Animal General Review

Wonderful group of professionals who genuinely care about your furbaby. We've been going there for decades. The vets follow your animal's case carefully and call and do outreach/education to make sure you know how to do everything (eg giving insulin shots). They discuss with you all of your options. We've had routine care visits, some serious illnesses with our pets, travel documents to be processed, and sadly cremations that they have handled with professionalism and compassion. Highly recommend.

I have been at Animal General for almost thirty years! It keeps getting better and better!!! Dr. Howell and Dr. Yang are amazing. Vet tech Jenn and all the staff show so much care for all the animals. Little Gabriel and I are grateful to be in their care.TWO PAW UP!!!

I have been going to Animal General with my cats and dogs for nearly 30 years. The staff is attentive and compassionate. The veterinarians are excellent diagnostitions and my confidence in the hospital has only increased over the past 30 years. I wouldn't go anywhere else.

Maybe slightly more expensive than others, but I know of only one other place that comes close . (Miller, on the other side of town).

This was the only vet in the area that stepped forward today when I found a dying bird in the park. They were caring and considerate and truly went out of their way to help an injured animal without profiting one dime themselves. I will be bringing my dog here from now on. A vet that puts a love of animals above a love of money is rare in Manhattan, and they earned a new patient and a ton of thanks!

I love this place and tell everyone I know to take their animals here. They don't try to over-sell you on services, which is something I truly value.

Rest assured that you will find the best veterinary care here at Animal General. I've been bringing cats and dogs here for a number of years. The care and guidance is the best around. And the staff overall is a caring and efficient team. A very positive, supportive experience every time.

I have used this place off and on for many years. Basically I only use them for emergencies now. They are very crazy about charging for their services. Recently, my dog was being cared by a friend while I was away. The dog had diarrhea . My friend took him to animal general, they said they found nothing wrong with him, Meanwhile they charged my friend $515 for this diagnoses. This is in line with other experiences I have had with them. I have had to question charges as they sometimes charge for things I did not receive. Medications for example. In addition I have never got the same veterinarian twice, which makes me wonder what their work practices are. These are the reasons I no longer use them

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Am truly grateful for the services provided to my senior dog. They were very professional and kind. Dr Wilson and staff showed genuine concern for my furry friend/ family member. I would highly recommend this facility. Thank you so very much.

My husband and I trust Animal General for all our pets medical needs. The staff is warm and professional. Doctors are excellent. We don't mind traveling from Throggsneck each time. Whenever we have the need to bring them in staff are able to accommodate our needs. I wouldn't take them any place else. My insurance claims are filed without a problem which is a plus. I recently registered Bo and Bear with Camp Canine for Day Care and Boarding where staff there quickly recognized and had great things to say about Animal General. A great confirmation in itself.

We love Animal General! Staff is so friendly and warm! Lovely people who clearly are dedicated and devoted to pets.

I am still boiling mad over this. After shopping around for teeth cleaning for 2 dogs in NJ and several New England animal clinics, we were pleasantly surprised when we found Animal General quoting reasonable prices. We made an appt to for an office consultation. On that day, the doctor told us there was a sliding scale of prices. Everything seemed to appear routine especially given that my 2 dogs both had teeth cleaning done 2 years ago in Omaha NE at $320 each. They quoted us $348. On the day of the cleaning, I get a call that all went well and that one of my dogs needed 4 teeth extractions because they were loose. I have no idea why the doctor didn't tell us that on the day of the consultation. If you can't tell they are loose on the day of the consultation, they are not loose in my opinion and certainly fine for my dog. So after having paid half the cost ($348) of what we thought would be ~$696, I show up and my balance is $860! - bringing the total cost to $1208. This is not how business should be done. You can't just increase costs like this without informing the client. That's more than double what the client expected. That can put someone at great financial risk. While I appreciate their judgment, I still have to pay for it and that should be my choice. I have to prioritize costs all the time even with things I need. I would have been happy going on again for teeth extraction on another day. It's unethical to do this to people.

Compassionate and responsive, Animal General's staff are a great resource for any pet owner on the upper westside.

My dog was limping and they knew exactly what to do and treated her with love and care

I have used Animal General since they were located at Columbus and 93rd many, many moons ago. They have cared for 3 poodles, 1 Akita and 3 Boston Terriers for me. They are wonderful, caring vets. You can't go wrong having them look after your pets.

