4 years ago
I called the hotel at 2:30 to see when my room wou...
I called the hotel at 2:30 to see when my room would be ready, as 3 is check in time. The woman whom answered the phone said check in is at 3, it'll be ready by then. I asked if she could look up my name and give me an estimate. She huffed and said I'm going to transfer you. In mid sentence I was transferred over. After waiting a few minutes I had arrived at the hotel. So I just went to check in. The pleasant woman at the front desk let us know the room was ready and gave us all the info we needed. The next morning we went for breakfast at the resort food court. I ordered and was given a buzzard. After a 10 minute wait, the buzzard went off. I assumed since we had waited 10 minutes, we'd get good and fresh food. That was not the case, I ordered a chicken body and my biscuit was hard as a rock and the chicken was not hot and very dry. I went to the line and let them know I'd like to switch it out as I could not eat it. I was not offered a fresh meal, I was brought right to the register and was told to scan my magic band. A refund was given, the woman did not apologize and was very dry, she seemed upset. The pool was nice, the dj and cast members hosting at the pool were amazing and the house keeping who brought us extra towels and pillows were pleasant. But other than that I could not say anything good about this our stay. Very disappointed. We come yearly to a Disney resort for my daughters birthday, but we will not be back. It was not magical for us and I could not believe how many rude cast members we encountered. Not a good environment for children.