

Excellent service and most professional and well trained staff

Brent Herman what an asset to your company!!!!!!!!!

The service was awesome as we were attended to immediately and our vehicle fitted in

Great service, friendly, helpful, knowledgeable staff.

Refused to take my car in because it had been in another mechanics shop once... i purchased my vehicle at this dealer and expected better service but instead it was like speaking to a wall.

Good service customer service I mean but couldn't diagnose my car first time had to book it in again but friendly agent Hayden

Super friendly and efficient service with the best BMW deal in the Western Cape.

Staff are great except for those who park in the EV Charging bays, Mr Auric 2series...you know who you are

Would not recommend this dealership!! Purchased my vehicle without seeing it and certain issues were not highlighted prior to purchase. They also did not do the valet as promised. Lots of emails and follow up calls to resolve the open issues. Please stay away!!

A big round of applause to the entire team with special thanks to Clifford and Zainab for delivering service of high a standard coupled with customer service excellence and going the extra mile to meet customer expectations. Keep up the great work

Alistair the sales consultant was very helpful. The parts for my vehicle wasn't available here in Cape Town and it needed to be ordered from Johannesburg. As a matter of urgency the parts were delivered as promised. Well done Allistair.

Great service, knowledgable staff, good deals. I've bought two vehicles from them in the past, 100% happy.