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I am still boiling mad over this. After shopping a...

I am still boiling mad over this. After shopping around for teeth cleaning for 2 dogs in NJ and several New England animal clinics, we were pleasantly surprised when we found Animal General quoting reasonable prices. We made an appt to for an office consultation. On that day, the doctor told us there was a sliding scale of prices. Everything seemed to appear routine especially given that my 2 dogs both had teeth cleaning done 2 years ago in Omaha NE at $320 each. They quoted us $348. On the day of the cleaning, I get a call that all went well and that one of my dogs needed 4 teeth extractions because they were loose. I have no idea why the doctor didn't tell us that on the day of the consultation. If you can't tell they are loose on the day of the consultation, they are not loose in my opinion and certainly fine for my dog. So after having paid half the cost ($348) of what we thought would be ~$696, I show up and my balance is $860! - bringing the total cost to $1208. This is not how business should be done. You can't just increase costs like this without informing the client. That's more than double what the client expected. That can put someone at great financial risk. While I appreciate their judgment, I still have to pay for it and that should be my choice. I have to prioritize costs all the time even with things I need. I would have been happy going on again for teeth extraction on another day. It's unethical to do this to people.

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