Alexian Brothers Medical Center Review

My wife delivered at this superb hospital, if I want to explain my story it's gonna be too long, simply the hospital is amazing and few of their staff are incredible and true heroes but the others are extreme rude and got ugly attitude and seriously I don't understand why, this type of employees should be monitored and make changes accordingly.

I go inside and say " I think my mom is having a heart attack I need a wheel chair " the lady at the front says " ok you can take that one " NOT ONE PERSON CAME TO HELP ME. I get her inside I ask a lady if she can check us in and get help she says " no you'll have to wait in line " I looked at her and said " I THINK SHE IS HAVING A HEART ATTACK WHY ARENT YOU HELPING ??" she responded with " I guess I can get the triage nurse " and then just walked away we had to come to a different hospital. SHAME ON YOU!!!

Terrible emergency room staff & "doctors". Huge waste of time to be "treated" by talentless "doctors". Zero stars. Famous last words, "You should follow up with a specialist. Here's some antibiotics. You have an infection." Couging up a blood clot? Total lack of knowledge...

What useless staff at this hospital. My husband has been in patient here for 3 days and I have been his nurse. The nurses here will not help him out of bed, or help him get situated. I have changed his sheets, pillows, and gowns... the nurse hooked his catheter to his leg improperly so it was pulling and causing extreme pain. The doctor had ordered he stop one medicine and start another and they did not change him for 7 hours, when the doctor came to check on him and noticed he still had the same meds he was pissed. Now they will not even give him the dose the doctor prescribed. My husband is uncomfortable, can't sleep, in more pain than the day of surgery and none of the staff care. I will be posting full stories here and on other social media to warn those who may be looking into a hospital.

I will never use ABMC again. The AMITA Healthcare System is a joke. They definitely did not care my son was having an asthma attack and dismissed him as if I made the whole thing up. He was later admitted and kept at NCH.

I don't take asthma lightly--my 6 year old nephew passed away from bronchial asthma---his doctor out of Alexian dismissed his symptoms, too. I physically, emotionally, and mentally would not be able to handle another death of a child in my family due to their disgusting negligence.

Screw this hospital and their system..

Oh yes, their pediatrics er is not always opened--that blows my mind.

as nice as the staff is it makes no difference if the business as a whole is incompetent in processing insurance and confirming whether or not it would be accepted, but despite that accepting a patient without informing them of that issue and then charging them full price without any means of easily remedying the issue. something like this that they consider a small mix up is something that may or may not ruin financial situations for others depending on when they decide to get back to you.

Their surgery scheduler is awfully. Kept changing it all day, latest at 5:55pm the day before. Someone is making thousands of dollars and they can't honor a simple request

Brought my Mother in to detox from pills in a safe, supervised manner. She spent 13 days there. Dr. Wood of DOUBLED HER DOSAGE of Klonipin and Trazadone and released her....can you imagine our horror. We saw her daily but never him. We keep telling nurses why are you giving her the pills she is to be detoxed from? It took him literally 8 days to call me back (me calling 2x a day and them paging him) to discuss my Moms care. He was rude, arrogant and could care less about her....quite obvious he is just there for his paycheck. DR. WOOD IS THE WORST DOCTOR EVER. Read his reviews.

I WOULDN'T BRING MY WORST ENEMY TO ALEXIAN. We also spent hours going over her medical info which is fine but then they lost it all when we got her into her room and had to do it again. They rushed thru it doing it in her room. It was horrible.

We now have her a Rush and receiving excellent care with a TEAM of Doctors who actually care about my mom and her well being.
Try calling Alexian and getting hold of anyone and see how that goes before making a decision to go here.

If it was possible to give a ZERO rating that's all they deserve. This Hospital, ER, Hospital appointed Dr.'s (steer clear of Michael Tisman, is at an all time low. If you value your health, loved ones, go somewhere else.

I wish it was possible to give zero stars. They don't ever do anything other than drug you up and send you home. Every time I've gone here I've had to go to another place immediately afterwards to get actual care. Rude staff that doesn't listen and dopes you to get you to stop complaining. So sorry to bother you with my bleeding!