More than 15 years of fantastic care for our dogs, throughout injuries, illness, and aging.

Dr Shea is Xena's FAVORITE DR EVER!!!! Meaghan is amazing and so is the office manager (I want to say Theresa), please forgive me. They have ALWAYS been good to me and my baby girl. I would NEVER go any where else. If you EVER have a issue with your animal, I swear by this place. They really care! My baby girl is a blue nose pitbull and they have no fear in the world thus I know she receives the proper care. I love them and they are our family...

Great people. They really care about animals. Took excellent care of my sweet super senior cat.

The days of the phone call check in after an appointment are all but gone but not for Dr Howell who wanted to simply check in on our pup Dr Tim Whatley who had a case of giardia. He's took great care of Whatley and follow up was kind and welcome! Love this place for their gentle care and the time spent educating us! Would recommend in a heartbeat!

I am Juana Mendoza. For many years I have been a client of the Animal General and I have always been very satisfied with its services. At this Cli-
nic my cats are comfortable treated by its highly qualified veterinarians
and as well as with all the staff. In addition the Animal General's cozy atmosphere invites me and my pets to visit again.

Very nice staff and veterinarians. Their office is nice and always clean as well. I have been taking my cat there for over a year and always receive great care.

I was a brand new client at Animal General Hospital on the West Side and had a very sick dog. Dr. Geer could not have been more responsive, caring, insightful or willing go above and beyond to ensure my elderly pet with complex symptoms was properly diagnosed, medicated, and headed toward recovery. She made herself continually available by phone and email, and responded immediately to my updates (and panic). Her smarts and patience and relentless kindness made all the difference to the management of this crisis and my dog s return to health. I am forever in her debt and so grateful to the desk staff at Animal General, who facilitated last minute appointments and prompt access to needed medication.

We love Animal General. We've taken our family dog there for years and every vet has been wonderful and caring with her. They answer all our questions, do follow up and are always kind and helpful.

I've been using the services of Animal General since I adopted my rescue dog Dakota last November. They have been extremely welcoming and thorough (I consider returning phone calls in a timely way and following up medical procedures with phone contact extremely thorough). It appears to be very well run and maintained

Wonderful, kind warm treatment from the entire staff.

I had a wonderful dog from her birth in 1988 until we euthanized her in 2004.
We lived primarily on the upper west side, and also in the Catskill Mountains and Long Island. We had vets in the 3 locations and tried several doctors over the years.
Without a doubt, Animal General and Dr. Paul Howell are at the top of the profession. He exhibits extensive experience, wisdom and understanding.
In 2014 a new rescue dog joined my family. Over these 3 years I feel we have received top of the line care and advice , and you all know how important our dogs are to us in this era.

I have, over the course of 30+ years and through several well-lovedpets, been a 'patient' (and a fan) of ANIMAL GENERAL. In fact, I have joked consistently over that period of time that I would be happy if only I could find a personal physician in whom I might place the same degree of trust as I have in Paul Howell and the staff of Animal General. Simply the best.

I've been bringing my cats to this clinic for years. So far, my experiences have been really good. Nice facilities, trustworthy doctors, great techs. It was very important to me that when my cat got cancer the vet didn't try to get us to do expensive treatments. And complimentary nail trims are a great plus for those of us with difficult beasts!

I brought my cat in for his routine shots and found out his top canine teeth needed, most likely, extraction. Dr. Yang explained the procedure to me thoroughly, checked and triple checked that the teeth did actually need to come out, and recommended I schedule a dental. After scheduling the dental exam on the phone (which was incredibly easy, and the person I spoke with answered a lot of questions for me), I brought my cat in to become semi-toothless and have sparkling remaining teeth. Jennifer called me when the procedure was done and updated me on my cat's status, saying those 2 teeth 100% needed to come out according to the X-rays, but the rest of his teeth were in great shape. She answered a plethora of questions for me as well, and told me when I could come get my cat. When I picked him up, she went over home care instructions with me and again updated me on my cat's status. She also informed me he'd been given a long-lasting pain killer and antibiotic injection, so I didn't have to worry about any medicine at home - hooray!

