John Ledbetter

Review of Asana

Almost great - but ....

Almost great - but ....

Seems like good software but they do not offer phone support, which is weak for a simple do we get it (IT Manger type) question or two prior to rolling it out? You have no idea how many back and forth emails I sent with small miscommunications caused frustration for us). A huge concern for us as simple permissions questions from IT Analysts trying to quickly deploy a tool (to users) have come up, and we need to know we are doing this best practice, prior to expanding our 15 seat sandbox to the entire organization (or should we use someone else). The software looks good, but there are dozens of alternatives in this competitive space, so this is a negative for Asana. We offered to pay special hourly cost (we cannot imagine we would need more than 30-60 minutes) but they refused to provide phone support. I had to pay for 10 seats for an entire year (in very good faith gesture) which we thought would get some support - and we were told maybe but it has not happened yet. We have had to test everything over and over, rather than figuring security pre-purchase, and moving this forward more quickly. Hurts their cause - but they said they are a small team..... etc.