Alta Vista Regional Medical Center Review

Very dissatisfied w/altavista I have wasted time gas and money to travel from northern n.m. to Vegas. For 3 separate occasions for same appointment. 1st time they couldn't find my paperwork on orders. 2nd time2nd time they didn't hve proper orders cause staff requested wrong forms from my PC. 3 time machine was down. Not 1 of these appointments were cancelled so I wouldn't hv to make a unnecessary trip. I waited for 3 weeks for them to call and reschedule as they said they would. But never did. I finally call and they finally tell me that they don't preform said test and put all blame on PC again.the incompetence of this hospital has no boundaries. Staff is rude and very ununderstanding. I would rather travel extra miles to santa fe than to deal with altavista and their staff any longer. Thank the good lord I want dying.

The only reason I am giving them 1 star is because the x-ray tech who worked with me was very nice. However, I have been trying to resolve an issue with my bill, with the hospital and my insurance company - good luck talking to someone in the billing department!! No one EVER answers the phone, and you can't leave a message because all of their mailboxes are full. If you get lucky enough to get an extension that you can leave a message on, they won't call you back anyway, so don't bother. I work in Las Vegas and everyone at work said "Don't go to Alta Vista, they are crooks and they have poor service. I defended the hospital and said that I was sure it would be fine. Never again will I walk in those doors. I will drive to Santa Fe before I will go there again! Terrible service, shame on you!!!

How bad is "Hasta La Vista" Hospital? I've made my family and friends swear to God they will drive me to Santa Fe or Albuquerque for any medical emergencies. I've witnessed and experienced this place losing blood test results, neglect critical injuries and overall have a reckless and apathetic environment. Grey's Anatomy and Web MD have more credibility then this place. Please don't take me here, seriously.

The wait times are very long even when there is no line. They are also known locally by most people as the hospital you go to, to die, rather then get treated/cured. It has the nickname of Hasta la vista

I had a severe bout of gastroenteritis. Went to the ER. As part of the admission process -- apparently this is routine at Alta Vista -- I was given a CATscan. (When I later told my GP the story, he was incredulous, scandalized, disgusted ...) Because the machine is so powerful and can see the smallest things inside you, this then led to worries being expressed about my liver and esophagus: "It's probably nothing but ... We can run the additional tests now and insurance will cover it or you can take care of this some other time." Sort of freaking out, I decided to do "now." Long story short, the tests (2 more CATscans and a camera-down-the-throat procedure) came back negative. I was in the hospital for a total of 18 hours. The hospital bill alone was -- no, I'm not making this up -- @ $38,000. Of course there was the ER co-pay plus the supplementary bills that came in the mail over the next couple of months, which added maybe $2000 more. So, 40K total. Amazing. For the stomach flu. Speaking just in terms of medical service, the several doctors and nurses looking after me did their jobs very well; the main doctor supervising my case was obviously competent and caring and I appreciated him a lot. But in terms of billing, Alta Vista is insane, surreal. It's a for-profit hospital, and they're going to get their money and then some and then some again. Be prepared for large out of pocket expenses even if you have insurance: the hospital gets the insurance companies to pay exorbitant charges, and on top of that it squeezes you too for another 10% or more. The American health care system is seriously messed up, and this hospital could serve as Exhibit A for the problems involved. My recommendation: go to Christus St. Vincent in Santa Fe. And call your health care provider for advice on where to go for X-rays, MRIs, etc., because you can find these way cheaper (meaning less cost for you) in Santa Fe.

