Wow! My seller and I have never had such a horrible experience with this company! 4 week late closing and excuse after excuse for the delay! Closing itself took over 2 hours ridiculous! If I could give this company a zero I would. Horrible communication throughout the entire process! Do not use this company! Use a local lender!
Unfortunately I am writing to express my frustration with American Portfolio Mortgage Company. I have been with them for several years. However due to the servicing change in 2011 there have been numerous significant errors in my mortgage servicing. With the new servicing company my payment was increased and then reduced, my insurance was increased by a factor of 10 and then corrected, my property tax was not paid until I contacted them and only after accruing interest, and now I am told this will affect my payment in the future but this is not something that they will assess at the current time. There are so many mortgage companies out there. Save yourself a bunch of headaches and don't use this one. The people that run this company are kind and sincere. The people they have chosen to support there customers are rude, and the system is obviously flawed. I hope I can save you from what I have to go through on almost a monthly basis in resolving the constant issues that arise.
Keep getting harrassed via text from a Rick Nelsen with this company
Michael Houg was my Loan Officer. He is awesome. On top of it all and always answers his phone. Never actually met him in person but I love my house and the process was seamless as a first time homebuyer. Helpful, knowledgeable, accessible. Two Thumbs up!
I had great service. Immediate responses never more then an hour or two and almost instant email response. I am from a generation of instant gratification and when it comes to my money that need instant gratification grows and American portfolio never left me hanging not even on the weekends!
Pam Kohn is the best! Very helpful. Always response very fast. Such a wonderful experience. . 5 stars!! As a first time home buyer I had a lot of questions Mrs.Kohn always emailed,text or called me back. She is really great to work with. Pick her you will be so happy.
I got transferred to APMC in February and they immediately had my taxes wrong by over 400 dollars making my monthly payment over 400 dollars more than it it supposed to be. I have been calling to get this fixed for the last 2 almost 3 months now and ITS STILL NOT FIXED. Worse experience with any mortgage corporation I ve ever had.
Highly recommend contacting Bryan reed at American portfolio mortgage. He made my first time home buying experience seamless and stress free!
Jim Strachan, hands down is the most knowledgeable and hardest working mortgage person we have ever met. Incredibly helpful every step of the way. We have recommended Jim and he is always well received and gets the job done correctly as well as efficiently.
Brandon at American Portfolio Mortgage was amazing! He was very professional, patient, and always available to answer questions. This was our first home buying experience and we required a lot of hand holding during the process. Brandon was available to speak on the phone evenings and weekends and was very thorough in describing the process and what was expected of us at every step along the way. He was also able to process everything in a very short period of time, a month from when we first applied for a pre-approval letter until when we had our final closing. Thank you Brandon for making our first home purchase so easy and enjoyable!
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