I recommend that no one goes to this hospital Yesterday I came Through the emergency room and I m seven months pregnant and they had me wait in the waiting room for an hour and 30 minutes just to see a doctor the doctors they didn t give me any medicine and they didn t offer me anything not a pillow not a cover I was there for about 4 hours they sent me home the same way I came didn t give me a ride which they said they would They made me to go to the waiting room and wait another hour and 30 minutes just to see if they could get Me a taxis which was not for sure 100% and it was 10 at night I ended up leaving because it seem like most of the time all I was doing was waiting,so they had a pregnant person just walk out barley could walk or breathe at 10pm to walk home they seem like they had no Sympathy.

I gave birth at this hospital in August 2017 and was hesitant about writing a review. I have mixed feelings overall. The two nurses and the midwife who were on duty were great, I can`t thank them enough for their patience and kindness. Especially the nurses, they were so kind to me, on a personal level. And even after birth when we were moved to a different room for our hospital stay, everyone was really nice and caring. Except one thing that made me really uncomfortable, but I wasn`t thinking much of it at the time. When my baby was taken for his hep B shot, when they brought him back they said they had given him formula because he seemed hungry. I was planning to breastfeed from the beginning and I still am to this day, thank God, but what made me a bit uncomfortable was that I believe I should have been asked if I was ok with that first. I still think about this and I believe that it is important especially at the time when you establish your milk supply and there is a slight possibility the baby refuses to nurse after being given the bottle. Another thing that bothered me was that one of the nurses on the day we were discharged discussed with me the vaccines (we gave him the shot after 3 days because we weren`t sure what we wanted to do about the vaccine schedule being so intense) and I was explaining how I felt worried about all the ingredients in the vaccines and especially the aluminum and despite the "debunking" of the anti vaccine researches it just doesn`t make sense that ingredients such as aluminum and mercury would be safe for such a small body and immune system that is a day old. So in the midst of discussing all that (and we only discussed it because she was trying to persuade me, not the other way around), she said that she preferred a few children with disorders caused by the vaccines rather than her children being exposed to the risk of suffering from the diseases that the vaccines prevent. This to me sounded very cruel and most of all - it sorta gave acknowledgment to what she was trying to deny so hard in the conversation.

I had an accident at my job and they brought me here and they treated me very well I recommend it 100%

Don't pay attention to the ER wait times on the website. My doctor told me to go to the ER because of severe abdominal pain and I've been sitting here for over 2 hours. Others have been here waiting more than 4. If I wasn't in so much pain I would go elsewhere.

I came into Emergency room on March 2, 2018 was treated right away! The staff was amazing the Doctor my Nurse Geniene thank you all for being so theral and helping me feel better!

Very unfriendly information desk in the west building. The women with blue eyeliner talk pretty mean. I was trying to reach social worker office. Other lady was looking for the locate for me. The women with blue eyeliner told me " You need an appointment. I am seriously." with impatient attitude. (She did not help with any other information before this sentence.)
Okay, you are serious. So, I came to hospital for fun? I really don't understand that why she needs to talk to me in that way. I was not make trouble, I only spent 1-2 mins at information desk. That was the service I got.

I had bunion surgery recently. The surgeon was good, the surgery was successful. However, the care received before and after was not good. Very lackadaisical, just going through the motions. Their lack of detail or even of just paying attention was appalling. Little things that were actually big things. Pre-op gave me socks three sizes too big and crutches too big, and didn't care. Post-op/recovery refused to give me post-surgical equipment that the doctor had specifically ordered, and that the doctor had to give me on the next office visit. The hospital staff didn't pretend to care about what they were doing. Nine months later, another bad AMITA experience. Have been blocked by AMITA from getting results from a stress test they not only referred to, but specifically approved. AMITA gets worse every day. Warning all of my new hires NOT to choose AMITA!

I feel I've been treated in E.R. horriblely maybe 90 or 100% I was listened to in a llmy stays here at in NCH. They refused tibftind pain(m I migraine) for my had and srwm if knecjm. It DOESN'T WORL ON M I:R S IME. I've had rollercoaster More

If I could give it less stars I would. The communication between Drs was horrible the equipment was filthy, so we're the rooms etc. the only saving grace was the nursing staff

Terrible place, terrible treatment. Listen to the majority here if you are reading this. STAY AWAY FROM THIS PIT!

lame ass and llossers, racist. Shame that we are in the us. If it was in Mexico, they will be beat up. I just wait for them to attack, so I can hit them back.

I have used Alexian Brothers outpatient services here but have never been admitted as a patient. One of my doctors has an office in their building so, on occasion, my appointments are there. The doctor is great, but this review is about the Medical Center.

