this company is sending e mails to incorrect e mail addresses. I spoke to mrs. Mattheys who said they are allowed to send to incorrect email address.
They sent me a email with a bill of R5000 plus for a Foshini ACCOUNT. I HAVE NEVER SHOPPED AT THIS STORE!? Do not trust this ANTHONY RICHARDS AND ASSOCIATES , THEY DO NOT KNOW WHAT THEY ARE DOING.
They really slow and give bad service not worried about anything
The level of incompetence is astounding when dealing with the call center agents at ARA. There is no level of professionalism or telephone etiquette when dealing with these people. They are eager to call you to make arrangements and practically bully you with their "debt collection mandate" but when you try calling them, NOTHING. If by chance you get through to reception and they offer a call back, don't hold your breath , they will NEVER call you back.
i have sent emails and called every day for 2 months, and all they can tell me if i'm lucky to get through to them is we don't have the account its settled on our side, contact the head office for further assistance.
That is the ridiculous answer you get even though head office tells you they don;t have the account.
Its utterly ridiculous. I would give 0 stars if i had the option. The companies that are still referring their collection matters to ARA are making a big mistake.
Incompetent. Did not tell me who they were or what company. When i told them they could not speak to my wife as she had passed away, i was adked if i had sent paper to THE COMPANY. I asked what company. I was told that they could not tell me.
So work this out. I must send papers, dont know what papers to THE COMPANY dont know what company.
Told the woman not to call again.
Who are these people that call and ask for your ID a and contact details ?
In January 2014 (I think, it's been so long ago), I settled my account with a discount offer. Did not get my settlement letter. Called them, and they said the lady working with it is on leave. Called back a month later. This time she was there, but told me I am not their only client, I will get my letter when they get to it. It is now two years later (and many phone calls) and still no letter. If these people call you to settle debt, don't. Once they get your money they "disappear"!
EDIT: I finally got my Paid Up letter on February 6, 2017. This was after paying the account in full on January 26, 2015. When they said it would take 2 weeks for me to get the letter, I did not realize they did not know the difference between weeks and years...
Remarkably poor at communication, clarity, and service, especially given their job. Steer clear.
Completely incompetent and rude. Staff have no idea what is going on. No boundaries calling people at 7AM!!!
Really rude staff.
Mumbles something and puts phone down while I'm talking.
5 rotten apples !!!
