I love this company! Our focus is putting customers first and providing the best going-solar experience for homeowners, and there are lots of rewarding career opportunities for those interested in jobs in clean energy.
These guys have called me 10-15x a day hiding their phone numbers every time. Can not stand this company and to me, it appears they are simply scam artists rather than people doing business. Very unprofessional as they will cuss you out.
Get calls about 10 times a day from them trying to sell solar. Clearly a scam. Always a different number with the same area code.
I have been working at ASD for 3 years, during which I had a maternity leave. They have been very accommodating and understanding to changes in my life. ASD is one of those rare companies that make you feel part of a family. I miss my colleagues when I go on vacation and look forward to coming to work. We help each other out as a team and discuss solutions to problems and how things can be improved. This company allows you to bring in ideas and contribute to the bigger picture to help build new projects. You have the opportunity to grow and learn from some of the brightest and most driven people out there.
When you call soliciting for your business and the person who answers the phone listens that politely tells this person they already have solar should be thanked for their time not HUNG UP ON!!!!!
We were thinking about solar for a while, SolarCity said we were too small a user for them. Then got a cold visit from an American Solar Direct field reps. He was fantastic, knew his stuff, friendly and convincing. He had no problem with our smallish monthly bill. So we signed up. Then things slowed to a snail's pace. Maybe due to LA approval system reluctance. The installation itself was a snap, very good people, clean courteous and fast. Excellent job. Going online was another couple of months. Maybe due to LA. Finally after about six months the system runs and seems to run well. Not sure yet about how well LADWP is taking this.
The real downer for this company was and is customer service. Before the install, we got weekly emails telling us that we need to schedule a date for a visit, although that we set a while ago. Apparently a computer glitch that they said would be fixed. It never was. They lost a check and rather than send a reminder or call us, they sent an email that threatened us with a collecting agency and impact on our credit score. When challenged, the phone rep said 'the lawyers made me do it'. We have a 13 panel system, yet their 'portal' says 10. The rep says its a computer glitch and not important and in fact was not fixed even a month after I alerted them. The portal was supposed to give accurate information on what the system is doing. The portal in real life is something below the programming skills of a five year old.
I think they have a good product but a customer service problem. If I owned this business, I might consider bringing in a company that trains the people answering the phone and posing as customer service reps. They should be knowledgeable about the product the company sells and put the customer first. They also should get an IT person to modernize their system. Since we bought the system upfront, hopefully we will not have much contact with them over the next year or two and hopefully they will still be around in a bit if something should happen to the system....
This company calls me every day 4 to 5 times a day I don't know how to get them to STOP !!! Hate this company
I clicked on one star because I had to have at least one star to review. This company is terrible in so many ways. I am basing this on over 15 years of being a client. My husband and i have been emailing and calling them for assistance with billing since May 2020. We have probably talked to just about every employee that they have at the company ( if they are even still employed) because I mention that we never can talk to the sane person twice. Anyways, they never respond to our issues and concerns, but continue every month to send us an incorrect bill for unpaid monthly lease payments (which they had previously agreed to lower) due to Covid-19 financial circumstances. We are beyond ourselves trying to remedy anything with them. Our next steps must involve legal rights or mediation to resolve our problems with this company. Very frustrating and completely unprofessional!
They dont have a phone number or I'd begin calling them every day to try to sell the something they dont want or need too. Jason is the one who calls me, it's harder each time to politely say I dont own a home.
americansolardirect.com