I had a wonderful experience working with Chelsea Corona, Director of Sales and Reuben Rosenfeld, the Executive Director at the Atrium Village. They were both extraordinary helpful in trying to accommodate my mother into her new living situation. They were also extremely thoughtful and giving of their time in this very difficult time in her life transitioning into assisted living care. I would highly recommend their services.
My mom lived at the Atrium Senior Care Facility for almost four years, before she needed to be moved to a nursing home. At the Atrium, first she was in Independent Living, and then in Assisted Living. On both sides of the building, her care was excellent. The staff was attentive and responsive to her increasing needs. Kelly and Diana, the nurses in charge, were always aware of everything going on with all of the patients and responded to my questions and concerns promptly. They were always there to listen to me and reassure me.
Reuben Rosenfeld, the Director at the Atrium, is a hands-on director, who really knows the families as well as the patients. He is also caring and responsive to the needs of the patients and their families.
I always felt my mom was in good hands at the Atrium, a secure and welcoming environment. It is clean and well-run, with a competent staff of friendly and caring people
Eileen S.
Well, I dropped off paint for the contractors there but from what I saw the seniors were smiling and relaxing outside as well as inside!
My mother recently moved into the Atrium Village and they have gone above and beyond to make the move as easy as possible. Chelsea Corona and Deja Vendryes well exceeded my expectations. They worked tirelessly to ensure my mother's move to the Atrium from another state was done seamlessly. I am extremely grateful for their professionalism and genuine care and concern for not only my mother but for our family as well. The staff has provided excellent care and has been in constant communication with updates. I highly recommend this community.
Jamie is topnotch and very together . First impression is lasting. Beverly , Everett and the night shift are all on top of their game .
The kitchen and food services - Big Problem ! Attention needs to be in that area quickly .. the Chef is not consistent ,and the food is not quality consistently . Also be careful of the pastime help -bad attitudes
We had the most amazing experience at the Atrium after a very unpleasant experience at another assisted living facility where our mother fell because they wrapped her leg too tight with an ace bandage. She was struggling so much after this fall that she was admitted to a Gilchrist Hospice. To our surprise, after a lot of PT and TLC, she started to improve. My sister and I met with Reuben (who runs the Atrium) and two of the wonderful nurses (Kelly and Diana) who did an evaluation on our mom at Gilchrist. about getting our mom into their facility. At first they were hesitant to allow our mom to reside there because she was considered a two person lift ; however after much consideration, they decided to give it a trial run and provided her with a room in the dementia unit ( she was starting to have memory issues). They worked so hard with her on so many levels. First they started PT on premises with their amazing staff (Katie, Kate and Danielle). Imagine our surprise when we saw our 93 year old mom riding a stationary bike. They then remembered a special piece of equipment they used on another patient to transport her to the bathroom. Our mom learned how to use this equipment to pull herself up to a standing position which was amazing. They finally said her trial run was over and she could stay.
I must mention some of the names of the staff in this unit who went above and beyond for our mother. Vernai, the director of the dementia unit was wonderful. She had a smile on her face every day and pitched in and helped out whenever the staff was busy. Yana who worked in that area was our moms main caretaker. She treated her as if she was her own mother. She figured out ways to get her into the shower when it seemed impossible. She spoon fed her at the end of her life and rubbed her shoulders and neck on the last day of her life. This woman is truly an angel and we love her like family. I know I will probably leave someone out but I must mention some of the others in this unit. Bea, Ella, Evie, Tammy, and Patricia were so terrific. They treated our mom with such kindness and respect even on days she was really confused. All of these ladies treated me, my sister and brother with such warmth. Most of them were there with us the day our mom passed away. They hugged and kissed us and cried with us.
The maintenance staff also treated us like gold. After our mom passed away they helped us load up our cars, then spoke to us from their hearts about knowing how hard it was to lose a loved one and then kissed us goodbye.
