Came and setup my Grand fathers home theater system in my basement very professional and friendly with the expertise to match i will say i ever need anything audio or anything else along these line they are my first stop .
Great service. Andrew and his team are knowledgeable and responsive.
And Audiotronics saves the day! Took my Macbook in for what Apple said was a battery replacement. Turns out the battery was fine and it was the charger. Five-star service from these guys!
Pleasant and professional. Extremely attentive to their customers needs and they stand by their word. High quality products and service.
Successful visit. Met with Bobby yesterday and Today. Structured a package for new television. Excited !
I do not shop at this store and have maybe been inside 2 times in my 6 years living in Roanoke. After being recommended to visit this store from a co worker whose husband works with this stored, I gave them a try.
I went in and bought a pair of ear buds on 8/18/2015 which I was told needed to be shipped in from Blacksburg in order to get the color I wanted and was told it would arrive early the next week. I informed them I would be out of town and would need them to hold them until after I returned, which they stated was no problem.
I asked the clerk about their return policy and he stated if I was not happy, I could return them within a week after I picked them up. I double checked that the 7 days for the return policy indeed started when I picked up the ear buds and they again assured me that was correct.
I picked up my ear buds the next week and tried them out. The volume control did not work with my Galaxy S6, sound quality was not preferred, and they were uncomfortable in the ear and would not stay in no matter which size tips I tried.
Unhappy, I tried to return the product 6 days after my pick up date. They told me I could only return them for store credit since it was longer than 7 days since I purchased them. I explained my case about having only received them 6 days prior due to the shipping process and being out of town.
The clerk went to ask his manager which was within ear shot and I could hear every word. The clerk failed to mention how I failed to receive them only 6 days ago and told the manager I purchased them 2 weeks ago.
He came back over and stated "Since they were bought two weeks ago, they've been opened and used, we couldn't accept a full return. Also, the box has some obvious damage."
I asked him to look up my pick up date and he stated "I remember you picking them up and the computer shows it to be two weeks ago", without ever looking up my receipt order number or phone number.
I said, you remember me because you sold them to me, I even remember your name, but I picked them up no more than a week ago... Also, showed him that the box had a perforated punch hole to stab your thumb through to open, and the whole side of the box is perforated to pull off in order to open the package and they simply said sorry, we can offer you more tips though.
Since I don't shop at this store, since everything is over priced, I took the tips and left.
Now I'm stuck with a lousy sounding pair of ear buds, which don't function properly, and don't fit. And $30+ poorer.
Won't be back and won't be recommending my friends.
I have been shopping at Audiotronics for almost 20 years and have purchased everything from televisions to car audio to home theater to service plans and I have ALWAYS been treated as a valued customer. My recent visit went extremely well as Eric, Scott, and Bert helped me with my small car audio issue. I will continue to purchase all of my home and car audio/video equipment from them for years to come!
When it comes to audio equipment Bobby knows his stuff! Helped me out a lot on several different car audio setups and helped me out when it came to getting a nice tv and sound system in my home. This place is my one stop shop!!
I took in my Mac book Pro. An Apple store in NC told me my hard drive crash due to water damage and the battery was dead. They wanted to charge me $800.00 to fix it even though I still had two years on my warrantee. I knew I did not have water damage so I took it into Audtiotronics for a second Apple certified opinion. My Mac book Pro was diagnosed as having a bad battery charger connection on the computer and this was causing all my problems. Audtiotronics fixed it under warrantee and I had it back in a week. No charge! I appreciate their honestly as I was going to be ripped off by the Apple store. Only criticism: I had to call them, they did not call me when they said they would.
Staff was not very friendly. Was given a smart answer when we asked a question. Will not be going back.
My father purchased a complete new sound system for my 1983 gmc k1500 and surprised me with it on Christmas Day. He had an appointment for me to take it and get it installed. I arrived at Audiotronics and was very politely greeted and helped. I am very happy with the customer service but however I think their installers should take more care in making sure wires to gauges and switches go back to where they where before. And it would have also been nice to not have to vacuum out metal shavings and throw out ends of wiring harnesses when I got home.
