AT&T Wireless (formerly SunCom), Jackson, MS. Review

They were very helpful and informative about what I was getting and what I could get.

I was truly pleased with the personnel and service from this store. The tech was very professional, with a great customer service attitude. I goggled the AT&T stores near me and all the reviews were good on this store and the personnel.

I went in to open a business account and I was approved but then the manager (I'm guessing she was a manager) told her employee to say that I was required to put 50% down on each device. I immediately knew that was a made up lie. I called business customer care to confirm and they told me that I was approved with 0 down. I told the manager something different then what was said on the phone and walked out knowing the truth. They did not want me to buy so many iPhones and they stopped me from doing so. They came up with a lie. Anyway, the people are unprofessional and the manager is very loud spoken. I walked in and no one acknowledged me. After maybe 5 minutes I had to find someone to help me. The manager was very helpful at first. After running my application and finding out what devices I desired, she then ran out to make a call. Once the representative brought the devices out for me she waved her hand for him to take them back. Anyway,she came up with some dishonest information and told her associate to tell me basically they did not want me to buy all those devices. I could tell that he was lying. He made no eye contact and several times he cut his eyes at the manager and besides they already told me I was approved. I know that I have well established excellent business credit. They did not ask me for my business papers that could have easily verified my business. I've been getting the run around. After experiencing that with them and another one of their location could not get me verified,I decided to go with Verizon! I was approved within minutes with 0 down as well! They are the number one leading network and they are way better and more professional. My employees will be happy when they finally receive their new iPhones! At&t is a big headache and very complicated! I hate to have to write such a long messy review regarding a company but this is ridiculous.

I have been with ATT fr 1977. They have over charged me for the last time. Messed my bill up for the last 6 months. Everyone needs to check there bills and see they are over charging each and every one of you. They told me they are never wrong. I will prove I am right and they are wrong. Bye ATT

New little thin guy was very rude ad not willing to help me with my concerns about my direct t v which I later learned they couldn't in the store but he sent me away very rudely so I'm disconnecting my service even though he couldn't help me he used poor customer service skills. I come there often for my cell phone and had never seen him before until that day so I know he was a new representative.

Bad customer service some need better training and that includes the management too especially when you have to wait to get in the store and have a complicated situation

Ms.Jasmine was a great help to me. I got an Ipnone 11 !! Thank you so much

Everyone was so nice and friendly, especially Chris Kimbrough

Nice and welcoming. I got a discount on my purchase.

The agent helped me with a phone feature not included in my owner's manual

I went to AT&T about my cellphone because my cellphone was messing up

I went there to make a payment but also the representative ask if I need help, great service. JH

I was not pleased with the manager that was one duty when me and my husband came on Tuesday evening around 5 or 6 her name is Tracy . I didn't like the fact that she was flirting with my husband right in front of my face. I was very disappointed with her and she wasn't even the one that was waiting on us I was pleased with the rep. That was helping us she was very nice I just didn't like the fact that Tracy kept coming to our table talking to my husband like I wasn't even sitting there. I'm a valuable customer with you all and I was suppose to purchase another phone on Friday but now I'm not because of your manager. I'm taking my business else where because of that. I never had a problem before with none of the others until I met her that was my first time seeing her.

Very helpful and knowledgeable staff. Kristi Williams at AT&T, Jackson, MS, was our service representative and we were so impressed with her knowledge and kindness. She certainly deserves recognition from the AT&T COMMUNITY.

Very professional installers I was totally blown away with their installation and they also have great customer service employees. At&t always make me happy and appreciative because great customer service and knowledgeable workers from any company I'm dealing with is still very Important to meeting my needs and expectations as a customer.

Actually owned by AT&T some of the other stores are independently owned

This store is the slowest AT&T in the world? Manager lost don t want to help. Only person to greet you is security and he look nervous. Payment machine never works. Whole place a mess.

Drove 40 miles, waited 30 min to see a customer service agent, just to get new phone just to leave store after all that with a sim card that don't work smh. Bad service.