There are no words that can express the gratitude we have for Reubin, the nursing staff, PT staff, everyone in the dementia unit, the front desk staff (Jamie), maintenance staff and all if the staff in the dining facility. These people really cared about our mother and this meant the world to us.
We would highly recommend The Atrium to anyone considering an assisted living facility for their loved one. I can t imagine any place being better than this one. They are all angels!
Amy Cavalier
Terry Fischer
Louis Buckner
(Children of the late Charlotte Buckner)
My mother recently moved into the Atrium. She is in independent living and receives minimal home care. After her living alone I am so grateful she gets phone calls and has formed friendships with her neighbors. The front desk people have always been courteous and responsive. The activities director has encouraged her to be a part. Executive Director Rosenfeld is passionate about the residents welfare and his staff as well. I also believe that the proactive precautions they are taking with the pandemic have been above and beyond and I am confident my mother is in the safest place she can be. I appreciate the tireless work of all the staff to consistently elevate their standards and protect the residents. I highly recommend this community.
Still waiting for someone to return my call regarding a visit! (Since 4/26).
My mother and I chose Atrium Village in 2012 after visiting several other senior communities in Baltimore County. She had suffered from a stroke the year before. She liked the location (15 minutes from her home) and the pleasant staff who went out of their way to make her feel at home. She was making friends and enjoying all the amenities of the facility when she fell in 2015 and broke her arm. After an extended hospital stay, she was transferred from the Independent Living side of the facility to the Assisted Living side where she could receive more attention from nurses and nurses aides. She is at a sad place in her life now -- she's confused most of the time, she's legally blind and her arm never healed from the 2015 fall. The staff at the Atrium has been invaluable throughout all of this. I work an hour away from the Atrium and there is no other local family members to help with my mother's care. I can relax because the nursing staff and other residents have become her second family. They help her dress, walk her to meals, cut up her food, encourage her to attend activities and make sure she is safely in her room each night. I am so blessed that the Atrium was available to help us through a sad, confusing time in our family's life. They have all been a Godsend.
Well I attempted to go eat there for the last day of restaurant week, February 1st, and was told that restaurant week ended the day before. I guess they didn t want good business, oh well.
My mother-in-law lived for a year and a half at Atrium Village in Owings Mills until her death. We have been extremely grateful for the professionalism, dedication, and heartfelt caring that were provided to her from all staff, both medical and support staff. We were also impressed with the cleanliness of the the facility. She was fortunate to spend her last years in such a caring environment.
I applied for a HR Coordinator position with this company. I received a phone call about setting up an interview. After multiple attempts and voicemail messages left no one had the decency to call me back. This place is so unorganized and unprofessional.
I would give it no stars if i were able. My mother was there. She called for assistance to go to the bathroom and the aid refused to help her saying it is the end of my shift . My mother attempted to go to the bathroom herself, fell, broke a hip and as a result died a month later to the day. The Atrium Village management did nothing to help and refused to even reimburse us for services we had paid in advance, although it was small compared to all of subsequent medical and funeral expenses we incurred. It is also interesting that my first review mysteriously disappeared. Well get this Atrium Village management, I will keep on re-posting this honest review each time it is mysteriously removed. I also find it interesting that after I posted my first review, a whole bunch of positive reviews suddenly appeared. The truth shall prevail !!!!!! I wouldn't even let my dog stay there! BTW- They keep doing something to remove this review - I guess the truth hurts!
This is run by people that go above and beyond anything I could have imagined for their residents. They truly care about their safety and happiness. I had a very difficult situation and they went so far out of their way to help and make sure that all way okay! Thanks Atrium Village!
I do a bunch of repair work for these guys. The place looks very inviting
My mom will be 100 this year and is in assisted-living at the Atrium. Her care has been excellent and we could not be happier.
This is a great place. I just interviewed for a cooks position and love the scratch cooking. Place is very nice and would elect to put any family member here. I hope as I get older it is affordable to me also. 5 star dinning and the staff is very friendly and informed.
Clean, caring staff with lots of activities for residents