My cat, who is 4.5 years old, was immediately playing and eating as soon as we got home and his recovery has gone absolutely smoothly. I would highly recommend Animal General - they remind me of my beloved veterinary practice in Austin (Brodie Animal Hospital), so it's been great finding a veterinarian up here who reminds me of my last home.

Love everyone at Animal General! So thoughtful and they follow up on everything. Totally digital and up-to-date with records and communication etc. Highly recommend them!

Animal General is AMAZING. When I found a rescue kitten just 2 weeks old not one other facility would help me. They took him in and cared for him for 6 weeks until he was 2 pounds and ready to come home. Thomas is now almost 3 years old and doing great. Since that amazing experience they provided me I quickly switched vets and now take my Emma there too! Why is AG amazing? They are most professional. The quality care they provide is superb. Their doctors credentials are excellent. I trust them. Their prices are in step with others in the neighborhood. Always helpful and warm they treat me like family. Thank you AG for your OUTSTANDING CARE and LOVE of my pets :) Arlene

Those guys are helpful and luckily nearby, no problems so far. I also enjoyed company of their cats.

Penny Lane was adopted 14 years ago at Animal General. She has long-standing chronic medical issues, and she has been so well-cared for by Dr. Howell and all of the wonderful staff at Animal General. I highly recommend A.G. and will always have my pet cared for there!

I have been coming to Animal General for many years. The doctors are fabulous, especially Dr. Howell and Dr. Yang. I would never go anywhere else. You always get one on one special care. All the people who work there are terrific, especially Joy and Mary. I would never go anywhere else with my animals.

I love Dr. Shea! She is so passionate and caring for the animals she treats. She makes even the hardest situations better.

They have taken great care of my cats for several years.

I recommend Animal General with all my heart. When I adopted from them, I was so impressed by the staff I continued to use them as my primary vet, even though they aren't conveniently located for me. The doctors are knowledgeable and compassionate. When the wonderful Dr. Klafin was out, the other vets were able to step in and provide seamless care. They were able to navigate my pet's chronic health issues, even when he had an atypical response to medication. Every staff member is helpful and pleasant. I wish I had healthcare like this for myself!

They provide extraordinary care!! The staff is all very knowledgeable and caring.

Overall a good place but the doctors need to be available for post follow ups. The receptionists sound rushed.

Great staff, Great vets !! I have been going there for 6 years and we have got greats service and hospitality for my dog

I have been with Animal General for something like fifteen years. they have treated my variety of populations - dogs and cats - with compassion for both the animals and for me. Prior to being with them I used various resources including Animal Medical Center (I'm glad it's there but it's hideously expensive). But Animal General is now my go-to animal center.

My daughter found Animal General when her cat got very sick, and the one thing she likes the most is that you can call them at anytime and someone will answer all your questions. They provide you with in home remedies or they can advice you on weather the condition needs a doctor's opinion. Price wise, they're very budget friendly. I highly recommend this clinic/hospital to anyone who has a loving family pet.

We took our cat for her wellness check - Whether it be making the appointment, speaking with the people who bring the animals back or meeting with the vet; everyone was so incredibly nice. I know that our cat was in good hands.

Also, the vet really gave us great advice! She talked us through everything they wanted to do (shots, FeLV test, etc) as she was a kitten from a shelter. It made me feel like they had the animals best interest at heart. I'll definitely be back!

PS: They must have treated her well because when we got home she was already ready to play.

Very comfortable place. They really treat the animals well. Sometimes they have other animal hanging around who are waiting for adoption. The animal are happy. The hospital is very thorough and thry always follow ip on your pet.

We joined Animal General 1.5 years ago when our puppy was born. We love the practice and the doctors! They all really make the experience pleasurable for our dog - he loves going to the vet! For example, Dr. Klafin will get down on the floor with him to look at his ears while petting him instead of making him go on the table. Plus the cookies help! We are excited to introduce puppy #2 to the Animal General family! Edited: we have another puppy and now see Dr. Shea and the other doctors as well! A year later and we are still very happy with the practice! Love them!

