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What reviewers say about Artuso Pastry Co

Generated with AI from 726 reviews on Trustburn · updated 14 days ago

Customers generally praise the bakery for having delicious pastries and crumb buns, though some note that service could be improved and a few found the taste to be just okay or the fillings to taste artificial.
What does Artuso Pastry Co do?

Artuso Pastry Co is a bakery that sells pastries, cakes, and other baked goods, and they offer customization options like writing messages on cakes for special occasions.

Are there any complaints about Artuso Pastry Co?

The lowest-rated reviews mention complaints about high prices for frozen cakes that taste like box mixes, poor service where staff ignored customers, and incorrect information regarding holiday hours.

What do people say about Artuso Pastry Co outside Trustburn?

People outside Trustburn mention that you can order cakes through Grubhub and have them customized with messages like Congratulations.

AI-generated from reviews on this page. Verify anything important with the company directly.

Jenaii vanDoten
Reviews 1

I have been using Artuso for years and when I tell you I cant eat any other cake I really cant! From the lemon pound cake to yellow cake with vanilla butter cream even the newest to our family the fondant cake !! The cakes is the best !! I would like to thank them for always coming through when we come through !!

Brenda Rivera
Reviews 1

Love love love tres leche cake is on point all of riveting that comes out of there is on point. They made my daughter's 1st birthday a hot with their cake. Will go again and again. My daughter had 2 cakes 1 for get real birthday which was tres leche with fresh strawberries and the 2nd was canoli with fresh strawberries and they both hit the spot.

Family Fan
Reviews 1

The cannoli and espresso here are good but the best thing about this place is the people. Extremely friendly service and great family store type vibe. Had to walk a ways to get to this spot on a recommendation and glad I did. I will definitely come back to try more stuff - and they ve got a lot.

mia lopez
Reviews 1

Personally the prices are to high for a cake that been sitting in the freezer for days. The taste and flavor is off balance. Taste like box cakes to be honest. If u bake cake of ur own, u will know the difference between fresh and not. I order a cake for a baby shower n they gave me two orders and wanted me to return the other order when already open n touch, they said they don't care and need top deliver it to the other client. Completely nasty. I live close by too. I rather do my own cakes then buy any outside cakes and no my cakes are no from box they are homemade. I have a few clients of my owns n they love my cakes n dislike autuso

Rosamaria Acosta
Reviews 1

Highly upset right now. The girl who I purchased my sisters birthday Christmas cake from said they were open on Christmas Day until 3 pm. As does the website. I even asked if she was sure she said absolutely. My receipt says pick up on 12:25:2020. Been trying to contact them they are closed. Thank God Contis is open! I ll expect a full refund when I get to them tomorrow. So surprised at them. I would be furious if I didn t have an alternative.

prrettygirl1618
Reviews 1

I stood on line asked for a price and was ignored then I noticed the girl calling numbers so I asked if I needed one and where to get it. She pulled one out and called numbers before to make sure she wasn t skipping any no one responded. I then asked where can I find the prices of the items she ignored me again and called a number and attended the person and didn t even give me the number or answered me.

Beverly Dobere
Reviews 1

When my mom came this country from Ghana, West Africa in the seventy's a friend from work introduce the croissants to her and she loved it and she enjoyed coming early in the morning to work little Italy...and the pleasures of purchasing fresh meats from the butcher Family own businesses around. It's become a tradition to our family Thank you Artuso and Family.

Kandra Buckley
Reviews 1

I really DID LOVE this place, until I came in the bakery today. Waiting to be served, and a worker took his bare hands and picked a cookie up and started eating it. You can't be eating over food that you have to serve to customers. Especially picking the cookie up with bare hands. I walked right out. Nasty

Emily Caraballo
Reviews 1

In my 32 years of living and having come here for every occasion both personal and professionally even after moving to another county, I have never been more disappointed in the service. I came to cancel an order I made for my wedding cake because to my dismay they were unable to make the flowers for the cake the way I had hoped and once the young lady that was helping me went to the back another one came out to inform me unneeded the card I originally paid with, which I in fact did have and she continued to state she needed my order slip which i pointed out the original young lady had. The other young lady returned asked me to sign the portion stating I was canceling my order and here comes the same sassy worker telling me I have to sign when the young lady already informed her that I had done so and the refund was processed. I again informed her I had signed and proceeded to walk out when she proceeds to say, she has a bad attitude, which was clearly not under her breath because I did stop in my tracks and ask her to repeat herself. I understand working in that Indira try can be difficult, and with that said it s important to consider your approach to the customers as well because the original young lady helping me was doing perfectly fine without the hovering and sass the other work added. Over the years, the service here has gone downhill and it s sad to see this occur in a staple of the heart of the Bronx. I guess today was the day your formerly impecable service did me over the edge.

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About Artuso Pastry Co

Address
640 columbus avenue
Categories
Food production