ASI Federal Credit Union Reviews

love the service at this branch and all the branches! The staff is working so hard during this time and it shows! keep up the good work!

Awful. Horrible customer service. 'Bank policies' change day to day and rep. to rep. Employees have no idea what they are doing. Have no clue about the laws and regulations of banking. Do not use this banking institution. Doubt they are around much longer.

Been with ASI for 15 years GREAT CREDIT UNION the only bank I use

I have been in this credit union for at least 30 years and would never change . Always friendly tellers and a lot more personal than a bank . To tell the truth I never had a problem all those years and would recommend to anyone who is looking for a good credit union.

WORST EXPERIENCE EVER they froze my account on a Friday before they closed so of course I didn't find out until AFTER THE BRANCH was closed. Of course this is after they've decided to close on Saturdays. So there's no one for you to contact to fix the problem. This happens far to frequently

I Like To Thank Ms.Gena Richardson For Being So Kindly, And Respectfull To Little Ladies Like Me , We Senior are Very Slow And Sometimes Forgetful Ms. Richardson Takes Times To Help Me.God Bless Her.i Give Her A 10, or More
Thanks Ms.G. Richardson.

I ve also spent time with this branch and the people here are very courteous and caring in wanting to meet your needs.

They don't pay attention to details of what the cust ask for

Had a auto loan with these folks and was told to mail in a check to pay it off or transfer money between two banks because their system wont take more than 5000. Its 2020 folks I am not mailing a 16,000 dollar check and its ridiculous that some one has to do a 7 day transfer into on path to pay off a loan. I promise I will not business with these folks and will steer everyone I know away from this horrible bank.

My mother has been banking at ASI now OnPath for over 50 years, on Jan. 11, 2020 for the 2nd time in 3 years she had to close her account and reopen because of fraud. At the time it was reopen her account was to be flaged to accept only checks containing her signature. One month to the day they put through a fraud check. Amy the TSR manager told me the only thing we could do is call the merchant. She claims all the information was on the check. Routing number/account number therefore there my mother must have given it to the merchant. Every employee in the bank has access to this information. It is possible someone from within the bank is using the information from accounts to steal money but no one above a clerk will speak to the customers. They refuse to fix any issues that they create.

I absolutley love asi/on path credit union, everyone is prompt, professional, and friendly.
I cound not be happier.

The Harahan location rocks! Fast, friendly, service and everyone knows me by first name. They are easy to bank with and they always have my best interest in mind. Thanks Onpath!

I ve been trying to reach this bank for over 3 weeks now. I ve request a call back four times and no one has ever called back so I decided to just wait on hold. However, that didn t work either because while waiting over an hour on hold the phone just hung up at 5pm. I called today waited over an hour again only to speak to an agent and to be placed on hold and while on hold the phone hangs up again however the agent didn t call back. For the last 2 1/2 weeks I ve been calling about a savings account I opened online and someone was suppose to reach out in 24-48 hours I gave them a week before I called to check on my application. Now I ve been calling since yesterday because my car was broken into and I need to report my checks missing. I m a very patient and understanding person but this is just horrible.

Onpath is obviously experiencing critical failures in all aspects of their operations, and I hate that they bought my previous credit union (ASI.) Most of their customer service options (via the automated phone system) are busy and reroute you back to the main menu. Then you have no choice but to select another, wrong menu option. If you are lucky, you get to wait on hold for well over an hour! I was provided wrong information by one telephone rep. I have been exchanging emails with a different rep for over 2 weeks and have yet to be given the info needed to pay off a loan. With so many people defaulting on loan payments due to corona-related wage losses, you would think they would want my money. Do not do business with this grossly incompetent company!

I appreciate the level of service I receive when conducting my banking business.

I ve been trying to get an inherited IRA transferred out of OnPath and in to my bank since February 2020 (BEFORE COVID!). Here it is mid-September and my money is still being held hostage in NOLA. No one seems to know how to make this transaction happen. My bank cant get through to talk to anyone; each person I speak with tells me something different. Only 1 person has been able to help me a bit, but she s not even in a customer- facing role anymore, so I don t want to interrupt her again because no one else can do their job. And please don t use the COVID excuse for poor customer service - we ve been at this for six months and you should have figured it out by now.

They are a blessing. Always available when we need them for business and personal.

Been a member since 1978, have paid off several loans but I feel that since they have grow from asifcu to Onpath, there services are inconsistant.

Utilized the drive up this week and there was a long line With only 2 lanes open even though the lobby is not open.

Inefficient operations.

Tried to do transfers on line but got an error. Called the number and put my phone number to be called but after an hour no call.

If we can not enter the lobby with out an appt, all other operations should be 100% and they are not.

The stickers say u were rated number one credit union but Google has u as 3.1 out of 5.

U need to step up ur game during these times.