I had to wait for almost two hours just to buy a phone. The manager did more talking than helping with the customers. She also took another customer that came in after everyone else that was waiting. They take TOO long to help the customer at this location. I would advise anyone if they can go another ATT location, RUN to it because this one SUCKS!!!!!

Went in, was greeted. Transaction was smooth and was out withing 30 minutes

Friendliest branch in the area! Great customer service and care.

They had good service. It did not take long & very helpful.

Helpful people and they are willin to help with anything

The worse customer service I ever received in an AT&T s store. Danette put me on the customer service public phone to get a technician to help instead of taking time to assist me. Every question I asked for activating a new line, removing a phone line, or general assistance she barked this store don t do that.

A long waiting line,,, Poor customer service that heat

Great people very knowledgeable and extremely helpful.

Very crowded almost all the time. Sometime not enough staff available for quick service

It was a nice clean store. Customer service was good. Prices were okay.

some the MOST rude people ever encountered in my life

Had to make a in store phone call to resolve my family members issue. The store Representative was very attentive and courteous, and my questions were answered.

Tammie was a great help she was so nice and knowledgeable. The store was nice and clean and everyone was nice. Great customer service!!!

Great customer service. At& t need to fix their bill pay machines

Associate's were more interested in out with the people, instead of helping Customers.
They were rude and Totally unprofessional.
I took a phone by to get my service swapped over and Mr Jshaun was more than happy to point out how dumb I was.
For paying _$119.00 for a phone that he had a promotion going where I could have received the same phone for free.
Laughing and telling everyone in the store about it.

I am 53 years old and I have been a loyal customer for more than 30 years, I grew up with AT&T my aunt Brenda Carson worked for and with until she Retired a few years ago.

Don't get me wrong, I love AT&T,but some of the people who work for you now are Crude,Rude and should never be allowed to interact with the public.lm2

This ATT location is the apitme of what ATT
as a company has become and stand for. avoid at ALL cost. you've been warned

Crowded . Arigant untrained staff just looking for a commission.

Jeremy was very helpful I appreciate him he was so nice every one was nice I talk with 2or 3 people in the store thank you all keep up the good work

Very bad experience, charging me close to $400.00 for receiving an international call. Am sorry I have never heard about this and nobody else does this.

I had a great experience at the AT&T store on 18. Everyone was helpful and friendly. They were very professional. Corey explained everything about my device. He was really patient with me.

Mother needed to change something on her new iPhone

I lovvvve coming to this store!!! Nakida is awesome and the customer service is outstanding. Will most definitely be coming back for their help!!!

Everyone is friendly. Great staff with fast service.

Not friendly. No instructions on how to get service. You walk in and people stare at you. They need a sign-in procedure or something.

J shun is AMAZING he took care of everything I needed I recommend everyone to go see him

The staff was very helpful and courteous. A unique experience during the Covid-19 pandemic. Everyone wore face protection. Stay safe America.

The staff was very friendly. I was out of town and had to replace my daughter phone. They help with my claim. Smiling faces and very outgoing staff.

Nahum is the BEST!!! He helped me take care of everything I needed. Best customer service I ve ever had. I will definitely be back to visit.

I had two AT&T sales people knocking on my door today at 3PM. I have a no soliciting, no trespassing sign in the yard which I pointed out to Mr. Eric Gonzales and his partner. I value my privacy and do not appreciate unwelcome visitors. Gonzales kept on and on with his internet sales pitch even after I said "no thank you" twice. I said I am happy with my internet service. Besides, I haven't had great success with AT&T.

They take too long assist customers. They play too much instead

This store and its associates were awesome! I was waited on super fast by an associate named Brian. He was super friendly and very helpful. He helped me find the perfect phone for me at the best price. He walked me through the set up process step by step and answered every question with patience. He was super funny too. I look forward to doing business with this store in the near future.

Friendly staff. Long wait periods. They could use more help. I never saw more than 4 people helping customers the few times I've been there. But service is great once u get a spot.

Store employees are nice and professional, AT&A services are terrible

Jeremy was a very professional young man I would not have gotten better service anywhere else. I highly recommend AT&T