Wavenet (APR Telecoms) Have always shown a good support service with flexibility whenever we have had a problem. Ian Robinson, Our go to Senior engineer, came to our site out-of-hours one weekend to resolve an issue in his own personal time, Saving us from major down time.
We have been using APR for our telephone systems for nearly 20 years.
There support teams have always 'gone the extra mile to keep us connected.When our old system was preventing us from benefitting from the new, more cost effective tariffs APR guided us through the daunting process of Change
First Class Service, Great People!
We purchased a new Samsung telephone system from Wavenet / APR & although BT chucked in a few hurdles from the offset, we were extremely happy with our purchase, the system itself has great functionality! Our Project was managed by Chris who always went above and beyond in order to support us. His customer service and attention to detail was second to none. An absolute superstar and an asset to the team!! Any queries have been dealt with efficiently and I would highly recommend them and wouldn't hesitate to use them again !!
We have used APR/Wavenet for over 25 years, they provide a reliable service, quality products and competitive pricing. With a leading brand of phone system, you expect this to be good quality, so what they provide on top of this is important and the key to this is service. Whenever we have had a query or technical issue they have responded quickly and efficiently. We have a dedicated account manager, Ian, who ensures we receive the best service.
I was worried when Wavenet took over the company we had been with for many years but the people are still the same as is the quality of the service.
All of the engineers in the Wymondham office are always polite and knowledgeable, especially Ian Robinson who keeps me up to date and gets things sorted efficiently and fast
We have been using APR for the last three years and cannot fault them. Aaron and the other engineers are always quick to resolve any issues or provide helpful advice.
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