Everyone has been super nice and very helpful! I have dealt with 5 different employees and all have been very knowledgeable and helpful.

Since moving to Onpath, I have received the worst service in my life. They take a long time to answer, if you leave your number so that they call you back in 5 days you will receive it. And now to complete if you want to make a payment by phone they do not accept it if it is from another institution. Definitely the other administration (ASI) much, much better than this one.

Friendly courteous employees they always have a smile, eager to help every way they can.

This is the worst banking situation I have ever had. I have Several fraudulent charges and have been on the phone for more than three hours in the last two days. Charges are still being made. I have been switched and on hold for three hours to just try and get the charges reported. I am now on hold for an additional 20 minutes and counting to try and order and new card and also be sure that i am no longer being charged. This is the worst company. There are also not many branches open. In a pandemic you need to be able to access a bank. There is also a case of 2 $1000 withdrawals that are not showing or recorded in my online account and no phone banker can help. The absolute rude behavior of the phone bankers makes this situation worse. Put your money anywhere but here because they would rather spend their money advertising at the New Orleans Arena than care at all about the members of its Union. Worst credit union around.

Closed on Saturday is Bad. Everyone can't take care of banking during the week because your at work. Now may need to change banks.

Very unprofessional most unpleasant banking experience ever in my life time of banking ever, they no clue what's customer service is like,, never ever again, they definitely do not appreciate their customers,, hope everyone who does banking threre, wake Up! soon

Banks are always busy, so with that being said they always speak and have a smile on their face. So as far as I'm concerned it works for me

Terrible Service from the mortgage department. Slow and enefficent. Professional time waister instead of solution finders.

I've banked with ASI for the past 10 years. Up until the last year or so, I didn't really have any complaints...except the limited locations. I never had an issue getting in touch with customer service if I had a question or using any of their services. But, over the past year, everything has changed. I have the hardest time getting anyone on the phone, they failed to notify me of a fraud issue and blocked my card while traveling (despite my calling to alert them of my trip)...and did so two more times before anyone even bothered to investigate the reason. They also changed their check deposit policies, resulting in my money behind held hostage for up to two weeks at a time. The worst was an insurance check I needed to pay vendors. The reason i was given was that, DURING KATRINA, people faked insurance checks so they now hold them for 11 business days. Ten years later they are still holding insurance checks for ELEVEN business days?!?! After they started holding personal checks for relatively small sums for 3-5 days, I was done and switched to Chase. I can now find a bank on every other corner and deposit checks WITH MY PHONE...and the funds are available the next day!

I'm no longer a customer.. and yall are quite lucky I gave you 4 stars.. :)

I like the people at the Mandeville location. Always helped me out when needed. I wish the online banking was more user friendly and updated to do more. It really needs more features.

Five star service from the staff at Harahan always! :)

Worst place ever!!!!! Harahan ASI is unprofessional, it is sad. Everyone is unprofessional I seem to run across. They are rude over the phone as well. They also but me in a horrible bond, during a current hardship in my life.

Best choice I have made when it comes to banking. Always available to help. The only thing since Covid19 I need help with my login and can't make contact, other than that no problems, keep doing what you're doing and stay safe. I'd like to see the same girls on the Westbank.

I have had nothing but positive interactions any time I had to do business with them.

If you need to make a large purchase with your debit card make sure you have groceries, cash etc before. They just freeze your account without so much as a phone call or email to verify that you have used your card. This has happened 2 months in a row and it is up to you to take the time to clear that up. Customer service ranges from poor to non-existent. You cannot contact the customer service dept. on weekends or before 9 o'clock during the week. The term "banker's hours" must have been invented by this place. Would not recommend this place to anyone.

i have been banking here at ASI CREDIT UNION for about 30 years. I love every thing about it. ESPECIALLY the employees.

SLOW service. Took them over a month to transfer a title. Bought car on 3/26/19 and as of 4/26/19 still do not have auto title from them. Would suggest doing business with anyone else but these jokers.

It was efficient and nice we had a professional helping us ,no complaints

I have been with this credit union for awhile now even before the name change and the people at the Harahan branch are always and have always been the best. They re very courteous and have always taken care of any issue or concerns I ve ever had. The relationship and trust I ve developed with them I don t see me taking my business anywhere else.

Website is terrible and the app is even worse! I keep getting locked out of both for no reason. This has been an ongoing issue. Not to mention that the customer service is slow as the seven year itch. Rates are also high and the loan process is hideous.

Worst place ever!!!!! Harahan ASI is unprofessional, it is sad that they are the only bank that is close to me. Now I have to drive all the way to Westwego branch because they give outstanding service over there! Never never go to this branch of ASI FCU!!!!

I have never had a Problem that one of the personnel couldn't take care of immediately. I have used this branch from the day it was built and always got to know the officers that. .

the worst customer service ever...wish I would have never opened an account with them.