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Yes, Optimum/Altice is a joke!! I was offered a pr...

Yes, Optimum/Altice is a joke!! I was offered a promo for Optimum Select which included a $100 gift card. My bill was supposed to go up $14. Well my bill came and it was an extra $75!! Not only that I was told that the $100 gift card order was cancelled the very next day!! I was obviously lied to. I now am waiting 24 to 48 hours for a Sales Rep to call me back with a remedy for the screw up. One rep was understanding, but could not correct it. He said he escalated the complaint to the Sales Dept and giving me Starz for 6 months for free. I have my cell, cable & internet with them. I plan to cancel all three services between now and the 6 months.

So I've decided to call Optimum to inquire about m...

So I've decided to call Optimum to inquire about my bill but luckily I record all my conversations with them. I spoke to a rep name Jo, after being unsatisfied I requested to speak to his supervisor at which point he said no supervisor was available. I then ask for the number to contact corporate office at which point he stated he was not allowed to give me that info, so I ask for his rep I.D number at which he also stated he was not allowed to give me that either. Like I've stated before, I record all my conversations with Optimum lol

This is the worst experience I have ever had. Five...

This is the worst experience I have ever had. Five times in one month I ve called Optimum. The fifth time they didn t pick up because they recognized my number. A technician came to my home and did a speed test then said I had birds in the box outside. He never went outside to look. It was insane. I pay a decent amount of money for WiFi and I can t connect two devices at one time. A class action lawsuit sounds really good to me.

Your customer service is awful. I've never been s...

Your customer service is awful. I've never been so stressed out after a call. The first representative told me he couldn't help me before even hearing about why I was calling, he was very combative, and he would not let me finish a sentence. He then transferred me to "someone that could help". I had to start over and then that representative told me he could only help me so much, hung up on me, and has not called back. All because I signed up for your "Price for Life" service and then YOU started charging me for an HBO service that was not on the original order. It's shameful.

I too would give them less than one star. Not only...

I too would give them less than one star. Not only do they lie to you but love to spin you in circles. One pays for services in advance but after terminating due to the death of a customer they take the opportunity to tack on more charges and get their payment via auto payment. Then they outright refuse to give you a refund when the bill clearly shows a credit. No integrity and their moral compass is non existent. The customer service folks are caught in the middle since they are directed not to give refunds or allow a customer to talk to a Manager. I strong encourage others to contact the FCC and BBB Agencies in addition to their State and local governments.

The absolute worst! If there was a number lower th...

The absolute worst! If there was a number lower than 1, I would give it to them! Customer service is nonexistent with this company and no one speaks English. The service sucks and our appointments has been canceled all on its own, you re dealing with outside contractors from other countries that have no idea what they re talking about. The level of rudeness is something that I ve never experienced in my life. It s worth going with another company even if you pay a little bit more just for the aggravation alone!

I agree that this may be the worst cable company t...

I agree that this may be the worst cable company to deal with. The other operating company in our area, CenturyLink, is at least as difficult to deal with. We've been without cable for the better part of a week, We've been Optimum customers for about a month and service has been more than unsatisfactory. For the first month of service, the cable would cut in and out. One of the customer (dis)service reps told us to get a new TV. The first install tech showed up and refused to do the install. Another tech called to let us know he was on the way. We watched him drive around the neighborhood and then leave without calling. The company and techs don't follow the company procedures. When an appointment is scheduled, we get a call confirming the appointment and no additional actions are necessary. Then the tech will call before arriving. If the tech gets no answer, the tech assumes no one is home and cancels the appointment. If no additional actions are necessary, why does the tech unilaterally cancel? Unfortunately as a monopoly, Optimum doesn't have to care about its customers. If you can go with a streaming service rather than cable, you will have fewer problems. The only reason we don't is that one of the individuals who uses the service is 90 years old and can't navigate streaming service's interfaces. Otherwise streaming services are a much better option than Optimum.

Received a robo call from Optimum regarding a serv...

Received a robo call from Optimum regarding a service call the following day and ignored it because one was not made. I had no intention of wasting time on the telephone to explain that. A technician rang my bell the following day and I told him I did not request service. A few minutes later there was an email with an attached work order. There was a signature that the agent wrote had been "signed in his presence." This is obviously a hoax and corruption from the inside. A fake service call for overtime pay even though no work was done.

worst cable company and experience! dump this bla...

worst cable company and experience! dump this black hole and find aan alternative. tv and service really stink. won't take this service for free!!! does not deserve one star, but couldn't post without giving one!!!