Anchor Buick-GMC Reviews

I recently purchased the 2015 Buick Encore. I absolutely "LOVE IT". The staff was friendly and courteous. They had me in and out in record time with no problems.

My family has purchased cars from the Williams for many year's. This was my first and it was a great experience.

Cudo's to Anchor Buick GMC Staff! :)

I needed a vehicle with 3rd row seating and liked the looks of the GMC Acadia. My Salesmen, Corey, was so accommodating and helpful. I needed to pick up my husband's daughter, husband and 2 small grandkids in car seats from the airport and needed the vehicle in 2 days. Corey found my vehicle with the equipment that I needed and at the price that I could afford. I got a great leasing deal for the vehicle that I got. Thanks :)

Performed warranty work on my 2015 GMC Sierra to correct torque converter shudder. Excellent service and a job well done.

Update:

I will never recommend this place and this entire ordeal has terminated any possible future purchases with this company. We have been loyal customers for the last three years with absolutely no accommodations, apologies, or any appointments ending in a positive experience.


I received my car after 2.5 days when I was informed it was a 3 hour job. When I turned my car, it was completely empty of gas- literally at 0 MPG. I am grateful there s a gas station nearby, otherwise I would have been stranded. This is the second time a rental was a downgrade, preventing me from feeling safe with my baby inside or being able to plug in needed medical equipment. I was informed it was thoroughly cleaned, yet found a dirty back seat and reading glasses next to the driver seat. During the pandemic, I was hoping to be assured it was thoroughly cleaned. I was also informed the delay of receiving my car back was due to them cleaning it. There was no evidence of this. I m glad the job was corrected, but pretty bummed about all of this in general.

Not impressed with any part of the service department. Took my car elsewhere to have warranty repairs done. Many people told me the same experience. I was shocked.

My rating on my last vehicle service at Anchor Buick is low. After waiting for four hours, instead of the suggested two hour wait for new brakes - which were not on the original service list but I was told it was a safety issue to have it done, I asked the service desk when my vehicle would be ready. The Service Manager, who happened to be walking by, said it would be ready right after it was degreased. Well the next day I was running errands and when I came home my husband asked if I noticed the oil/antifreeze slick on our driveway. Needless to say I was not a happy customer. After calling Anchor Buick to complain, they said to bring it in the following morning and they would check out all the issues. The mechanic had not used the correct clamp on the bottom radiator hose. Plus the catch basin was not drained of all the old fluid material so it just dripped from my car to my driveway. What did I expect from the service department? Yes, fix the problem. But also I expected the mechanic to come out and apologize - did he? No. Then I expected the service department to give me a coupon for a free oil change since I had to make a second visit. Did it happen? No. Did they give me cleaner for my driveway? No. Who taught these men how to be good customer technicians? I've been to competitive car dealers and had excellent service even when something went wrong. Anchor should consider changing their attitude towards customers otherwise those customers will take their business elsewhere.

Great experience! I test drove the Envision back in the winter & met salesman Matt S. I liked him so much I held onto his card until this week when I decided to buy. He s got such a great personality. He s mild mannered, patient, he took his time to insure I understood everything, he even gave me the sticky s for the EZ Pass. He along with Jason made this the best car buying experience for me EVER. I did visit another Buick dealership, but the service paled in comparison . If you re in the market choose Anchor, & this isn t a fake add this is truly how I feel. Keep up the great work.

Friendly courteous and professional staff made visiting this dealership a very pleasant experience.

I had service recently involving speed pedal sensor. Service initially over committed on timing, which left me scrambling for transportation on day 2. Late Day 2 I picked up my car and it appeared fine for approx 5 miles. Unfortunately, the dash indicators and initial car symptoms resurfaced - smh.
Returned to service day 3 at 8:30 am and was told they'd know something by the afternoon. However, no calls received so I called at 4:30 only to be told they had no answer yet (doubtful they even looked at it). OK, so now onto day 4, I received late morning call that car repair was done. Picked up my vehicle only to find that in my haste of cleaning it out before service I left my ashtray which i use to hold a few dollars worth of change for parking meters (I know, I know.....shame on me) Needless to say, the change disappeared (although the ashtray cover was closed). How hard up does their staff need to be to STEAL a few dollars from a customer's car??? Didn't they get enough of my hard earned money already in the repair??? Doubtful I'd return to this shop.

service and sales are amazing!!! love doing business here!

After having my GMC Acadia diagnosed to have a faulty installed windshield, I called my insurance company, USAA, to have Safelite's guarantee pick up the cost of the repair. Safelite ask to inspect the car, Anchor than told me they did not want my business and did not want to work with Safelite to check out the cause of the problem. My insurance company toed my car to another dealership. I couldn't believe that Anchor wouldn't let anyone else look at the problem, if they are telling the truth, why are they rejecting my business for?