Great staff, from front desk to the vets. They're helpful and really want your pet to feel great. They know people can get flustered when people are sick and don't let that get to them. Plus, they go above and beyond to follow up with you. Their hours are a great plus, hard to find vets open so early or so late, very helpful for people with regular 9-5s

Professional, knowledgeable and caring staff. Can be a little pricey, but the quality of the care is excellent.

I adore Animal General. More importantly, my dog Lulu, an English Springer Spaniel, has friends there, beginning with Paul Howell, various other doctors and techs, and dear Mary, who fields my many needs with aplomb and wit. The doctors are caring and endlessly patient. We've had a long year of treating an issue with my pet and Dr. Howell's patience and steady hand has made the difference between a withering experience or one buoyed by hope. Do not hesitate to have your pet cared for at Animal General.

Animal General treated my dog right away with no appointment. They were all courteous from beginning to end. Dr Yang was easy to talk to and very informative and most of all my dog is so happy again.

I can't recommend or commend Animal General highly enough. I've been a client for 20+ years and my animals have always received compassionate and professional care. I can always trust their doctors' advice for both routine and complicated medical treatment. They treat my hard to handle pets with the same attention and patience as the easy cases. Viva Animal General.

I will not say is bad or good. I will let you decide. My sisters cat fractured its leg and needed X-rays and a cast. Initially she was given a bill of $3000.00. My sister who is a college student told them she could not pay that. SOMEHOW the bill was reduced to $900! When it was time to remove the cast they told her $800. My sister a college student (once again) became anxious because she obviously couldn't afford that. I called the clinic to inquire the price of taking off the cast AND the secretary couldn't tell me at all and began to mumbled. She put me on hold and came back and said that the visit was $85 + X-rays which START at $189. I asked why does it START at &189? She said in case they need more?

Best in the city!! The most caring, gentle people!! I recommend to everyone I know!!

From the front desk staff to the doctors, everyone at Animal General is caring and attentive. Great place.

Fantastic practice, I'm so glad a friend recommended them. A real live saver for my problematic but beloved street cat who seems to have endless health issues.

Dr. Howell is a Doggie Rock Star! My sweet Maizie has been suffering from ear infections and has had various treatments, but unfortunately the infections still returned. But Dr. Howell tried something different and it totally took care of it!!!!
The Staff and all of the vets there are wonderful and caring. I would never trust my baby girl with any other place than Animal General.

We have been using Animal General for 30+ years (including their former location). They have always given our animals wonderful care. We now come from Westchester to have our cat cared for by Dr. Howell. I highly recommend Animal General.

I have been taking my cat to AG for years. When she was 10 years old she was diagnosed with congestive heart failure. I attribute Dr. Yang's expertise to saving her life - she's now 16 and goes in for an echocardigram every year. She also tore her ACL when she was 14, and again AG did right by her and called in an excellent surgeon to repair her knee. She goes to AG regularly and I trust their judgement and am grateful for their service.

awesome care and service for my cats! Wouldn't go anywhere else.

This place is fabulous ! Dr. Shea she's super kind, alert, efficient and her interest is really the well-being of the animals.
And for that reason I believe they are the only veterinary ,that do the TITER test before any unnecessary vaccinations.This is the most important thing for the health of your Pet. The majority of vets. they ignore the dangerous of over vaccination and continue to do so.
Just for this particular reason, they stand out of the rest in name of Mother Nature.
This is the best place to take your pet to.
Honest and Respectful Animal Practice.
Thank you, good people!

I have been bringing my dogs to Animal General for nearly 18 years..and I have relied on them for the best care and I have never been disappointed.
My previous dog, Mugsy, lived to almost 17, and we depended on them, from the time she was 8 weeks old...thru 2 oral surgeries and wellness care for her last 2 years, as she was determined to keep going despite her age. My new boy, an adoptee from Puerto Rico, arrived underweight, and needing a lot of nurturing and care. With Dr. Howell and Dr. Yang overseeing his health, he is now thriving, with a thick, shiny coat and bright eyes. I continue to recommend Animal General to dog friends...and I especially am reassured by their continued interest in keeping up with the latest research from veterinary schools. And their love of dogs.

Dr. Shea and the entire staff at Animal General are super friendly, caring, and knowledgeable. We have seen other vets at Animal General as well and have no complaints!

