A loyal client of ACA since my father had both his Audi 200 quattro and 90 serviced here back in the 90s. Solid Service with a capital S. Also a great place to wander in between the latest 'Vorsprung durch Technik' or quietly work and have a good coffee, while ACA takes good care of our cars. Sr. sales Wilco and Audi Pro Floris come, together with their team, highly recommended.
I had a very nice experience with this center - a big shout out to Ronald especially, who was both very professional in the process as well has genuinely helped by going the extra mile to work our lease application smoothly. He was very clear and knowledgeable, which made the time we had in the centrum an easy & relaxed one while making a choice. After the day he also kept a constant communication with me - so far quite happy with their approach and work.
Traditional car sales. A pity that there is so little innovation in these showrooms.
We wasted time twice. First time it turned out the requested car has a flat tyre, and they have no spare tyre to replace it (sounds almost as a joke at Authorised Dealer). The next day, our EU (yet non-Dutch) driving licence is not accepted by the staff, which is not even trying to find a workaround. Competition e.g BMW and Volvo have no problems with EU licences, Audi does. Sales man seemed surprised we do not want to continue our tour with him, as if we were buying shoes not a car (just imagine buying a car without a chance to ever test drive it with Audi due to licence). Hilarious moments and big disappointment.
Terrible customer experience. My car failed during a business trip, they showed no responsibility or empathy when my employee showed up to get the car fixed. It took my employee almost 10 hours to get a rental at another service station. Later, we got charged 400+ EUR for a analysis, a testride and some phonecalls. Luckily, it was covered by insurance/waranty of AUDI A6 ...
I called them to do a test drive with one of the cars. I was told that the both of the responsible people are busy now and I should call later if they don't call me. They didn't call whole day. I got my lesson and removed Audi option from my list.
Went there for my car maintenance. I ve been treated with great care and professionalism. As far as I m concerned I had a Great client experience. Special thanks to the staff and particularly to Marcel.
Poor service, if you are an expat you will feel treated differently than any local...not a great experience even if you are here to buy....on the opposite the maintenance service is good.
a-point.nl
