Wow. I've literally just back from picking up some buoyancy aids and the staff couldn't be more helpful and friendly. I received amazing help and guidance from someone who obviously knew what he was talking about. The service was exceptional.
Very proffessional and felt very safe! Had a great time too!!!
Really friendly staff & super helpful. I needed a wetsuit for an open water swim & they happily searched the shop for the ideal one just as they were closing
Need my PCP bottle refilled for air rifle .Good price and had it done straight away. Looked around store while they were doing refill and is seems that they have everything you need for scuba ect.
Only ever visited the shop, but the shop is well stocked. It is quite pricey compared to online prices, but staff are helpful in finding you suitable things to buy.
Helpful knowledgeable staff, great variety of stock, everything you could possibly need for sailing, diving, any water sport.
Excellent choice of Scuba gear. Great service and advice. Bought new mask.
Online order- I am a dive instructor and needed a specific wetsuit last minute. Having tried 10 other dive centres/outlets who either didn t have stock or let me down Andark provided very friendly and efficient service. They had the wetsuit in stock and sent it immediately without hidden charges. I mentioned it was my birthday and they included a birthday card in my order-very rare you get personal and thoughtful customer service. Would use them to purchase dive equipment in future rather than the big names.
Good selection of things, and was happy with the price I paid too, would recommend
If you want to learn to scuba dive, then check out these guys.
Within 4 working days from initial order I d received a jacket in the sale that was too big, ordered and received a smaller size, sent back the first jacket and received a refund. Excellent service. Will shop with them again.
Thank you and merry Christmas!
Been to the shop a few times over the past couple of months both to buy new kit and get old kit serviced. The customer service is always above and beyond, particularly Jazz who is always extra helpful. I travel 60miles to get to Andark because it's so much better than all other dive shops in my area.
Brilliant snorkeling safety training. Thanks so much!
Over priced and staff not helpful could not find what I was looking for but they thought they had one
First class knowledgeable staff. Amazing range of goods at competitive prices.
Great diving when you are not sent away. I have been diving at Andark on several occasions in the past and never had a problem however they seem to have updated their health and safety regulations so that people suffering from conditions irrelevant to diving (such as hay fever, allergies and travel sickness) cannot participate. I was planning to go diving this evening however once I turned up I was told I could not dive since I have a nut allergy. Health and safety gone mad!
Great diving gear with other swimming and sailing needs
Done 2 training courses there and bought some equipment. Very knowledgeable and friendly staff, a great place to learn to dive and shop too!
Great knowledgeable staff. Very friendly and helpful. Would definitely recommend
Lovely company, great service and quality products which are fairly priced.
Would 100% recommend for product knowledge and service.
Came here last year for some advice an equipment. Found the girl who 'helped' me pretty rude and almost walked out without buying anything.
I found it very pricey too as my friend bought the same pair of fins for half the price online. I would rather spend a little more at a small business but the difference was huge.
I think I just had a bad experience. In their defence the range they carry is great and you can try everything.
Did a sea survival course here, all went well, shame they left us outside in the rain for 10 mins, so started late but then insisted we leave exactly on time.
I called the shop and was told to go to the shop before 1300 and they would charge my bottle whilst I waited, after I drove 15 miles to get there they said I would have to go back in the afternoon to collect it which I explained I couldn't do so I had to drive into Portsmouth to Triton diving and they charged it straight away Guess who I will not be using or recommending again. Manager was very rude.
Brilliant place for divers, they've got everything!
staff friendly. BUT once you have a problem with items purchased they are totally disinterested and used the excuse that it's down to the shape of my face why my mask leaked. I have since tried my daughter's snorkelling mask , same make but slightly different design and not once has it leaked. Also I bought some straps to keep my fins/flippers on my feet and where sold ones too big for my feet but was told they would be fine. I phoned the next day for the shop to order some medium ones which they said they would and email me once in. I chased them up 10 days later they said they would email me. phoned again a week later still no luck. they were very reluctant to refund the money so asked again please text, phone or email me once in. never heard from them to this day. I have spoken to other people who have said this shop is happy to take your money but very unhelpful once you get a problem with your purchase items. I have bought from another shop who have sorted my problems and this summer spent many hours snorkelling without a mask full off water. SO YOU CAN GET A MASK THAT FITS ANY SHAPE OF FACE. SO you want expert advice don't use this shop they don't care about you once they have your money.
Great shop with very helpful staff! Courses are run very well with very kind and patient instructors.
Great instructors & dive team. Friendly & helpful staff in shop.
I've been shopping at Andark for over 20 years now and never had any issues; admittedly a bit on the expensive side but always had good service from them for which you don't mind paying a bit more. Until today! I walked in the shop and More
Absolutely love this place. It's my go to open water/winter swimming venue.
Last week I got to swim with tiny ducklings.
The water is fairly clear, I've never thought I don't want to get in.
The changing facilities are good, it is open plan changing - no cubicles. There are also warm showers and a shop which sells coffee tea etc.
As a member of the Swanwick Seals, I have been able to use the sauna facility over winter which is amazing.
Highly recommend this place for swimming.
I do not dive so can not give a review in that respect. However, it seems incredibly popular with the diving community. There are always divers getting ready to get in as we swimmers get out.
I have spent a very depressing month arguing with Andark. I dropped some regulators off with them, asking whether they could service them, and if so, how much it would cost.
The initial 'maximum' estimate of 150 pounds was beyond my budget so I told them that I wanted to have the regulators back. Andark responded that I could have the regulators back but they had been taken apart and they wouldn't be put back together for me.