I am sometimes a little troubled by the religious icons. However, I am tolerant and understand that is a key part of their mission. Their facilities are quite nice - since the last time I was there, they added a small food court in the lobby - a nice touch.

I needed lab work. In the past, I've waited a very long time as they get busy. This was also around lunch time. I went to the check-in desk and asked how long the wait was for the lab. She said there was no one ahead of me so I decided to get my lab work done while I was there.

One of the reasons I don't typically get lab work done there and prefer to use my primary care doctor's lab is the cost. The co-insurance for lab work done at the hospital is outrageous. I needed the tests done quickly and couldn't wait for an appointment to open at my doctor's lab. I went through their lengthy check-in process, walked back to the lab, and was taken in within 5 minutes or so.

I do like the service they provide there. As said above, their facilities are nice and clean. The staff seems very knowledgeable, helpful, and truly caring for their patients.

My husband is here having surgery on his toe and I want to shout out my thanks to the nurses Rima and Lynnea in Day Surgery for their excellent care, humor, listening skills, caring concern and hospitality as professionals. What a great pair! Kathleen Meitzer McLin

Terrible service at the hospital! My dad was in a car accident early nov. 2020. I took him to the ER and they took more than 5 hours for doctors to see him. I i could i would not even rate them 1 star.

The only reason why i put one star is because i can t put zero. The staff is very incompetent and very unhelpful. I called multiple times over the past months looking for information but all these doctors, nurses and administrators are lazy. I was told to call ANOTHER person who had once again NOT answered my questions. WOULD NOT RECOMMEND WHEN LOOKING FOR ANYTHING!!!!

Brought my wife, Amisha for jaw pain around 1:00 AM. It is 4:33 AM, still no doctor.
This is a garbage hospital

I took my son to the ER on Christmas Eve it took them 5 minutes to get us into a room. The staff was friendly and very attentive. I thought I was silly for taking him to ER but his normal doctor was not available because of the holiday and I am glad I did they took
X-Rays and were very thorough and determined that my son had Phemonia and gave him breathing treatments and everyone really was very nice and I had such a pleasant experience at St. Alexian Brothers ER. This hospital is fantastic!!!

If I was able to give no stars I would. I had brought my father in law to Alexian Brothers ER and I seen how busy they were so we expected to wait . Once back there(in the emergency room) its true they were busy what upset my father in law and myself the most ( my father in law donates money to the hospital)back to once we got back into the emergency room I was shocked at how horrible the staff treated each other and the patients too! We could hear everything that was being said and how the nurses were talking about other nurses and did not know it! I felt sorry for the people they were talking about and as far as my father in law was in alot of pain from cancer. They did nothing for him except tylenol which I could have done that at home. They were rude to patients AND workers and for that reason my father in law will no longer come there but he will no longer donate money. I am leaving his name out here because he is ill and does not need nor want excuses. But a big change needs to be made with management in the emergency room. Never again will we go there.

I'm currently waiting on a procedure, seriously in the stretcher awaiting my turn, apparently I checked in an hour before I should've. It was 11a, it is now 1:50p. My surgery should've started a 1p.
Some people have been offered blankets, red buttons to contact her nurse. I was cold so I went to ask for my own. Here's another funny fun facts, when you go to register in the west tower you must write your first and last name on a desk until a receptionist walk to it. Privacy act.....not
Here is my major problem, no one has come to talk to me about anesthesiologist, my medical history or postoperative care. I really wouldn't have a problem with it except for everyone else surrounding he has had this conversation, in regards The exact same procedure. maybe they know something about me that I never told them. And HIPPA what is that supposed to be...to them. The kindest most respectful person that I interacted with, was the phlebotomist & Sheri( not even my nurse). FYI do not schedule an EGD or an colonoscopy at this location.
Here is a very real fear, I had to list a contact to pick me up, which I replied my son who works here, because they asked how far are they to pick you up. I truly hope I did not screw my son's position here at this hospital. In addition the nurses were very complementary to my son after they seen him with the hospital name & logo (you did so well with him mom) I will not forget those nurses names that were so Rude to me..... Words of advice if you have to go there take another person as a witness, maybe your treatment won't be as bad if there is someone else to confirm & or witness your treatment.
FYI Dr. Muska is GREAT, you can see him at other hospitals,

Alexian Brothers was the hospital I was born in, my daughter was also born here, I had my gallbladder removed in emergency surgery here and have been in for other health issues and they have always done a great job.

