Ann Arbor Chrysler Reviews

My 3 yr old loved playing car model.. n the shuttle took my son to work while waiting for my new key

There's no such rating as ten-stars, but for me there is now! I went in not expecting much, let alone receive the service that I ended up getting. Mike Gardner pulled out ALL the stops! My credit isn't terrible, but it's not impressive either. The magic workers, as well as Mike worked on the deal ALL day. Who does that?! I also want to thank the amazing rockstars (behind the scene miracle workers) that worked hard. It was awesome and well worth it. I was able to get into a 2021 JEEP Grand Cherokee 80th Anniversary Edition for less than what I feared would be a ridiculous amount of money. This squashed the infamous stigma car dealerships have had by a long shot! I can't thank you all enough!

I brought my Chrysler Pacifica in for multiple concerns; oil change, to check out a humming sound, and for an estimate for a claim after improperly sealed paint spilled 2 gallons of paint over my carpeting and under seats. Yikes! right? Christopher was extremely patient. The oil change was performed speedily. The claim estimate was tedious (in my opinion) due to the many parts, and part numbers that were affected and involved. I appreciate Christophers incredible attention to detail. Staff was masked up and socially distanced. Every layer of protection and consideration afforded during this pandemic is duly appreciated.
An added bonus was the car wash. It was nice to return to pick up a shiny car. :) Now....to get the estimates accepted....

We took our van in for service and we had a MOPAR maximum care plan that covered the vehicle for life. Not only did they over charge us claiming that we had to pay the $100 deductible for each issue with the vehicle but when they did not fix the problem, they tried to charge us more too look at it again and fix it. They treated me like I was an idiot and treated my husband with so much more respect. They are crooks and we will never use heir service again.

I purchased a truck from them late last year. Since I have had the truck I have to put over $10,000 into repairs. The first repair was needed after 3 days and less then 100 miles after I purchased the truck. When I talked to the dealership they said that they didn t have to do anything about it due to the fact that I signed a as is purchase agreement. After taking it to a mechanic I was told that the code was stored in the trucks memory which means that the code was cleared before sale to hide the problem. Also the truck did not meet emissions standards because the emissions were deleted. There is a federal law that states a dealership can t do such. I would never purchase a vehicle from this dealership never again.

Great experience! We were treated respectfully and they were willing to work with us to get us in the right car at the right price. I highly recommend going to see Ashley and if you can t get Ashley see if you can talk to Mike Hernandez. They both do an exceptional job and took care of all of my concerns prior to getting a vehicle with an easy finance/sign and drive. Thanks guys! Jeremy

I am typically not one to leave reviews, but this situation calls for one. Make sure to persistently look over the shoulder of whomever is doing your paperwork at this establishment; unfortunately that s what s required when dealing with their finance associates. In my case, they sent my title to a completely wrong address. This resulted in an unnecessary change of address for me, and an incredible amount of time trying to track down and get a new title at the secretary of state s office. When I called the dealership to ask for a remedy (or an apology at the very least), I was essentially disregarded and dismissed. It s a shame I really enjoyed working with their salesmen, but the logistical side of this business is truly lacking.

This is a great dealership....I worked with Mike Gardner....Mike was able to get me out of my Toyota lease with 14 months left, and into a 2021 Jeep Compass Limited.....Mike put the enjoyment of getting a new car experience back where it should be..... Mike is the most genuine sales rep I have ever had the pleasure of working with...I highly recommend paying him a visit if your in the market for a new vehicle......All the people I had contact with were great, finance dept, cashier, service dept, etc......The dealership itself was equally awesome, the entire place is spotless, clearly much time and effort has been spent making the dealership a pleasant environment to purchase or lease a new car !!!

I had the most EXCELLENT experience at Suburban Chrysler Dodge. From my first initial contact with the dealership, staff were extremely personable, professional, and helpful. I was not nagged like I had previously been by other dealerships. My sales representative, Drew N. was extremely knowledgeable about their inventory, product line, and was able to match me with the exact type of vehicle that I was looking for, as well as negotiate a price I was comfortable with. This was my first time leasing a new car, and the process was smooth and straightforward. I will definitely return to Suburban when my lease ends, as well as highly recommend them to everyone.

The third time in for the oil change issue but they did a great job this time. The service manager was terrific and did everything as promised. It should not have taken three trips to get it fixed but he went above my expectations by cleaning the car inside and out...it looked like new and so far, no oil is leaking on my garage floor!!