I came in from tucumcari for a possible fracture. He send me to the hospital for day surgery

I could try to list the countless times AVRH has saved my husband and relieved his suffering, but I will just use the word NUMEROUS!!! The Emergency Department is filled with the best of the best. Med Surg also filled to the brim with talent and HEART... If you are in Las Vegas, NM and are in need of emergent care or a Hospital stay this is the answer. Just think, it is the scariest moment in your life and a small town hospital filled with amazing people just waiting to make a difference. You walk in holding tears back, heart pounding and you are greeted by a compassionate Emergency Room receptionist. She not only comforts you by helping with registration but hands you a tissue, offers a bottle of water or cup of coffee, AND doesn't ask for money right away, she lets you get situated and get you or your loved one taken care of FIRST!!!
It makes me want to pay! Thank you AVRH the small town hospital with a HUGE heart! Also after reading some of the unflattering reviews I would like to say, whatever you EXPECT people to be at this Hospital keep an open mind, you just may be amazed when you give them a chance. Remember they SHOW UP every day no matter how they struggle personally. They show up for us, to make a difference, I have seen housekeepers rush to help someone who is ill. If you look at AVRH with a fresh pair of eyes, you too will be rewarded. Love these wonderful people One million stars!

On September 2, 2016, I drove myself to the emergency room because I have a mass in my abdomen which had me in severe pain. I was taken into the triage room and while the nurse was taking my vitals, the so called doctor walked in, asked what was wrong and had me unzip my pants and glanced at the lump and told me, "I don't know it may be a hernia". Then he sent me home. I'm waiting for test results(the tests were done at Holy Cross in Taos) to find out what the lump actually is. I wonder how much my insurance was billed for the "service es" I received at Hasta La Vista!? Talk about a joke.

great place, had ankle surgery. My doctor is a great doctor and humanitarian, dr. Rockwood.
The hospital took care of business and met my expectations.

I have always had good service at AVRH. The Emergency room was expensive, it seems to me, but service has always been good. Very personable, helpful, professional nurses. I am a "local" and have been there quite a few times.

Recently went in for knee replacement surgery. From the time I got there, until the time I left, was treated with kindness and care by the staff. Was kept well informed on what was happening and rather enjoyed the stay.

What a phenomenal experience! We were in a private room before the paperwork was finished. Muriah, the ER Tech, and Ted, our wonderful R.N., were with my husband within two minutes. They were kind and caring, and obviously very good with trauma patients--and their nervous wives.

I had my baby at this hospital and they did so super amazing! My baby was breech so they tried turning her and both mine and baby girls heartbeats started dropping and she wouldn't turn because the umbilical cord was wrapped around her neck so they performed a C-Section, and let me just say Dr.Wilkerson was AMAZING! The entire nurse staff was super friendly, comforting, and on top of their game! (Special Shoutout to Felicia! ) The anesthesiologist even stopped in the middle of my surgery and gave me my teddy bear that I took in with me because I was having a panic attack and it made me feel better needless to say this is probably one of the best hospitals in New Mexico. Thank you to everybody that attended to me and my daughter while we were admitted and thank you for doing such an awesome job bringing my daughter into this world!

went into the e.r. early morning. doctor came to see us about 30 minutes later and said they would take care of the situation and bring medications to help . 2 hours later and no sign of a nurse or doctor mean while the alarm on the vitals machine was going off the whole time. got fed up and headed out the door. nurses didnt ask why we were leaving and just said " let me get the door"... just another expected visit to alta vista.... saddens me to know that if this keeps its course, that hospital will not be here much longer for the folks of vegas.

Employees must not enjoy their job. Very unfriendly.

I broke my back which was finally diagnosed at a later time. But they took an x-Ray said I was fine pumped me full of drugs and a charged of $10,000 and released me. Now I have chronic pain and can t function as I used to.

Never picks up the phone to make appointments, continuously getting sent to voicemail. If you re ever planning on visiting this OB/GYN office I recommend to go somewhere else.

This is the worst hospital ever. Nurse Nicole was so rude and disrespectful it wasn t even funny. They really need to hold their people to a higher standard

My husband went in for an x-ray on a Friday morning at 8:00. No one in the waiting area, no one in the halls. Only person is the registration person. 20 minutes before the girl got off the phone -talking with her husband it seems, then with a sucker still in her mouth finally registered my husband. Went to x ray and sat and waited and waited. For a two view chest x-ray two hours!!!! Unbelievable! Staff is very rude and they make you feel like you are bothering them...