I have been working with Audiotronics for many years and have consistently received excellent audio/visual products and professional services of both installation and set up. In rare instances when an update or repair may be needed, Audiotronics is 'all about' service! I appreciate the expertise of the staff for either simple or complex set up questions. Their in-home consultation/design services ROCK! This has made the complicated simple and brought the joy of high quality audio-visual and other 'whole home' services well within reach. I would also like to acknowledge Chris Gray for his years of professional 'white glove service' in bringing whole home entertainment into our home.
There are many reasons this place has been around for 10+ years, all of which will become apparent after stopping in.
Audiotronics is a specialty consumer electronics shop which specializes in home theater and car audio equipment. They also sell the full gamut of Apple products and provide both warranty and non-warranty services as an Apple authorized repair and sales outlet.
Shopping here is a joy. They employ a "no sales pressure" atmosphere and this makes auditioning potential purchases much more comfortable. As far as product class goes, expect a good mix of entry to mid-level product in the store, leaving heavily on the latter. If you're looking for a $10,000 dollar television set, you're not going to find it here.
Service before and after the sale is truly outstanding. The staff are friendly, knowledgeable, and again, won't force product down your throat to earn higher commissions.
I recently purchased numerous items from therm, including a Macbook Pro Retina, a pair of Monitor Audio RX1's, and a Teac A-H01 USB DAC. The speakers and DAC were an exchange for two other purchases I didn't exactly care for. They made the switch for me with no questions asked.
Another example of the amazing service here came when I walked through their door 15 minutes after closing time to buy my Mac. Without hesitation, the gentleman working made the sale and even indulged my interest in a set of speakers I wanted to audition. Overall, I kept him there an additional 45 minutes with zero complaints out of him.
Yes, you're going to spend a little more on the stuff you buy here vs doing it online, but the service you receive before and after the sale should negate the extra money saved.
I look forward to doing a lot of business here. Both occasions I've shopped here have been incredible.
My radio hasn't been installed yet, but my initial visit was very pleasant and I was quoted a price that I thought was reasonable.
Just picked up a sweet new car audio system for my Jeep Wrangler. Sounds incredible and service was excellent. Will be a repeat customer for sure. Big thanks to Audiotronics and Bobby for excellent work and service.
Bobby and his team of audio professionals took great care of my truck! I'll continue to shop here.
Very professional audio business. Helpful, respectful, and knowledgeable. There isn't a problem they can't handle.
When I bought my 4runner and heard how crappy the stereo was, I decided to check on some upgrades. I worked with a Salesman named Bobby. He took me into the sound room to hear several product lines. I decided on JL components. He wrote me up a quote that day. It would be months before I would finally pull the trigger..And honestly, now that I had it installed, this system is the best money I have ever spent on myself. It is the stereo I have always dreamed of, I should've done it sooner. Bobby is knowledgeable, patient and just an super nice guy to deal with. I am nothing but pleased with the sale, the workmanship and the support of Bobby and the Audiotronics team. I wouldn't go anywhere else. A+ business. If you are on the fence, go for it. You will be happy you did!!!
Very knowledgable and helpful. I not only received great service. I also got an education about the merits of my choices!
I had been having some trouble with the Android auto functionality on my Kenwood head unit that was installed on my truck back in May of '018 at the Hollins branch, which has closed down since then. I called these guys up and they weren't hesitant to help me out. They pulled up my previous work order and were able to email me some information on updating the unit's firmware. Problem solved and I didn't even have to leave the house!! Great folks.
They were very polite and fast with installing my car stereo. They also taught me how to use it and synced my phone for me.
Wouldn't even look at my truck radio. All they wanted to do was sell me a new high priced one
Audiotronics got my stereo sounding all sexy again. I went thru some rough weeks with some shotty equipment but a brief talk with Bobby and a bunch of dollars later and I was back in play in no time. The equipment they sell is pricey ah!! There are some mid range options available but be prepared cause they will try to upsell you. I always always always do my research beforehand so I know what I'm getting coming in. PLUS their prices were pretty spot on with what I found online and if it wasn't Bobby was willing to make things match so
In the past I had issues with Audiotronics- they installed an amp under my seat and took out my AC vent. When I asked them to replace it I got the run around- the guy I talked to kept bs'ing me FOR MONTHS until I just got tired of dealing with it. But they are one of 2 reputable places in town (the other being best buy) so your options are limited. This time around I specified an install location and Bobby and the actual installer were happy to oblige. During a post install check I noticed one of my sub wires was barely in the amp, I mean it was like 7 strands of speaker wire connected. That could have easily turned into a "wth is wrong with my stereo moment" for something simple that I'd expect to be a non issue given the cost and time. I went ahead and fixed it but still...
