Atlantic Regional Federal Credit Union

Atlantic Regional Federal Credit Union Review

Reviews 10
3.5
Reviews 10
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L
3 years ago

I love this credit union! The staff is always frie...

I love this credit union! The staff is always friendly and extremely helpful and available. I have never had trouble with anything that couldn't be fixed within a day. The interest incentives they have are amazing and I've made a lot of money. This is where I set up my first independent account, and I am so glad I did!!!

C
3 years ago

I visited this credit union yesterday and found ot...

I visited this credit union yesterday and found other customers well spaced and masked as were all emoyees. I was warmly greeted by the teller (we need to find a more adequate name for the knowlegeable people who help customers with their banking issues) and my particular issues were dealt with in a friendly and eficient manner. The gentleman was so helpful that I had no concerns that my transactions were complete with virtually no effort on my part. Highly recommend this banking institution.

N
3 years ago

I used to love banking with Atlantic Regional, but...

I used to love banking with Atlantic Regional, but in the past year, service has gone completely downhill. I now find them harder to reach, completely unable to help in situations that were previously easy to resolve in the past, and I find my debit card held nearly every time I make an online purchase that is outside of New England, which seems laughable in 2020. I'll be switching to Bank of America where I know my money is good worldwide.

D
3 years ago

I love this bank.. just sucks that I don't live in...

I love this bank.. just sucks that I don't live in Maine any more.. always friendly and willing to help in any way they can.. I wish more banks were like this.. I still have my account from years ago and continue to use it although I live in PA.. and they still help me out when I'm in need.. they all deserve raises!!

S
3 years ago

The best bank. I love how they are client-centered...

The best bank. I love how they are client-centered. They go above and beyond for their people. No other bank I've been a member of has done that. There is an uncommonly good element of compassion with AFCU. Everyone I've dealt with has been professional and personable. Special shoutout to Anne in Cumberland & Kim in Brunswick! A+ bank.

A
4 years ago

Made an online purchase on a Friday afternoon, and...

Made an online purchase on a Friday afternoon, and AFCU locked my account for the duration of the weekend. Very unpleased with their fraudulent charge policy. There was no notification that my account had been locked, nor had they notified me to confirm if it was a fraudulent charge or not, their automatic system just assumed. IF I SEE A CHARGE THAT I DIDNT MAKE I WILL NOTIFY YOU, otherwise leave my account alone!

s
4 years ago

HEADS UP FOLKS OF JOINT ACCOUNTS

HEADS UP FOLKS OF JOINT ACCOUNTS

Today 7/17/2018 I had called into the office to Atlantic this morning to make a rental payment to my landlord and the agent had told me that my account has been closed. I had asked why and who had closed it and they she had said my ex-wife had come in and closed it and took off with $4,325.26 without me knowing without her ever having any activity to the account in almost four years. I had asked Atlantic Regional to please contact my ex wife and have her kindly return the funds that were not hers that I had worked so hard for. The response I got was, "I'll think about it". Abviously after hearing this, as you all must know that I was completely SHOCKED that Atlantic Regional would actually allow a person with no recent activity to the account and no longer a any part of this family, would allow someone to waltz in and take money that does not belong to her. It's almost like stealing someone's money folks, we are no longer husband and wife, so let me caution anyone one that does have a joint account here, to be fully aware of what went on here today. I would for your own interest open up your own personal account for the safety of your own income. I had tried to remove my ex wife name from the account, but was unsuccessful and if not, open a new account but was not successful again. So in good faith wanted to stay with Atlantic and kept the account open, but little did I know the my ex wife would actually stoop this low and steal money that did not belong to her at all!!! I at this point am no longer associated with this bank any longer, but CAUTION anyone especially family members or husband and wife to be aware of scams such as this.

Sincerley,

Scott Pettingill

Atlantic Regional Federal Credit Union

Atlantic Regional Federal Credit Union

3.5