Unfortunately they are becoming really terrible at getting new cards to you in a reasonable timeframe. Their phone people (from wherever country they might be from) said my new card was shipped over 10 days ago. Their excuse was of course, "the busy holiday season" so it looks like I am not getting my card in 2017.
I would be fine with it if their phone people didn't have an arrogant "tone" when talking to me after telling me to wait for a product I was obviously looking forward to using.
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Most recently the level of service and professionalism displayed by Staff is most disappointing. I have been a client for over 8 years. I recently was offered the try the reserve and platinum aeroplan cards. They have fees of 499 and 899 respectively. They have many offers associated with them however they are not honoured. For example, inwas denied lounge access on more than one occasion. I had issues booking my companion ticket. During my travel I had a problem and when I brought it to the attention of amex in May they dealt with it but in October they told me to deal with the airline. I told them that I was there client and paid them a fee. I requested them to credit my fee for one year. They did not. I told them to cancel the card and they ended up prorating the fee up to 80% and lost my business. Doesn't make sense to me. The situation could have been handled with professionalism and better customer service.
I am a big fan of American Express Canada. I worked there part-time as a teenager for two years many years ago and they treated their employees really well. I was able to earn enough money working there so that I could pay for my university tuition and books. We had the best Office Christmas parties and one time I even got free tickets to see the King Tut exhibit at the ROM. Thanks AMEX. You're the best !
AMEX has always been a great card provider to work with. During the COVID time the agent genuinely care and offer as much as as they car. kudos to that!
American Express Canada is the absolute worst company I ve ever dealt with. I got a card several months ago and they harass me on an almost daily basis for payment before the due date!!!
On a recent business trip to Europe my card was declined. Amex demanded payment before the due date! My balance was only $5000. Whoopie.
Don t believe that BS that Amex has no credit limit. They indeed do and they ll harass you until you pay.
They ve blocked my account until the next payment , which is due on the 15th, is made. I told them to go ahead, block the damn card, I don t care. Is Amex in the business of making money or calling good and loyal customers and harassing them for payments before the due date.
Terrible service with rude staff members.. The card is simply unpopular with many service providers who refuse American Express. As a business professional, I DO NOT RECOMMEND AMERICAN EXPRESS.
Good location , but for verification they asked me to come to office in weekdays was tough, atleast they should have Saturday for verification, that would be great. The office staff was helpful and got my credit card with in a week of verification. Also they accept your usa country amex card and give canada amex credit card based on your credit
I have been a card member for 20+ years and have always been very happy with the services and coverage. Recently I decide to upgrade to the Platinum Card (which is a substantial increase in annual fees), but only to find the service and insurance to be lack luster at best.
1) I used the Travel Concierge service and needed multiple follow ups on a hotel cancellation confirmation (this is something that I could have done in little to no time, but because I used the service needed for them to confirm).
2) My wife and I had to cancel our trip due to medical reasons and I began the process, using my Trip Cancellation Coverage. This is where I find out that everything is outsourced and the level of service by this provider is way below the AMEX standards I am used to. It has been close to 10 weeks since I initiated the claim, no communication during the first 6 weeks (only to find out that they were very busy when I called to follow up). The following day I was advised that the forms were incomplete, I followed up to confirm the missing information as asked repeatedly is this all I will need to provide because it is not easy to get an appointment with the Specialist Doctor. My wife and I made an appointment with the Specialist Doctor and provided the missing information to the claims processing provider, two days later I received an email from the same person that confirmed no additional information aside from completing the form. This time a Non-Medical Assessor is asking for my wife's complete health records, at which I called to ask for clarification (spoke to a very unhelpful and patronizing Customer Service Manager).
At this time it seems like the Trip Cancellation Coverage is simply a Marketing scheme passing you off to a substandard provider that keeps delaying and kicking the can, hoping that you will give up and not process the claim.
Unbelievable story: Amex allowed a charge through to a previously cancelled credit card number (due to fraudulent activity) for a booking that was cancelled by an Airbnb host for the 2nd half of the payment prior to my stay. Amex believes this isn't fraud / theft. I'm not able to receive this service, since the host cancelled, but I'm still paying for it. I have cancellation emails from Airbnb saying the service has been cancelled, but then a charge coming through 4 days later for the remaining 900 CAD. I'm told this is not theft by AMEX and if it stays on the [cancelled] card, I'll have to take it up with the merchant. This is the second ridiculous 'it's my problem' story I have with Amex in the past couple months. This company has caused me more wasted time than I could ever imagine given the premium 700 in annual fees. I understand that this theft is really by Airbnb, but Amex is facilitating it. I hope the Better Business Bureau will understand my case.
Anyone, if you have suggestions as to how I can resolve this without me having to issue a statement of claim, please let me know.
UPDATE: I had a call with the account manager a few days ago and my problem should be resolved now
ORIGINAL POST:
Used to be great. I was a customer for almost 20 years and recommended Amex so many times in the past. Not sure what is happening with the company, but their outstanding customer support is no longer there.
I had to make another call today just to make sure it was not just a single bad apple. It wasn't, and the contrast with how I was treated in the past and now is striking. It is sad to see.
Those positive reviews are by AMEX employees. They keep charging me interest rate when I have to deal with the collection agency that works closely with AMEX. I called both of them to provide the information how much they charge me. They hang up often and AMEX credit department is the WORST service and won't answer my question at all!.
Refuses to reverse a scammed request from an Eventbrite vendor that did not deliver the promised event. Rather bad for a card that costs 100$ and is not even accepted at half of POSes in Canada.
My Experience with Amex is always positive. They are always helpful and professional. I highly recommend AE Card to anyone. It definitely worth to pay the annual fee!
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