I'm not attaching a pre install pic cause it was a hot mess
Eric was very helpful in helping me pick out the best radio for my vehicle. The installation was great.
Everyone was very knowledgeable and courteous.
Excellent selection of high end A/V. Knowledgeable staff and very accommodating. They do try and upsell you very hard though. Overall very nice and professional place. Would definitely buy there again.
Awesome service! All the gentlemen were very personable and helpful. I m so thankful to have knowledgeable Apple Service provider in the area.
I received an email as soon as my iPad was ready!
Thank you Matt and all your workers for an excellent experience!!
Extremely upset with their service! I brought my Macbook Pro in to be looked at. They told me they would need a $90 deposit since it was not covered under warranty, but that I would get the money back if nothing was fixed. So it ended up being a failed logicboard and they advised me not to fix it because it would cost over $1000 just for parts. So they didn't fix anything and sent me home with my still broken laptop. AND THEN DIDN"T REFUND MY $90. When I called to see why the money hadn't been refunded I was informed it they kept the $90 dollars since the technician had run a diagnostic and it was the cost of his time. They refused to refund any of my money. So essentially I paid them $90 to tell me my laptop was broken and couldn't be repaired. I was extremely upset especially because they completely mislead me in the beginning about my "deposit" which was really the fee for diagnosis. I will never take a computer there again. Absolutely horrible experience.
I went here a few times over the 2016 holidays related to an Apple repair. Not only were the service techs knowledgeable and professional but every time i visited the store had plenty of available staff for all services who were friendly and attentive.
I ve used Audiotronics for 2 decades. They hand pick the best brands to carry at competitive prices. The sales and service people are very professional and have the product knowledge that you will not get anywhere else! 10/10 A++
Highly recommend this place! Every experience I've had has been exceptional, especially my most recent experience with Eric McGhee. Very knowledgeable and helpful! He's your Go-To guy!
Always enjoy working with the guys at Audiotronics Tanglewood.
Everyone is so polite and super helpful! The store is always neat and clean. I absolutely recommend getting all your car audio here.
Quick and professional service! They were extremely reassuring when I thought my laptop was beyond repair, and they fixed it within 24 hours. I highly recommend.
Rip off store, won t even offer help unless you pay them $99. Avoid at all costs.
Great Apple Service Center and dealer. Top of the line audio and video equipment.
Love my tv! However I am not tech knowledgeable. These guys have supported me every step of the way in learning the technology and trouble shooting. Eric the technician was fantastic with lots of patience in adjusting my set to work on my level of knowledge.
Thanks for the excellent service to Eric and the team at audiotronics for the great upgrades to my 2002 Thunderbird. GPS. Auto start. Backup camera.I feel like I have a new car.
Have been a long time customer of Audiotronics. Alan, Chris, Dave and the rest ALWAYS provide me with individualized service and have the most up to date information to answer any questions. Have never had anywhere near a bad experience here. Most highly suggested.
Pretty expensive. Its kinda ridiculous. All we needed done was to know where wires went into the and hook up the Bluetooth. We got four speakers and a radio for 100. A gift for my sis. And just to help with the wiring and Bluetooth. It cost 70 dollars. Like really.
Don t Bring Your Mac Here. Tech had an attitude and ignored my problem. Leaving with same problem that Apple sent me here to have fixed.
I bought a pair of speakers last week. The sale guy (Bobby Howell) let me take all the time I needed to audition them, showed me a good range of options, and was very knowledgeable about the details of his products. Information without sales pressure. I'll definitely be back (as soon as I figure out a way to buy those amazing headphones I listened to...)
Eric helped me in purchasing a new iPad for my store very knowledgeable about numerous questions I had ask was very patient while working with me to make sure I was getting the correct iPad for my business very professional and understanding
I could not be more pleased. The installation was professional and timely. Looks like factory installed. I would recommend these guys to anyone wanting to add entertainment to their car or truck.
