A very big compliment to Mrs. Ilona Schop !!
I had to purchase some medicines before the end of 2014 My deductible has run out and so such a purchase can be advantageous.
Everything that there was to do / to solve, she did perfectly and without any problems. Contact with my doctor and my health insurance company no problem.
Thanks this is service in optima forma.
Friendly and knowledgeable staff! No matter how busy it is, time is always taken for you!
Counter staff not wrong, although forced change of medication (by insurer) has led to problems without any warning and, from a practical point of view, having medication taken by someone else who happened to be there was no longer an option. This is due to frequent hassle and lack of communication.
The lady on the phone is a real disaster, doesn't listen, just keeps on flapping and does all sorts of things without consulting or asking from me as a patient. After finally calling for the umpteenth time I was accused by her of having caused problems by switching to another insurer (which is recommended by the DVN). This is really unacceptable.
As a result, I now switched over immediately after having been a customer for more than 30 (!) Years.
A pity, but just really necessary, it is no longer my pharmacy.
dok11.nl
