Apex supply company Review

APEX Supply at 180 Oak Lawn Ave, Dallas is my "Go To" supplier for all things plumbing on all of my projects. Jonathan Wallace has been a shining star in obtaining many of the items scarcely available during the Pandemic late last year & this year. Jonathan professionally handled & solved all problems/delays satisfactorily & in a timely manner for several projects to meet my customer's expectations numerous times.. I direct all of my clientele for plumbing selections to Jonathan who has always shown a keen knowledge for even my most meticulous ones. Thank you Jonathan for a great job!

We are currently remodeling one of our properties that we recently bought in Turtle Creek. Wife and I were looking for something unique for our master bath. Upon entering this premise, we noticed one of the showroom consultants fixated on her computer. No hello, wave, or even a smile (Strike One). Mind you, place was not busy at all. At any rate, one of the consultants finally greeted us. To cut to the chase - my wife was interested in one particular bathtub so she asked for the measurement. Suzanne responded by saying the particular tub wouldn't work and to quote her exact words, "and that is a $9,000 tub. Really, Suzanne Chance? We were interested in learning about features and benefits and you made a point to point out the price tag? For example, say one sophisticated consumer was asking about Calacatta marble why it has amazing streaks of gold running through, it would be best to share something along the lines -- While this material lack the grout lines of tile, they are beautiful, timeless, and easy to take care of. NEVER about cost and worst assumption yet, could they afford it? Sure you'll claim that wasn't the intent -- but your eyes, shoulders, knees, toes and whatever that was that came out of your mouth surely convinced us to walk out. No words to describe the experience. I expected so much more from a local company like Apex. Perhaps, this consultant is just having the worst day of her life or something -- So rude, cold, and empty.

If you really want great customer service and reasonable prices I would suggest going to Apex Plumbing Supply on Oaklawn in Dallas.

There is a gentleman in the show room named Jonathan. A real professional. He took care of our difficult bathroom finish out. It was seamless from start to finish.

He took the time to explain the ins and outs of the plumbing fixtures that we were about to purchase.

Our time with him was well spent and very productive. Also he is a very good communicator which made the sale very easy
for my clients.

As a result, David and Char think the world of him because he was able to put their dream bathroom together. They wanted specialized plumbing fixtures and he delivered.

Personally, I would not use anyone else in this business but Jonathan. A total professional as well as a gentleman.

Thanks to Jonathan, my clients , as well as myself had an incredible experience. And we will be back.

Can t say enough about him because he just took care of our difficult bathroom build out.

And I think the best thing about him is that he returns calls and gets results.

I walked into the show room looking for help finding a replacement part for my kitchen faucet sprayer. Through many internet searches I discovered the manufacturer had gone out of business years ago and that a replacement part was no longer available anywhere. I wanted to avoid purchasing a whole new system. I even brought in my old sprayer hoping Apex could help. I was Directed to Teresa Browning. She looked at my old sprayer and knew exactly what I was asking. Unfortunately she didn't think the part I needed was being made any longer. She made a few calls to confirm that was the case. However, Teresa said she saw the sprayer part that I needed several weeks ago in the back room of another Apex location near by. She took down my contact information and said she would call me if she was able to locate the part that I needed. Teresa was very friendly, and so willing to go the extra mile to help me out...and mind you I was not a previous APEX customer. I thanked her and left the store. Within an hour Teresa called to inform me that she WAS SUCCESSFUL in locating the part that I needed. Teresa Browning has been in the plumbing supply business for over 25 years. She is knowledgeable in all manufacturers and plumbing parts, even parts 15 years old like mine. I'm still blown away that she took the extra time to locate my part. In the future, I will be calling her regarding all my plumbing supply needs and questions. Great customer service!

0 stars. Come here if you want to get yelled at by a salesperson named Suzanne.

After barely acknowledging our existence, we informed her which pieces we were interested in. Her help was unenthusiastically pointing at several items. She then proceeded to move on to another customer who had an appointment. So we waited patiently for her to come back around. Then, she went to print a quote for the items we selected. As she did so, she condescended the other choices we had already made not at Apex. You re going to need to spend more money on a tub than that. is not helpful or necessary just because we chose to not look at tubs there.

As we walked away to leave, she muttered waste of my time . We walked back to ask her what she just said, and then she proceeded to yell at us about how we came in just to get quotes and buy elsewhere and how we wasted her time. Which, I am not sure how that is possible given she spent so little time helping us.

After she finished yelling, I called her out on how inappropriate her behavior was and how we will now not be giving Apex our business. She said sorry but her apology was obvious that she was sorry she got caught, not sorry for her actions. In addition, her sorry was followed by repeated justifications for her behavior. We were yelled at for her poor interactions with other customers, unrelated to us.

We had fully intended to look over our choices and come back to purchase from them, because they had an item we had been unable to find elsewhere. Obviously, we no longer intend to shop here. I would never recommend anyone come here, even to look. You are better off going down the street to Ferguson s where the showroom is infinitely better and bigger, and the customer service is phenomenal. This is where we will be spending our money.

This was completely out of line and unprofessional. I do not understand how a salesperson thinks it is appropriate to condescend a customer and then yell at them to justify such poor behavior. Based on other reviews regarding Suzanne, this is a recurring behavior for her. Management, I strongly suggest you correct Suzanne s behavior and interactions with customers because you have already lost one customer and will continue to lose more at this rate.

After reading other reviews about their staff, I guess I should not be surprised to also have been treated so poorly by Jonathan Wallace (whose card says he is the Showroom Manager). We showed him what we were interested in so he made notes and said he would email me a quote the next day. He then quickly moved to another couple, actually walking around and engaging with them. I never received any quotes. To paraphrase Julia Roberts in Pretty Woman... "Big mistake. Huge!" We went to a local competitor and spent a great deal of money buying the exact items we picked out at Apex and were prepared to buy from them Do not waste your time going here unless you want to be treated like you don't belong.

Very disappointed, I placed an order, I waited the 4 week estimated period and did not hear back. I called, emailed, left voicemails and nobody got back to me. I decided to go in person, my order was ready for pick up. Jonathan Wallace was very unprofessional he tried to argue that I did not reach out when I did multiple times. Jonathan would benefit in taking care of his customers and improve in his communication skills. I would not be returning, there are better places that will give much better customer service.

Apex Plumbing in general and Jonathan Wallace specifically were great to work with. Very professional and helpful. Was a great experience in their showroom and helping me get what I needed. FIVE STARS

Teresa at Apex is the epitome of what customer service should be in 2020.

After an abysmal experience at Ferguson (one of many there. Will never go back.)

Teresa helped me identify a part I needed on my Delta faucet and actually saved me money. Just unreal service. She is amazing.

Thanks Teresa.