Long time customer here. I mean REALLY long time. Why do I keep coming back? Go to one of the "Big Box" retailers for the audio product of your choice. Feel free to look around because chances are you will be looking for a good while before being approached by a sales person. When and IF someone finally saunters over you will more than likely quickly discover that they have little or no knowledge of the product, often having to refer to the box to answer any question you might have.
Things are different at Audiotronics. You get a greeting as you walk in, and a staff member will be asking you how they can help quickly. Most of the staff specializes in several genres of audio visual equipment and you will be paired with a staff member who can best answer any question or concern you might have. You will walk out with the knowledge that you now are educated about the product you are interested in, if you make a purchase or not. Most important, the next time you visit, you will be remembered, unlike being viewed as one of the faceless herd.
Alan and his staff stand behind every product they sell, and also only stock the products that they believe in. Support is there for you, forever. Prices are as good as or better than the "Big Box" stores, and the extra level of service and support you receive make shopping at Audiotronics a no brainer.
Just found out that when I let them install the last stereo in my wife's car they broke a piece of my vent off behind the dash. They taped it back together with some black duct tape, but because of heat and time it's come undone. Not very happy about that and won't be going back.
When you pay for professional installation, you should get it. Not people breaking you stuff.
You try to give the little guy your money instead of a big box chain store and look what it get's you.
Nice place to shop for your higher end audio / video!
Audiotronics is excellent to work with, although they can be busy. I purchased a bluetooth/navigation/stereo for an older auto a couple of years ago and it works very well. Had the programming updated today and the work was done professionally, quickly and for no charge.
I've been shopping at Audiotronics on and off for many years. Having grown up in the Roanoke area, I was around to see the Odgen Road store being built. I've always been impressed by their selection and the knowledge and personal service of their staff. Even after I left Roanoke, I've occasionally come back to Audiotronics because I had trouble finding the service and knowledge they had elsewhere. For the last 7 years, I've lived in Maryland, and I STILL go all the way to Roanoke for my hi-fi audio needs. Chris Stasik (in addition to being a longtime friend) has been my personal audio consultant for many years. When he went to work at Audiotronics, I told him he had a customer for life in me. Chris' knowledge and personal service are beyond expectation. I could not be happier with the quality and performance of the equipment I've purchased from Chris at Audiotronics, and I will continue to shop there.
Rick saved us again! Every few years we seem to experience a major computer catastrophe and EVERY TIME Rick from Audiotronics has been able to diagnose and correct our problems. Audiotronics is the best insurance we have for all of our electronics. Many, many thanks!!
Scott was amazing! We have a new teenage driver that I knew we did not want distracted on the road. I texted what I wanted. The response was almost immediate. I told him the car and sent a picture of the console. We made an appointment. Everything was painless and perfect! Thank you Scott we will be back!
Get all my home and auto needs done here. Bobby is a great guy to work with highly recommended
Great product and service! I have been shopping here over 20 years.
I have been using Audiotronics exclusively for over 12 years now. Anything from a dvd player, to a full theater room in my home with home automation products. Cd players to a full stereo system in my car....these guys have done it all for me. The quality is the best, the workmanship is super neat and clean, and the prices are great.
Great service, and great prices!! Best place for electronics in Roanoke
Bought a remote starting system there. Treated us very well. Very helpful in getting us adjusted to the new gadget.
Great experience some years ago with a car installation. Products are expensive but good equality. Mac computer repair techs are top shelf. Three repairs and/or upgrades were perfect. Amazing!
Definitely the best a/v place in town. Super friendly and helpful staff, especially Scott Bershader-he's my guy.... And they are all very knowledgeable but not too pushy like other similar places. The only place I get new stereo equipment!
These guys are amazing!!! My MacBook Pro started having keyboard problems, and since it was the first week of class I desperately needed a computer. After calling Apple support, they put me in touch with Audiotronics. They quickly diagnosed the problem and took the computer in the same day. They told me it would be 3-4 business days to fix which I was fine with, but the next afternoon I got a call that they'd finished it! Computer works great now, and they also found out the previous owner of my laptop bought Apple Care for it so I didn't have to pay a dime! Thank you Audiotronics for your diligent service, I now know where to go for future electronics issues!
