Asana Review

Almost great - but ....

Seems like good software but they do not offer phone support, which is weak for a simple do we get it (IT Manger type) question or two prior to rolling it out? You have no idea how many back and forth emails I sent with small miscommunications caused frustration for us). A huge concern for us as simple permissions questions from IT Analysts trying to quickly deploy a tool (to users) have come up, and we need to know we are doing this best practice, prior to expanding our 15 seat sandbox to the entire organization (or should we use someone else). The software looks good, but there are dozens of alternatives in this competitive space, so this is a negative for Asana. We offered to pay special hourly cost (we cannot imagine we would need more than 30-60 minutes) but they refused to provide phone support. I had to pay for 10 seats for an entire year (in very good faith gesture) which we thought would get some support - and we were told maybe but it has not happened yet. We have had to test everything over and over, rather than figuring security pre-purchase, and moving this forward more quickly. Hurts their cause - but they said they are a small team..... etc.

Great software and seemingly wonderful company culture. This company builds their platform with the use of their own platform.

This is pretty much the most exciting office i have ever seen. We had a super friendly team of different personalities showing us around and having lunch with us. We talked about how to use asana to get teams to work more structured. I felt highly convinced that the software is an amazing task management tool.

I paid for 10 seats premium member, but can't even find any phone# to call in to solve minor set up issues

We Paid $400 for nothing. Had trouble getting the service going. Didn't use the service and asked for a refund for the unused months remaining. Asana didn't have to setup anything for us. They simply took our card and ran. They won't process a credit for services never used or ever rendered. Slimmy.

Beautiful and large condominiums in a safe avitational place with local gas stations stores, also has a luxury restaurant where they serve breakfast, lunch, and dinner a wonderful place to live and enjoy this life ...