I argued that I had only asked for a price quote and hadn't authorised any work to be done. The manager at Andark told me that a service technician can't quote on the cost of performing a regulator service job without taking them to pieces first. This is utter nonsense.
So the service proceeded with a 'maximum' price of 195 pounds for the job. When the service was completed, it had risen to 250 pounds (a lot more than I would have chosen to spend). Which I had to pay to get my regulators back.
I only asked for a price quote. They had no right to take my regulators to pieces without my permission.
I did learn, along the way, that they farm out all their servicing to another firm. Clearly that relationship is problematic but as a customer I should not have been treated so dishonestly.
Great dive centre I have used it for training of both my wife and son. They both found them to be professional with great facilities. I have also been on one of their organised holidays which was well run.
Small pool did some padi diving in. Was ok water not that clear.
Instructors are friendly and knowledgeable but totally let down by the lack of administration and communication.
Been in the industry for last 22 years plus there are dive centres and exceptional dives centres Andark is one of them used there lake a few times to instruct , and facilities always well maintained and staff brilliant.
Went into there shop on 18/02/18 wanted to get new regulator set what , brilliant customer service they listen and care and went the extra mile my wife was blown away by there service .ONE WORD Excellence .I am in the sales industry and wish there were more staff that actually new there product , like Andark diving .
Completed a SCUBA diving taster session recommended for anyone considering diving. Clearly an experienced team just as you'd want. Good fun, but no vacancies on the PADI open water course through July
Don't get your gear serviced here. They outsource the work else where and charge an absolute bomb for labour and rip you off with parts. The particular regs I got serviced are high end regs that are less than a year old from brand new and have barely ten dives under their belt. They charged ridiculous amounts for labour and replaced parts that no way would of been lifed for such a small amount of time and usage. I suspect done on purpose in order to raise their fee even further on top of their already extortionate pricing. I'm an engineer by trade and I know when I'm getting ripped off. My other regs have tons of usage and are serviced every year at reasonable, honest prices. These guys are cowboys. Avoid and look elsewhere.
Great selection of kit lots of sizes in stock helpful and knowledge staff advising plus they will do you a deal. Pricing seems competitive. I don't mind spending little more given the advise and hours spent trying stuff on.
Everything you will ever need. You pay for what you get quality
Taught to dive here and done many courses, Sunday dives and bought loads of cool gear!
Staff are always knowledgeable and friendly.
Rob was great. Bought full snorkelling kit today. Cheers!
Great customer service and great quality products that are sometimes hard to get online, as you usually need to try on products like wetsuits.
Went for a Discover Scuba Diving but did not complete. Be sure you check for medical conditions which could cause a problem before you book.
I take blood pressure tablets and should have had a Medical Statement saying it was OK for me to do this but no one mentioned this when I booked.
I have been a regular shopper and course student for several years. Recently I have been looking at changing from a single cylinder to a twinset and harness. Nothing is too much trouble. A loan of a twinset, helped in the decision process. Great service.
Good range of dive equipment, friendly helpfull staff, reasonable prices..
well worth a visit for all items on and below the water.
Great place for swimming lessons (Swim School Academy) and a really well stocked shop for all your possible diving needs.
AVOID AVOID AVOID!!!!!!!!!
It seems a lot of people have problems with reg servicing with Andark and I m no different.
I was given a free service when I purchased 2 sets of regs 18 months ago as they were cheaper online. When I took my regs in I explained about the free service.
Upon collecting them I was told I had to pay for the service. I explained it was meant to be free and they denied all knowledge of it. So nice of them to wait until after the work was done!
I further explained that if that was the case they should have advised me that I would have to pay before servicing them as I may not want the service if it wasn t free and wouldn t have authorised the work.
I feel let down by their attitude and customer service and had no choice but to pay them or i d lose both sets of regs.
Do not use them to service your regs, it s not done in house, it s overpriced and their attitude is awful.
I won t be buying anything else from them... Buy online from other sites, it s cheaper and the customer service will be better!!
Spent about 2 1/2 hrs in here this morning trying and buying stuff for my daughter. Very helpful gent with the patience of a saint.
The range of gear and advice you get from Andy and the team in store is second to none.
Excellent facilities and diver training staff, along with a great variety of courses to expand your horizons including boat handling and sea survival - two overlooked by the UK diver.
You're well looked after from start to finish at Andark.
I found the staff very approachable and knowledgable. Have dealt with Andy and Jazz a few times and they always provide a great service. Bit of a trek for me, but well worth the trip. Got my new gear from here and will definitely be back. Go Andark!
Very friendly and knowledgeable staff and a good range of stock and sizes.
Well run establishment, great facilities, friendly staff and lake users, beautiful location.
Amazing place. Went to buy a new wetsuit, the guys here couldn t haven t been more helpful and I got a fantastic deal.
I d researched what I want via their website (also good) before I went and Jake (think that was his name!) helped find everything so I didn t spend hours trawling through racks. He also suggested an alternative; a good option, not a salesman-y upgrade.
They have sensible COVID protections in place: I was able to try on the suits I wanted to and the ones I didn t want got put aside for a couple days before they can be tried by someone else.
I d heard good things about Andark from other diving friends and now I can see why they rave about the place.
Purchased set of mask fins and snorkel followed by regulator set. All staff were friendly, helpful and knowledgeable. Would highly recommend visiting Andark if you want to get into Scuba Diving
Excellent training provider, completed my Padi Open Water Course through Andark. The instructors and staff were very helpful, accommodating and kind.
Would recommend having your training done here.
Did a try a dive session in the pool with my son last night. Both of us came out grinning from ear to ear. Instructors were excellent :-)
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