Audi manhattan Reviews

What should have been an exciting purchase of a 2025 Audi SQ5 turned into a frustrating, humiliating experience. We were pressured for large wire transfers before seeing pricing or documents, and Romani Oniani even required a credit check before a test drive. Steven Rubinchik and John Palenca offered no financing details and left us waiting for hours. One rep calling himself “Roger” told us to “shop in Huntington” after seeing a ZIP code. We left with no paperwork or answers. I now see why many choose Tesla or Carvana to avoid treatment like this.

It was a lifelong goal of mine to purchase an Audi from Audi of Manhattan, but this experience has completely changed my view of the brand and dealership.

From the beginning, I was never shown pricing, vehicle options, or financing details — only pressured to wire money before any meaningful discussion could occur. Despite completing a credit check and receiving online pre-approval, I was repeatedly misled and ultimately “fired” as a client when I asked for basic monthly payment calculations.

Sales representative Romani Oniani initiated a credit check before any financing discussion, presented as a condition for a test drive. Manager Steven Rubinchik was aware of the situation and participated in follow-ups but never arranged a proper financing conversation. John Palenca abandoned me, my business partner, and my fiancée upstairs for hours during our scheduled signing appointment — our fourth attempt to finalize the purchase — while assisting other clients and claiming to speak with a finance manager.

One representative, who initially identified himself as “Roger,” told me to “go shop in Huntington” after seeing the ZIP code on my driver’s license. On a recorded call, he later slipped and revealed his real name. I have lived and worked in Hudson Yards for three years, and that ZIP code was from my family home. This treatment felt discriminatory based on perceived socioeconomic status, despite my $300,000 base salary and $250,000 annual bonus.

The dealership repeatedly hid critical information — including the names of representatives, financing details, service information, and all standard disclosures. I was asked to return four separate times for paperwork that was never produced. Even during the signing appointment, no documentation or breakdown of costs was provided. The facility is run-down, understaffed, and appears to lack qualified personnel to handle financing.

I have video and audio evidence of these interactions and proof that my online application was instantly approved. If you have experienced similar issues — such as being asked for a wire before financing terms or a credit check before a test drive — please contact me at 631-742-2909

I recently visited this dealership and was really impressed with the professionalism and knowledge of the staff. The showroom had a fantastic ambiance, and the vehicles were impeccably presented 🚗. The sales team was attentive, helpful, and not at all pushy, which made the whole experience really enjoyable. What I appreciated the most was the transparent and honest approach to pricing and negotiations. The process was smooth and straightforward, which is not always the case at other dealerships. The customer service was top-notch, and I felt genuinely valued as a customer. Overall, it was a great experience, and I would highly recommend this dealership to anyone in the market for a new vehicle. Keep up the good work!

I had a great experience with Audi Manhattan. The staff was very knowledgeable and helpful. They helped me find the perfect car for my needs and the buying process was smooth and efficient. I would highly recommend this dealership to anyone in the market for a new Audi.

I had a wonderful experience with the staff at Audi Manhattan. They were knowledgeable, patient, and helped me find the perfect car for my needs. The buying process was smooth and efficient. I would definitely recommend this dealership to anyone in the market for a new car.

I had a great experience at Audi Manhattan. The staff was friendly and knowledgeable, and they helped me find the perfect car for my needs. The buying process was easy and hassle-free. I highly recommend this dealership to anyone in the market for a new Audi. 👍

My experience with Audi Manhattan was amazing. The staff was friendly and helpful, and made the whole buying process stress-free. I am extremely satisfied with my new car and would highly recommend this dealership to anyone.

The service at Audi Manhattan was excellent. The staff was friendly and professional, and they provided me with all the information I needed to make an informed decision. The buying process was straightforward and hassle-free. I am extremely happy with my new car!