Had surgery to remove a umbilical hernia, from the time I checked in to the time I left I felt very comfortable with the nurses and the staff that was helping with my procedure. They were all very friendly and willing to keep me comfortable as they went about there jobs.Every thing was explained to me as to what was going to happen step by step. To keep a long story short I was very pleased with the service.

Beware Do not go to this hospital. They will harm you more than help you go to Santa fe. Nm ..hospital is like a giant penthouse. Doctor.s having affairs with nurses ..bthey have there play time in morning before getting to there patents I live near hospital and hear the helicopter take patients out to teal one ..cause doctors can't provide any medical help ,I waited two .Tree hours .Got tired of waiting .Got on car. Left to Santa fe got there 45 min .Seen right away and was on my way back. With. Meds and help I needed ..do not go to this place they hire doctors that did wrong in other hospitals or been fired. Or order to resign

This place is an absolute disgrace. So many things wrong I don't know where to begin. It a filthy here and a lot of the staff members have the worst attitudes.. shut this place down already. I've been seen here, family members, friends and none of them walked out with any good to say. Not all staff is a joke. There are a few good workers.. but there is no professionalism or any productive "help" whatsoever.

Traveling from out of state and getting sick is not so pleasant. Having to visit an ER and seeing unfamiliar doctors can ne scary. But not here. Excellent ER staff starting as soon as I walked in the door. Registration, nurses, CNAs, doctor, x-ray tech, lab and respiratory staff.....if I could give each more than 5 I would. Thank you all!

I m a past employee. My experience at Alta Vista was one of the most rewarding of my nursing career. For such a rural area of New Mexico, AVRH is a much needed Acute care hospital. The ED is staffed with some of the best I ve ever worked with, from trauma to stumped toes. Recently, during icy weather, AVRH received up to 10 trauma patients due to a multiple car accident. The code was called. And nearly all hospital staff responded. Flown and ground transport to higher acuity care (i.e. Santa Fe cuz they needed it), casualties (families able to see loved ones that died), respect for those families by a team of professionals I will never forget. Thank you Alta Vista nurses, CNA s, PT, RT, doctors, housekeepers, cafeteria workers, X-ray, lab, and the Lord knows who else deserves praise! Las Vegas community...life s would be in jeopardy if this hospital was not possible!!

I was at this hospital on 6/15. The doctors and nurses were amazing and took great care of me.

The people who give this place 1 star are, excuse me, spoiled. I am from a big city, where you cannot get seen within 5 hours when you walk into an ER and you're still walking. When we rushed our 2 year old into the Alta Vista Regional Hospital ER because of a finger cut, we were in and out within a hour. 1 hour! Even including gluing his finger up! There are no lines in this place, no endless waiting, just lots of attention because it's so quiet. All of the doctors I met were smart people (which is what you want). I have had two encounters with this hospital, and both times I thought this staff was extremely professional and competent. Would recommend.

Something needs to be down with the er. Its not ok!!! They have put multiple lifes in jeopardy with my family. Dont even try going there they will make you worse go to santa fe.

I am a former employee. ICU, And ER. Where do I start. The ER and ICU director, a Naval Reserve Officer, from Utah, would lie about his meetings, supposedly to go back to Utah every weekend. I am an RN, and a retired Marine. It doesn't work that way. He was really spending the time, " shacking up," with a divorced ER nurse who had a juvenile child in her house. And the Lt. Commander was married! This was a violation of military law, because the military considers it adultery. I reported him to administration, and the Navy, and the next day, he was gone. Why did they hire this dirt bag in the first place. He was absent when the ER and ICU needed direction. If I hadn't have known what was going on, he would probably still be there.