Ever since our poodle took part in puppy play at Animal General 10 years ago, he has loved coming to Animal General. He has had a number of health issues, and through it all has been treated by terrific vets and a wonderful staff. I am so very grateful to director, Paul Howell, and his fellow veterinarians for keeping our poodle healthy and happy.

Where do I start? They re so good and caring, SERIOUSLY! They took such good care of my Lola before, during, and after her surgery! They re so helpful I couldn t get her to take her meds so they would give her injectables and keep her while we were at work, always, ALWAYS called to follow up and check in after every visit. So attentive and caring they actually listen and really help you to find a solution! Dr. Freedman was so helpful when they first diagnosed Lola and spent time researching and reaching out to specialists to help us find treatment options and solutions. They re honestly such great caring people I m so glad I found them. I pay for a banfield wellness plan but haven t gone back since I found these guys! Thank you Animal General staff for taking such good care of my Lola!

All the vets and staff at Animal General are so nice and very helpful. My dog loves going as they give her so much attention and are so gentle. They are fairly reasonably priced for NYC as well.

Excellent first experience! Everyone was friendly and professional, and really took an interest in my pup. Would gladly recommend.

Kindness and professionalism are the rule at Animal General. The doctors, nurses and technicians never fail to deliver top notch medical attention, delivered in a caring way. 4 different dogs I've had and continue to have prove that this consistency is something we can rely on.

The whole team is attentive, highly responsive, kind and smart. I'm a neurotic dog mom and they're happy to there to ask my questions!

I have been taking my cats here for years. We mostly see Dr. Yang, but all of the vets and staff are kind and gentle with the animals. One of my cats has a cardiac condition and he receives expert care.

Animal General has been taking care of my dog Murphy since he was a pup these past 8 years! They have always provided terrific care and I would recommend Animal General to any pet owner.

I have used animal general for all my cats over the years. The vets, nurses, techs etc have all been kind to me and my cats and more importantly excellent professionals. AG has helped me as well my animals get through some pretty bad experiences - except with their help medically and with their compassion we all survived well. The worse was when my cat, an AG adoptee, got breast cancer. But they got expert surgeons and pathologists and Kitty and I survived. Sometimes a cat just gets very ancient and the ailments they have can't be cured. They came to my house so I could hold her during her last moments. AG is a very special place and I would encourage you to trust your pets to them. I can't sing their praises too high, they are that good.

I've been a client at Animal General for at least 5 years and have nothing but good things to say about the practice and its staff. I've found the pricing to be reasonable and the staff to be compassionate. I can't imagine going anywhere else with my two cats.

A good practice, with caring vets and a broad range of services. They've been very responsive to my needs.

This review is for the wonderful young lady who works here that took in a pigeon I found when no one else would help me. A few weeks ago I found this wounded pigeon outside in the cold, and everyone I approached ignored me when I asked where I can go for this pigeon to receive medical help. I ended up going on google searching for a animal hospital close by and this was one of a few hospitals that I found. When I walked in, it looked like they were getting ready to close, however the nice young lady (her name was Chaya) listened to me and accepted the pigeon from me. She didn t turn me away like the other people I approached. What a wonderful and lovely young lady. May God bless her wonderful heart!

I have had only good experiences at Animal General. Dr. Stein did a fantastic job spaying/neutering and doing a checkup for the three kittens I rescued and fostered. She has been very helpful with my followup questions. The receptionists have also been very professional, caring and helpful.

I have been going to Dr. Howell and Animal General since I got my first rescue dog, Peppy in 1992. The staff at Animal General are caring and kind to me and to all my animals. They have been there for me and my dogs through the good times and tough times. I highly recommend them.

I have been a client at AG for over 10 years. They have always taken good care of my pets. On a few life or death situations with my dog they saved his life and I couldn't be more grateful. I would not think to take them anywhere else.

From her puppyhood to passing, our beloved Gracie received the kind of care we would wish for all our family members. The clinical and support staff were always kind, responsive and medically expert. And over our 14 shared years, we were so grateful that the people of Animal General were as comforting to us as they were to Gracie.

My wife and I have been taking our cats to Animal General for more than 25 years. Before that, we went to other Upper West Side vets but they don t compare. All of the people at Animal General are helpful, friendly and caring to pets and their owners. We wouldn t go anywhere else.