The service department rep. took me back to show me what caused the tire to deflate, told me how it would best be repaired and why it was done that way. As an older woman, I appreciated this so that I knew what happened and informed. Thank you to the service department for their service

Excellent customer service and on time not a long wait time

From the time I arrived through the completion of the job the staff was courteous and professional.

Purchased multiple vehicles here from John Lindsay. They always take care of me. When service told me they may be out of loaners, John offered his personal vehicle to me for the night. When I got there they actually gave me a loaner that just came in. Both loaners were 2019 vehicles! Awesome!

Unbeatable service! Friendly and helpful staff! I went in for a computer reading due to check engine light. Technicians swiftly handled a blown sensor which was under warranty while I visited with a salesperson who never mentioned a new car!

Everyone is very professional and friendly. I was in for routine oil change services and my original sales person Steve Mahoney came and saw me and my daughter to see how I liked my purchase and how we were doing.

The customer shuttle service was greatly appreciated. The car had to be dropped off the night before and after repairs were completed, I would not have had a way to get to the dealership.

All personnel were courteous and helpful.

Excellent family owned business where each customer matters!

Fair and reasonable. Even helped me find discounts and special offers on 2 Acadia SUV's I bought there. Service has been good.

Kevin Miller once again came to my rescue. I had crack in my windshield on my car I discovered on Wednesday 1/8/2020. I called him that morning and told him and he told me to bring it in first thing Friday morning 1/10/2020. I did and it was fixed the price was good and I was on my way. He is always caring and professional. Super knowledgeable and gives excellent service. It's this example of service that keeps me coming back and makes me always recommend the Anchor Dealership.

Took my car here for a 28 point inspection got charged 227 dollars for them to tell me it's a 3500 dollar job so over priced brought all my parts elsewhere for under 500 an got the work done for about another 600 hundred dollars buyers beware especially since they don't show you the price of this so called 28 point inspection only good thing is i did have a coupon an got about 91 dollars off whew I probably never will return

Highly recommend this place. You won t be disappointed. I ve done all my business with the Williams. Thank you for trust worthy business and treating me like family! The sales manager, DJ, is not only really helpful, he s also great looking.

Bought a 20 18 GMC Canyon my experience with them for the 1st time I am very pleased

Supper nice, patient and they care about their costumers.

Excellent customer-oriented support throughout the purchasing process. Explanations of technical and safety features were specific; John Lindsey demonstrated superior knowledge of the three vehicles we considered. Tom Williams made it a point to acknowledge our needs and make recommendations. We have high confidence that we will be supported by the dealership.

I was sold a very rust vehicle brand new. Apparently this is acceptable. GM has a service bulletin that says it s ok. Which no one has showed me. I ve asked multiple times to see it.
If you go online , I ve read this is how it s handled if you question the rust and corrosion that is very visible. Not just untreated metal parts but aluminum and painted parts.
I wish I never bought this vehicle.
No one will take responsibility for the problems and I m stuck with it. The frame already needs coated because of rust.
I will never use this dealership once my wheels are replaced and dealer equipped concerns are fixed. I also will use another brand of manufacture.

I was quoted a price for a repair with time of 1.5 hrs @ $130 an hour. I brought the vehicle in and the repair was done within an hour. I paid $195 for a $130 repair. I feel like I this was unfair.

First review ever. Buy an $80k car have a left brake light go out and then when the right does not only don't get a response, say sorry $650 for a Yukon Denali less than three years old.

Service Manager just wanted to duck my calls.

Ask him. Look me up.

5 start is not even enough
Greatest experience ever.
I was dealing with Tom mainly but Steve and Ben where awesome as well. it was easy
This place is by far the best experience I ever had buying a vehicle. And trust me I bough a lot of cars in last 20 +years
If your looking for straight up honest dealership, no pressure great customer service and friendly environment this is the place

Great folks to deal with.
My salesman Steve is very kind and attentive to detail and all my requests! I think this is number 5 pickup purchased from this fair dealership!! Your rock Anchor!!

I dropped off my vehicle that had no issues for a break inspection and I picked up a car that no longer ran. Within 1 mile of leaving the lot the engine light came on and the vehicle sounded HORRIBLE. Their explanation was a "common problem" with the car that just happened to break while it sat on their lot??? I don't think so. We will no longer use their service department. It seems HIGHLY unlikely that a part would break when it was just having it's breaks inspected and sitting untouched in their lot. It certainly didn't have this issue prior to this encounter. I wouldn't recommend their service. Thank you

You make an appointment for an oil change and still tell you hour and half when you get here? What's the point of making an appointment?

Steve and Jason made the process simple. Very helpful, knowledgeable about the product and personable. I highly recommend them for your next GM auto purchase.

Got stranded and ripped off since I had no place to go, I was at their mercy

It was very painless and worth the time. The salesperson Michael D. Leppert, General Manger, and Kathy Stromberg was very helpful and did a great job satisfying my needs for a new Buick Encore.

