3 years ago
Great product, poor after sales service
Great product, poor after sales service
I bought a kitchen 3 years ago, the quality is great. Installation was so so and actually never 100% completed. ... but the worse is to come. One of the electrical cabinets needs repair. Alshaya kitcheng came to view the problem and pick up the cabinet and its more than a year that am struggling to get it back. I have a hole and cables hanging in the middle of my kitchen and cant get a proper response from Management. I keep hearing a series of very unacceptable excuses and continued delays without any sight of a prompt resolution. I even tried to call AlShaya Kuwait who said they cant do anything (didnt even take the call because they only care about retail). Very bad. Its a shame because the product is good.