Amarillo Thermo King Inc Review

Excellent service unit stalled out, service was on site with it running in 30 min

Bill was knowledgable and thorough. He fixed an a/c issue we were battling for 3 years in a matter of minutes. Very impressed and fair money.

Had reefer problems and they got me in asap and the people are super nice.

Very prompt,very polite,listened very intently to my problem and then they explained in great detail what it would take to get the problem solved and in what time frame it would take ..I was very impressed.

Guys are super informative and give you information on how to keep your unit working. Will be coming back for future repairs.

This termoking dealer is the best ,highly recommend and employers r very nice !

Really nice place
Nice people work in this place

This is the the best Thermo King in the country. They know apu's better than any one bar-none!

Lady D n my technician were beyond words. Magnificent.

Overpriced. $300 in labor to change a $28 belt. I got hosed. The fairing referenced in the reply is on a Volvo. No bolts, two pull handles. I still feel I was cheated and will not return.

Fast at fixing the problems and getting people back on the road

Nice and friendly staff service done in less then 2 hours

Industrial business, but at 4:30 am? Awesome service!

Love the place. Always satisfied with the work done when I leave. If its trailer units or apu.

Good service
Reasonably priced
Friendly staff
Couldn't ask for better service...

Luckily when I arrived there was no wait. Easy to talk to the counter person and the mechanic. For what I needed done, in and out in a little over an hour. We all know that different things can happen that are unforeseen. I've never had any problem with any thermoking shop.

Richard is the best person he doing god job good sttaf

These folks are top notch! Had unit on trailer, found out there open from 8am-12pm on Saturday and didn't have to pay extra charges ! Fixed leak and charged unit I less than 2 hours!! Thanks!!

I need to have my Esbar heater cleaned And the belts Tighten And they also did a full service excellent mechanic excellent office staff and At a fair price they give a break to an owner operator on their shop rate, One of the top 2 TK dealers in The US

Top notch service and support great techs and friendly courteous receptionist

Very fast nd good services, very helpful, thanks Amarillo thermo king

The technician who installed my APU fixed my APU. My company has idiots for mechanics.

I was very impressed with the work done on my APU at this location. Tim was very informative & professional the first time I went there. I had to return to get more work done that's when Quoc & Tim took care of me in the same manner as my first visit. These guys are on top of their game. Whenever I have problems with my APU this is where I'm going for now in. This is definitely a 5 star location. Thanks guys!!

Absolutely the best place to go for your apu. They were so helpful and very decent price. They give you cost up front. No hidden fees. A+

The lady in the parts department is really nice and helpful.

APU magic. Thank you Lam. Awesome job! Momma needs AC. after several thermoking through many years were not able to figure out what you took time to fix. Everyone here is super nice. We will be back!

Really impressed with this shop!
No ridiculous waiting, they were on the ball. And the labor rate was more affordable than expected.
Dropped off my part to be rebuilt, and within 2 hours, it was ready to be picked up.
I would highly recommend this shop!

It's a Saturday and knowing this is gonna be a service call I called 2 hours early to give a heads up I was on my way in and would be in their lot by 8pm. Once here at 8pm I called back and got a voicemail. 20 mins later my wife calls and speaks with the same lady "Emly" that I had talked to at 6pm. She told my wife that she would call the tech and have him out shortly. It's now 10 PM my load that's supposed to be -10 is now 27. I call back and speak with Emly to find out what's going on, to get questioned what codes I have going on. I say there is 4 codes and the refer is not running. Her reply is "okay I'll call a tech out there"... I fully understand it's a holiday weekend but I was expecting her to call him 2 hours ago and now these nice new ELD requirements and this failure to do her job has really put me in a bind and very well could cost me this load. I truly hope upper management actually reads these reviews and something happens so that no one else should have this issue.

absolutely outstanding trailer shop with Jessie in charge. very good and quick repairs to reefer units when load is hot (time sensitive) and getting hot (actual temperature). finally with JR aware of the entire operation everything runs smoothly

Very good customer service, I highly recommend them. They even ordered a pizza delivery since I was waiting through lunch time and there aren't any nearby restaurants.

Excellent service!! Completed for far less than the estimate I received from another dealer. Definitely recommend them.

We Have 8 years in the industry and we never met a thermo king workshop swindler who these people in Amarillo'TX. Bad customer service, they hang up the phone and hide charges they never tell you. my unit arrived without fuel they added fuel and fuel lines cleaned it took them 20 min and was charged $ 460.00. I hope never again having to be there.

We spent 8 years in the industry and we never found a thermo king workshop more scammer than these Yellow people. They treat you badly, they hang up your phone and when it comes to paying there are many hidden charges that they never tell you. my unit arrived without oil they added oil they cleaned the fuel lines it took them 20 min and they charged $ 460.00. I hope never again to need them

Fast friendly service. My apu fuel pump went out and they got me fixed up in and out.

Fixed my APU and refer .
great place

Wonderful business that lives up to their word and their work. I will go to this business always.

Very personable and accommodating. Had a egr service abd PM done on my unit in Houston. They did something with a wiring harness and fixed the lights on the unit side screens. Wouldn't start couple days later. Threw all kinds of codes. Been pulling this one

Great friendly staff, great on fixing issues with apu quickly and for better rates then most thermo king shops.

These guys were awesome got there at 8.15 am replaced my alternator and out the door by 9.00am very nice and friendly service highly recommended Turbo Joe DDT transport

Great people to work with. Very knowledgeable and they get to you as quick as they can. Got my bunk heater working . Best Thermo King I've been to.