Kevin and John always great people to deal with if you need service for your Buick or General Motors or GMC product if you don't want a white-knuckle experience stop in to have your car serviced here these guys are great

Friday, 9/20, I took my 2018 GMC Terrain in to have the rubber molding along the passenger side window replaced. Things appeared to go smoothly but after leaving the dealership I found the front passenger door was improperly reassembled. I had a passenger in the car who was locked in and could not get out. She had to put down the window and open the door from the outside.

Saturday, 9/20, I've done some further testing. All attempts to either unlock or open the front passenger door from the inside fails.
I'm very disappointed that what should have been a very simple repair has escalated to a safety issue - being unable to easily exit the car from the inside.
The Service department is of course closed for the weekend so we'll need to live with this until next week.
I will update this review if repairs are completed without further issue.

Update: Repairs were made and the door functions normally. While the dealer was happy to make it right and accommodating, it's my opinion that a car should never leave any lot with a safety issue.

I was pleased that I was offered a loaner car while my truck was being serviced.

Well, my first interaction was with Anchor's online rep. (Kathy)...very helpful...pointed me in the right direction...arranged a test drive...suggested a vehicle that may interest us...we actually ended up buying the exact vehicle she suggested even though I had reservations about buying a 2015 left-over...very glad we did...she handed us off to Corey Jones whom is a very knowledgeable sales person...this may have been my best experience in my life with a car dealership...this is the 7th new car for us...kudos to Anchor!

I had my vehicle serviced and was met with extremely unpleasant employees who seemed very unwilling to help. I was never given an update on my car and I was told it would be complete for me by 10:30 am, never received a phone call, I called at 11:30 am and was told it wasn t complete. I m so appalled by the lack of customer service here and I felt like I was a bother to them. I will never return and I ll be sure to tell everyone I know not to as well.

Made purchasing a new vehicle very pleasant. Highly recommend.

Service is excellent, staff is friendly and the waiting room is clean with free coffee.

I had two Issues first my Service Air Bag indicator was on,2nd the Tire Monitor System indicator was on as well! Fast forward the total cost of repairs was $650.00! Driving to work later that evening my Tire Service Monitor light comes back on,needless to say i'm not happy at all!!!

Trish is by far the best most engaging service writer on staff. Willing to go the extra step to understand and be empathetic.

They were great , no pressure sales and very helpful . We have been using there service for years and never had one problem. Love my new truck.

Very professional customer service. My techs were Darrick and Mark. I like their transparent style in their work ethic. The customer is informed every step of the way! Great job!

After searching the dealer exchange area and not finding the right GMC Yukon XL that I wanted, Anchor suggested I order one. Never done that before, Anchor "held my hand" through out the entire process from start to finish. A great experience to have, and even upper management stepped in to help at certain times. The best dealer experience I've ever had. Anchor just did that little extra to be at the top.

I was a little disappointed of the mess that was left on my oil filter from it's initial oil change. However they have always been easy to setup apts. with and are very good about communicating issues or procedures that need to be performed.

I was lucky to get a salesperson who had been there for 27 years. When I bought my last car I got a kid who spent the whole time asking me out Like, aggressively. (At NuCar, not Anchor / not this dealership). Corey took his time with me and let me deal with my own fact checking as we went along. I felt like I made a solid decision and didn't feel pressured at all. I am in a much better financial place - also, I have a family member and 2 friends who have purchased here with a similar outcome = happiness!

Took in a 2012 Silverado for a check engine light. The truck is a diesel. Could not do repairs at this times so I got a174 fee for diagnostic. The service department explained that a diesel was harder to diagnose. I won't argue that, but am upset that I was not made aware it would be so much more then the regular fee. I have other diesel vehicles that have been there before never such a high fee, also have never told them I had to wait to do repairs.

Larry and Fred did an awesome job. Communicated clearly and made the process super easy. Will definitely use them in the future.

John was a great salesmen. Made sure the process was quick and smooth . Friendly.

I had nothing but problems with this dealer since Buick sent me to them after closing Nucar in Delaware. They rarely could identify known issues and they often forgot to complete requested repairs. No service was complete without me bringing my car in at least twice.

I recommend taking your car to another dealer.

My vehicle has been in the shop 3 times since I bought it 6 weeks ago for the same issue. I have just received it back from the third visit so I dont know how well you did since I haven't driven it very long and waiting for the issue to happen again

Today my husband and I ordered a 2021 GMC Sierra Denali 3500 HD. Thank you Ian for making this experience go so easy and smoothly.

Is there another place too but a truck if there is who cares they got it To gether Nice people good people and understand people that's when you get anchor

Service department gives you a scheduled time and meets the expectations set when you arrive

As a forever skeptical car buyer, I can say that dealing with the Williams' team at Anchor was a pleasure. No pressure, no gimmicks, no games. I would highly recommend working with them when you are in the market for your new vehicle.