Arizona Community Physicians Review

People who work there care. Its owned by the Physicians who work for the company. Better than Banner.

I found a new doctor in the ACP network about seven weeks ago that found things wrong with me that my previous doctor didn't. He referred me to three specialist (a cardiologist, an endocrinologist, and a lipidologist) and sent me for lab work and scans. All in the ACP network. I thought he was being thorough. However....I found the office staff at the cardiologist and endocrinologist offices were condescending, rude, unorganized and disinterested in patient care. At the Cardiologist Office: The staff members continued their personal conversation for 5 minutes while I was waiting at the window. I now know way too much about their personal life. They cancelled my appointment without any notice. When I complained, the office person told me "I don't see why your getting so upset." I complained that the new Rx he gave was interfering with my sleep and was dismissed and given a new Rx for double the dose of the same medication. The Pharmacist told me a lot of people had complained about the same problem with this medication. When I called and requested the cardiologist call me back, I was told he doesn't talk to patients. Really! At the Endocrinologist Office: After waiting five weeks to see the endocrinologist, I arrived for my appointment on time and was told they didn't take my insurance (I already verified that they were contracted with my insurance company before I made the appointment). I asked the staff member to check with someone else and she came back and said they did take my insurance. Then I waited in the lobby 98 minutes past my appointment (without talking to anyone) before I was taken back to see the nurse who took my vitals. The doctor was very nice, but rushed as it was now after 6:00 and the office was closed. I cancelled my appointment with the lipidologist. After the cardiologist told me he gets a lot of referrals from my doctor, I came to the conclusion that some of the doctors in the Arizona Community Physicians network send you to specialists and order tests you don't really need. I realize everyone needs to make money, but what happens to caring about patients? I am going through all of my bills and Explanation of Benefits at the moment to make sure my insurance company and I are not being billed for services not rendered. I have no trust left in ACP.

I was continuously lied to by these people and forced to pay out of pocket for services after I was told my insurance was accepted. Everytime I tried to call to speak with someone they are unavailable and do not return phone calls in a timely matter. I would avoid an doctor that is involved in the Arizona Community Physicians networks.

Went in for a minor issue at a time when I didn't have insurance so I was paying in cash. I asked since I am here how about a flu shot also. They could not figure out what to charge me for "cash" for the shot,,,so they couldn't give it to me. Really??

So I went to CVS and got my flu shot.

Everybody is trying to figure out how to pay for the high cost of medical care,,,maybe we should be asking why is it so high? Insurance?

I have been a patient of ACP for over 15 years. Some creepy woman had the nerve to call me on THANKSGIVING DAY and leave a voice message when i didn't answer my cell, regarding a 33.00 balance. That's 33.00 NOT 3,300 OR 33,000. How hard up has everyone in this frigging country become? Is nothing sacred? Holidays, sundays, nothing? All to get that dollar in the door especially the greedy SOBs in healthcare who said yes to the Obamacaretravesty called healthcare.

My previous issues with this facility have been resolved.

I love my doctor and have almost always gotten excellent services at the office i go to. My doctor is Carol Wolfe. Dr. Gary Bohay is also in this office
& is well-liked by my husband. There are other offices and one doctor i think is horrible, but not where i go. Don't throw them all in the pit--name
the ones to stay away from in your reviews.

When using these physicians, just read EVERYTHING you sign very closely and make sure to explicitly ask about any and all tests that may be performed on you. During an annual check-up, certain blood tests were conducted that I was neither aware of nor notified about and of course, I was charged for them. I was later told the waiver I had signed was considered consent. Caveat emptor. I also cancelled an appointment earlier in the year after sitting in the waiting room for 45 minutes. I am currently looking for a new physician.

It is really difficult to get a reply back from anyone at this location. Fax requests have been sent, voice mails have been left . Its been 2 months and there has not been a reply.

Something has changed in what used to be an EXCELLENT Doctors office with very knowledgable understanding Staff. They may still be like that but something has changed by the larger main office that is making the calls on what needs to be done to make more money. I have paid out of pocket for things I didn't even go there for. I talked with them and they said they would sent it to collections. I don't trust what is being done and who is pushing the Doctors to add things that have nothing to do with that appointment.

I also requested more then 1 refill on one of my medicine been getting for years so I pay the same price for 90 day supply vs 30 day supply. I am on a limited income and after 2 days, I still didnt receive a response. I'm sure the staff I knew and liked is being pushed too hard by upper Corporation. No time to care the way they used to.

So I had a horrible experience it's one of their physicians. I rated her on healthgrades given an honest a font of what happened. Next thing I knew she had me black listed from th entire network of physicians!! One of their physicians informed me that he refused to see me (after I had payed my copay) bc of my experience, and review of this physician. When info acts the group to let them know how I had been treated they did nothing. So basically if you go to any physicians in their group and are unhappy with horrible treatment, "put up or shut up" is the warning I'm giving because this group is not professional and lacks integrity.

The staff is nice and kind. My experience started off good. However there is miscommunication between the the patient about medical charges. Which I asked in advance and was told everything is covered. One minute I being told this is included and the next month later I am being sent a bill. I will not be coming back.

Good afternoon to everyone that work for the Arizona Community Physicians Customer Center. I do hope that all of yous are doing ok smile.Also I do hope that all of yous will have a very very very wonderful day and yes always enjoy life as they call it ok smile. In ending I want to tell all of yous that Dr Burgess and his two very wonderful Staff members name Cynthia Lamay and Jo Anne Figleroa are always so very very very very Professional Helpful and very very Caring to me and others too and I always say JOB WELL DONE ok smile. Finally I also say that everyone mention above are always such very very Positive Role Models for all young and old workers in the Healthcare Business ok smile. Now last of all all of the above are always such very very Positive Representatives for the Arizona Community Physicians that all three of them work for day in and day out ok take care smile.
Sincerely,
Morris W Conway Jr

Dr. Elle Ross is my Primary Care Physician, and she is phenomenal. Absolutely the best. She manages the many offices and team members who work together following two cochlear implants. Not an easy task, but Dr. Ross has helped to make it a very successful experience. Great team.

Cold call from ACP. Trolling for new patients.No wondr with the reviews they get. Checked with some of my Providers. "Stay Away". caveat:they do have a couple of decent docs. Retired Lic Resp. Therapist.