Very helpful. Good customer service and great techs.

Easy access off the freeway, even with all the construction. Staff was fantastic and was able to save me some money.

Brilliant service for my tri Pak Apu

Would strongly recommend this TK to anyone

very helpful company continue doing business with them

Quality work, knowledge staff. Fuel pump on my APU, done in less than an hour.

Fuel pump on my APU went out, dropped in to Amarillo TK and they got me in right away. Mechanic noted that the alternator wasn t charging to its full capacity and suggested a new one. This place is great to work with. Quoted me the prices up front and even knocked off some on the labor. Yes, they quote book prices and labor, but was very happy with how quickly they got me fixed and on the road. Highly recommend these guys. Thank you!

Very cool guys work here, they know their work. Respect and respect. In one word, smart guy.

Professionals. Quickly fixed the Apu within one hour.

Made ac hoses for my 1977 Cadillac looks like factory made

Could have been better. I felt like the tech didn't want to get to the root of the problem. And he didn't!! They were stacked up and I was the first truck. He seemed to be more concerned with getting to the next truck. He never really seemed to listen to my issue. If he had.. he should have been able to find the problem. ThermoKing in Ocala, Fla. sure did. Maybe I came on a bad day... but they didn't earn my trust. It's a shame, they were nice people otherwise.

Brawl trailer to them twice with water leak and I still cannot find where the water is leaking at not good service

This is by far the best Thermo King I've ever seen. Everyone is friendly and professional. Had my Tripac repaired in record time with minimal damage. The mechanic was absolutely brilliant. Highly recommend.

We have been going here for years. They know what they are doing and they get us in and out very quickly. We always use them anytime we can.

Always very professional ,family atmosphere .,.I'm not entitled to be served so I greatly appreciate everyone's wonderful service...

Open Saturday. Got my espar serviced for under $300.

Great personalities to work with !! Friendly people and fast service

This is by far the best Thermo King I've ever been and I have been to a lot the staff the mechanics or top notch if you have a issue that cannot be solved they will stay after hours and fix the issue until it's done I was there for 12 hours I could not figure out what was going on but they hung in there and finished it and then I was on my way driver Lounge is nice they have an original Pac-Man machine kills time there's a corner store right around on the street cheap prices

Great service oriented!!!!! Needed a tri PAC condenser fan and they matched my hometown TK dealers price. They treated me very fair.

Very friendly staff excellent service they were able to figure out what was wrong with my apu where 6 other Thermo Kings could not

Great place with great staff to take care of your thermo king unit and trailer repairs!

Outstanding service! Donny the service mgr was Great!
I Highly recommend this Thermo King!

EXCELLENT CUSTOMER SERVICE! Tim deserves a raise. He took the time to show me to the waiting room, show me the parts that were bad on my truck & after they were fixed he came back again to show me what he did to fix it.

Got a Reefer PM done here, I work for fedex who is super picky about paperwork etc. Donny in service was a delight to work with and the PM was done in a super timely manner. Will definitely stop in when we need anything!

Excellent service, excellent people, excellent experience!

Excellent customer service!!! I will be back, and recommend to all my contacts in the industry.

Family Owned and operated businesses are becoming a more and more rare in today's society. I'm so glad to be part of this company! Employees and staff members are always caring, compassionate and friendly. We are an authorized Great Dane, and Aurora trailer parts distributor offering a wide range of trailer parts such as brakes, drums, lights; body parts such as skins, cross members, foam, panels, kemlite, doors, all kinds of fasteners, suspension components, MAXON lift gates, Paragon blowers, and axle components. Our trailer service department is the best in West Texas covering Amarillo, Lubbock and Odessa. We offer complete trailer repair and service on any make or model trailer, and are a warranty repair facility for many makes of trailers. Our tank trailer division Trailer Services of West Texas has an R stamp for performing repairs on Pressure retaining vessel and HM tanks. We have a CT number for performing all tank trailer inspections and Tests that are required. Trailer Services of West Texas, with locations in Amarillo, Lubbock, and Odessa now proudly offers truck, and trailer, axle spindle repair, and replacement services, using United Axle s innovative patented process and the first-and only-serviceable spindle. As a United Axle Service Center, TSWT S team of spindle repair, and replacement, technicians are all master certified by United Axle. They are all equipped with a mobile, self-contained, workshop that has everything required to repair, or replace, your spindle at a shop, on the side of the road, or at one of our facilities. We offer truck and off-road air conditioning service. We are an authorized Red Dot distributor for units and parts. We can supply compressors, expansion valves, and driers. As well make new hoses.
Needless to say Come Visit Amarillo Thermo King or Trailer Services of West Texas in Amarillo, Lubbock or Odessa. See our google Plus page for more info.

2nd time I've been here for repairs in the span of 7 years.. so I can vouch for the consistency of the quality of work here. The first time was to service a faulty reefer unit and this last time a misfiring apu. Each time they identified the problem quickly and accurately, making the repairs in fine time and a fair price. Awesome shop.

Tripak was acting up so we took it in for repairs the people where very friendly and patient even through these times was very impressed was in and out in a few hours but anyone knows repairs take time if they want it done right

Got me in as soon as they opened. Repaired issues quickly. Tech was very friendly.

Update: Stopped in with TK issues. In and out with 30 minutes. Excellent service. Keep up the great work.

Great service, service manager lot's of help. Great employees.