Eric M, did my 2003 dodge ram so nice I couldn t believe it!!!! He is awesome, from now on will deal with noone but him! He made sure every step of getting my truck sounds right!!! The sound system he sold and had installed in my truck, has been absolutely amazing!!! He is such a pleasure to deal with!!! He is an asset to your company. I look forward to doing much more business in the future with him!!!
I can't say enough about the quality of service at this store I have bought a lower end Kenwood head unit and also a nice Viper remote start here. Both times times I was treated with the same respect and courtesy as if I were buying a $100,000 custom home theater. Unlike the big box store these folks know their craft and want to make sure you get what you want. Five stars!
PS. Scott is the man!
Eric was wonderful, service was fast and efficient. I would highly recommend Audiotronics!
I have used Audiotronics for everything from buying basic cables to full house home automation installations and have always been beyond pleased with the prices, quality of product and most importantly, service! When I buy from Audiotronics I know they are going to work hard to make sure I keep coming back and I do, purchase after purchase and will continue to do so for years to come! I would give more stars if possible!
The customer service I received from Scott B. And the Audiotronics team was above and beyond. I cannot express my gratitude and appreciation enough for the assistance I received during an issue I had with my vehicle. I will continue to use audiotronics for any and all my audio and electronics needs! Audiotronics is truly how a Bussiness should be ran, extremely polite, professional, and courteous! I highly recommend Audiotronics.
Run away. The most unreliable security company. Forget about technical support if you need it afrer hours. They are the worst. I changing to a reliable company.
I first shopped Audiotronics 30 years ago and I was impressed by their selection, their knowledge and their personal service. Those things have kept me going back since. The sales staff and their repair personnel are knowledgeable and they have always been ready and willing to provide answers whether I am in the store or if I contact them by phone or e-mail.
The big box stores are cold and impersonal. Audiotronics is anything but. I have shopped there for 30 years and NEVER look elsewhere for all my electronics and computing needs.
Refused to even give me a hypothetical estimate about keyboard repair Just because I mentioned i had spilled something on it which had nothing to do with the issue at all and I'm using it right now, I am just missing keys so I wanted a keyboard replacement. When explained they needed to see it because of a spill (even though unrelated), I said thats fine but hypothetically how much would it be to replace just the keyboard and again they reiterated the same thing "we can't estimate anything until we see if if anything has spilled on it" ... really?? So i have to drive an hour for an estimate pretty much.. no thanks... i'll take my business elsewhere. All I needed was a range or base number. SMH
*** REPLY ***
What does that have to do with just giving me an estimate on what it WOULD cost for a repair assuming no damage? That's all I asked. And instead of explaining, whoever I talked to got smart and literally repeated the same sentence without addressing my question, totally rude.
I was a little peeved the first time I had to take my auto back to get the new stereo I'd just paid over $1000 to get installed looked at again. The second time, for the same problem (the XM satellite antenna wasn't connected properly to the module) I was starting to get upset. But they got that fixed, and all was well until I found out that the rear speakers weren't working. So we went back and they wound up putting in two new rear door speakers at no charge (which is why they get 2 stars instead of just 1). But the fader between the front and rear speakers doesn't work (which is why we thought the rear speakers weren't working) and after all that money they say they would have to rewire the rear speakers and that would cost $200. I thought that's what the wiring harness, which I paid extra for, was supposed to take care of! I don't know about everything else they do, but I do know I'd never take another vehicle there to have a stereo installed, and I would not recommend anyone else to either.
Very friendly and helpful staff! Answered all of my questions with a smile. I left very satisfied and would recommend Audiotronics to anyone!
Went to see about getting some new speakers for my Tracker. Eric helped me again and even remembered me from last year. Never have I had such wonderful customer service. No high pressure tactics to get something I don't need or want. They really care about their customers needs. I highly recommend this place to anyone. They have my business for life. If you go ask for Eric. He is the best
I'm very happy with the shortwave scanner and cb radio installation in my Tacoma pickup. It looks like everything came from the factory as a special order.
Time and cost was reasonable.
audiotronics.com
