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What reviewers say about Atura Hotels

Generated with AI from 498 reviews on Trustburn · updated 10 days ago

Customers generally describe friendly, efficient staff and clean, comfortable rooms at affordable prices, often highlighting convenience for airport stays, though a few mentioned downsides such as no on-site parking and inconsistent food quality.
What does Atura Hotels do?

A description for Atura Hotels isn't on file, so what the company does isn't clear from the information available. Based on the reviews, it appears to operate airport hotel and food-and-drink venues, but no formal business description is provided.

What are the most common complaints about Atura Hotels?

The critical reviewers most commonly cite poor customer service and poor value for money, including underwhelming food such as a chicken salad with very little chicken and expensive drinks or meals, and one reviewer described staff expectations as low.

AI-generated from reviews on this page. Verify anything important with the company directly.

Dennis O'Donoghue
Reviews 1

The decore of this hotel is amazing. After returning from a long international flight it was great to only have a 5 minute walk to this hotel which is basically part of the Adelaide airport. The bed was huge an comfortable. The room was spotless. Would definitely stay here again .

Adam Hampel
Reviews 1

Can not fault. Super clean, comfortable, and trendy furniture. Loved the massive windows overlooking the runway. My kids were in their element! Pod coffee machine was a nice unexpected touch. Staff were helpful. Obviously location is PERFECT for those early morning flights with less than a 1 minute walk to the airport!

Suzanne Lumsden
Reviews 1

After a long flight, it was so good to be able to walk a very short distance from the airport to a modern trendy motel. I loved the decor and level of service. there was nothing I could fault. I will most certainly be staying here again on my next visit to Adelaide. I have already told my friends how great your motel is.

Vicky Antonie
Reviews 1

Once we found how to get in and find reception all was good ( main front doors out of action) and you needed to walk in bar area which seemed odd, comfy bed and great to catch early morning flight. Food at restaurant was lovely.

Tony Gaiter
Reviews 1

Can't think of any thing to improve on considering this hotel had only been open for 4 weeks. Great place lovely atmosphere stayed here with family covering 5 rooms for my son's 18th and 13th birthday which happened to be a day apart. The staff were excellent, very friendly and helpful especially Rachel. All our family members loved it and we would all love to stay again. I am forever grateful that my son's birthday's will be remembered as a great night out at the Atura Adelaide Airport.

kris yttrup
Reviews 1

5 stars for funky design room. 2 star for room service meal. small fish and dried up chips in a box no salad still expensive. 1star for air con. Blows straight on you in bed. Low speed fan is still like a cold sea breeze. Not nice while trying to sleep. Turn it off and no window openable. See others complain about air con. Easy fix with a panel across vent to divert the direction. My company intend to use you,Atura a lot. Don t make me change their minds!!! Just joking. No I m not!! I m grumpy from no sleep.

Jasmine Pepworth
Reviews 1

Accomidation is great complimentary water, high end of the price scale but nice friendly staff. Food leaves alot to be desired, I got a burger an it was in an average bun super sloppy, then when I got a porridge breakfast it was served stone cold (for 12$ might i add) Otherwise a comfortable stay

Michael Sterling
Reviews 1

If you just need a nice place to stay for a night between flights, this is the spot. Located in the airport area, it is a 2 minute walk to the terminal. The hotel is comfortable, the staff were very friendly and the bed, most importantly, very comfortable.

Ness Fez
Reviews 1

Restaurant/bar is nicely furnished. I enjoyed my chicken salad - it was healthy and tasty. I did however find the staff to be a bit unenthusiastic and unfriendly. The waitress was irritated when I was placing my order. When the dish was served (by a different waitress), she said she'd go get cutlery. She came back soon after with only a fork, as they were out of knives. And that was the last I saw of her. I would've expected she'd get a knife.... I mean if they were out of cutlery is everyone supposed to eat with their hands? The food was nice, but the rating has been marked down based on the service experienced.

Deanne Perry
Reviews 1

Staff were very friendly, open clean and inviting atmosphere when arriving. Rooms are generous in size, very clean and beds comfortable. Lighting a little low in bedroom area as their is no ceiling lighting but generally the room is very nice. Can hear no planes or noise in rooms, very quiet and so convenient to just walk straight through to airport with flight check in area one floor up.

May Ross
Reviews 1

Nice change from the Coopers Bar at airport, but food is hideously mediocre and expensive for the portion served. Chicken burger was burnt to a crisp ans bun totally dry. Smallest serving of chips in my burger eating history! Still, decent place for a drink.

Neil Storey
Reviews 1

The staff were nice, the bed was comfortable. The room looked like my twelve year old son had painted it, pictures resting on the shelf not hung, and the cupboards were falling to pieces. You pay for the convenience.

Ryno Welding
Reviews 1

After leaving Room 311 it became clear to me that I have manage to get some feet fungal infection from the shower or carpets in the room, this is clearly an indication that the rooms are not sanitised and properly cleaned after people leave

Andrew Boyd
Reviews 1

Place is unpainted, concrete everywhere giving a cold lifeless feel, staff are great but rooms are small, bed and couch are cheap and uncomfortable and for paying for the entire full breakfast they could not even give me a normal flat white coffee! The staff are good and its close to the airport, thats it

Scott E Douglas
Reviews 1

If you're travelling and need a place to overnight, this place is excellent. In the Adelaide Airport, accessible directly from the terminal, all you need do is collect your bags and walk to reception. The restaurant is great, with superb food and a well-stocked bar, the rooms are comfortable and secure. If you've got an early morning flight, like I had, it makes for an easy and stress-free transition.

Anthony McGauchie
Reviews 1

Nice, well presented compact room with comfortable large bed and large TV. Room service meal was delicious and well cooked. Unfortunately was unable to purchase full size bottle of wine to share with dinner. Staff friendly.

jeff smith
Reviews 1

What a great place to stay in. Friendly efficient service. Mary at the front desk. Inhouse dinning very good the location is great. A first for me a hotel in the airport. The ambiance and feel so good the view from my room to the airport I'm lost for words.please try it and you will return like I will. Cheers Jeff

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About Atura Hotels

Address
478 george street
Categories
Hospitality