Valencia Pan

Review of Apex supply company

0 stars. Come here if you want to get yelled at by...

0 stars. Come here if you want to get yelled at by a salesperson named Suzanne.

After barely acknowledging our existence, we informed her which pieces we were interested in. Her help was unenthusiastically pointing at several items. She then proceeded to move on to another customer who had an appointment. So we waited patiently for her to come back around. Then, she went to print a quote for the items we selected. As she did so, she condescended the other choices we had already made not at Apex. You re going to need to spend more money on a tub than that. is not helpful or necessary just because we chose to not look at tubs there.

As we walked away to leave, she muttered waste of my time . We walked back to ask her what she just said, and then she proceeded to yell at us about how we came in just to get quotes and buy elsewhere and how we wasted her time. Which, I am not sure how that is possible given she spent so little time helping us.

After she finished yelling, I called her out on how inappropriate her behavior was and how we will now not be giving Apex our business. She said sorry but her apology was obvious that she was sorry she got caught, not sorry for her actions. In addition, her sorry was followed by repeated justifications for her behavior. We were yelled at for her poor interactions with other customers, unrelated to us.

We had fully intended to look over our choices and come back to purchase from them, because they had an item we had been unable to find elsewhere. Obviously, we no longer intend to shop here. I would never recommend anyone come here, even to look. You are better off going down the street to Ferguson s where the showroom is infinitely better and bigger, and the customer service is phenomenal. This is where we will be spending our money.

This was completely out of line and unprofessional. I do not understand how a salesperson thinks it is appropriate to condescend a customer and then yell at them to justify such poor behavior. Based on other reviews regarding Suzanne, this is a recurring behavior for her. Management, I strongly suggest you correct Suzanne s behavior and interactions with customers because you have already lost one customer and will continue to lose more at this rate.