DJ Williamson

Review of All-Star Music

Before we ever arrived I used the Disney app and m...

Before we ever arrived I used the Disney app and made sure we could go directly to the parks before checking in. I was told yes. We got to the park and was sent to another line to get our tickets activated since we hadn t checked in yet. We weren t able to use our dining plan (which we weren t told) until we checked in so the whole first day we had to pay for all our food and snacks granted they did rectify this situation.. they sent us to the wrong room the first time. Middle of the week we built droids and light sabers and charged it to our room (big mistake). I was told all charges would come out when we checked out. Later Wednesday night I happened to check my account and noticed that the droids and light saber charge were already pending from my account. Thursday I asked a guest relation expert if we d be charged a second time for the droids and light saber when we left Friday. They said no that it was just a pending hold. Friday while we were on our way home I check my account and notice that I was charged the total room charge of $700+ which included the droids and light saber in that amount. So I called Disney resort they said they released the holds on the droids and light saber and it s up to my bank. I call my bank and they don t know anything and said if Disney could fax them something showing they released the holds they could let the money go back in. I called Disney back they said they can t fax anything since they had already released the holds electronically and it could took up to 7 business days to go back in.. (I was not told anything about any of this when booking my room). So I let it go knowing that my money would be back Monday the following week after the holds fell off. I check my checking account on Sunday the 15th and they have charged me A SECOND TIME for the same amount of the $700+ total room charge. I called the hotel and nobody can tell me anything. They tell me to call back on Monday during the guest relations business hours. This has been the worst experience of my life. My droids and light saber were nearly $600 so they ve basically charged me 3 different times and nobody knows anything. I do not recommend this hotel for the customer service. The food was fine, pools were nice and clean, rooms were appropriate. Customer service was terrible and first impressions last a lifetime. This was my first and last time to Disney ever.