My rating on my last vehicle service at Anchor Bui...

My rating on my last vehicle service at Anchor Buick is low. After waiting for four hours, instead of the suggested two hour wait for new brakes - which were not on the original service list but I was told it was a safety issue to have it done, I asked the service desk when my vehicle would be ready. The Service Manager, who happened to be walking by, said it would be ready right after it was degreased. Well the next day I was running errands and when I came home my husband asked if I noticed the oil/antifreeze slick on our driveway. Needless to say I was not a happy customer. After calling Anchor Buick to complain, they said to bring it in the following morning and they would check out all the issues. The mechanic had not used the correct clamp on the bottom radiator hose. Plus the catch basin was not drained of all the old fluid material so it just dripped from my car to my driveway. What did I expect from the service department? Yes, fix the problem. But also I expected the mechanic to come out and apologize - did he? No. Then I expected the service department to give me a coupon for a free oil change since I had to make a second visit. Did it happen? No. Did they give me cleaner for my driveway? No. Who taught these men how to be good customer technicians? I've been to competitive car dealers and had excellent service even when something went wrong. Anchor should consider changing their attitude towards customers otherwise those customers will take their business elsewhere.