This last visit on Easter Sunday is what really set them over the top. I now live in California, and came home with my daughter to visit family. On Easter my 3 year old was attacked by a 130lb dog. On my way to the ER I called ahead of time in a panic to be sure they would be prepared for us. The woman I spoke to on the phone was very quick with getting me to calm down and explain the situation, she assured me the staff would be ready for us, and right before hanging up she sweetly said "ma'am, please be careful driving", luckily my brother was driving.

When we pulled up to the ER doors there was a paramedic outside waiting, he actually was on his break but as soon as he saw us he grabbed my daughter and carried her and got us where we needed to be immediately. We were in a room right away, there were about 3-4 nurses in there and more coming in, but I think they saw that anymore would have just been in the way.

I saw one nurse not too busy so I went to hand her my insurance card and she said to me "Right now we do not care about the insurance information, we just care about your little girl." and instead of taking my card she went to tend to my daughter.

Once cleaned up there was one nurse and one doctor working on giving her stitches, they were absolutely amazing. They kept me calm, as I was having a hard time not crying my eyes out seeing my child hurt. They did an even better job communicating with my 3 year old and letting her know she was going to be alright. Although my daughter was not a fan of getting her wounds cleaned or the stitches they did awesome with helping her understand why she needed to be good and let help her. They also had a great sense of humor when she would yell at them and give them dirty looks.

Alexian Brothers was quick to handle the situation, the staff was super sweet and efficient with their job, and I will gladly recommend them to everyone I know.

Called to try to get information for a procedure for my daughter. A lady named Sandra answered the phone and was extremely passive/aggressive and then hung up on me.

If I could give it 0 stars I would. AMITA is a monster that s swallowed all the medical practices making it impossible to have access to the doctors office without going through their generic and unhelpful call center. It s frustrating and annoying that you have to go through a total stranger and discuss your private issues before you are given access to your healthcare provider. The woman today wouldn t even take a message for the nurse. You might as well set an appointment with the doctor, waste of resources and time.

My OB recommended this hospital to deliver in, and i couldn't be happier with my choice. Had my two babies there and continue to go there for my emergency. They're very nice and have always treated me well.

Should be zero stars!! I had my last EVER ER visit back in sept. of 2015 .I came in with severe pain in my abdomen the dr. came in, left, came back, talked about how many times ive been on meds , and stood by my cloth curtain and said "shes opiate dependant for all to hear in the er! Then there was the little matter of me almost dying back in 1998
When i got my gallbladder removed.

My mother was hospitalized and discharged To a rehab too early which resulted in a readmission in less than 10 hours.
As a healthcare provider myself, I had voiced concerns to the primary nurse, the nurse administrator, and the physician. Despite my concerns, the hospitalist discharged my mother with a discharge summary that didn t even corroborate with my mother s physical assessment.

Her discharge summary was literally either a bad cut and paste job or she just didn t care to properly assess my mother.

Examples:
Lungs clear to auscultation - she actually was in fluid overload and had posterior crackles

Pulses equal and strong - pedal pulses were thready and easily obliterated

Extremities 5/5 - she actually has paresis from a prior stroke

Heart rate regular - she actually was in a new 1st degree heart block, at other times she was in a -fib.

Despite new arrhythmia and hemodynamic instability and reports of blood in stool, there was neither a cardiac consult or a G.I. consult. Despite shortness of breath and abnormal labs, there were no orders for pulse oximetry or telemetry until she went unresponsive.

I could go on but I d rather spend my time warning you.

I know my mother was sick, I understand the complications. The issue is that not a single person made any effort to avoid them until I spoke up and escalated my concerns.

Imagine if you didn t have someone doing this for you.
Imagine if you were forced to trust that they were going to do the right thing.

They will not.
Neither nursing, case management, administration, nor the hospitalists represent any of the core AMITA values they claim on their website.

Instead, my mother had a physician that was more concerned about making excuses for her oversight instead of providing good care, a nurse that was incapable of advocating, a case manager that could not call to keep me posted, and a patient experience liaison that has yet to return my call.

It is a sad day to think that this is the care that my mom received only because I was reviewing her charts and reviewing her orders.
I shudder to think of the people that do not have an advocate and are left to the mercy of the people that work there.

Stay safe, don t go there.

The Ambulatory center is amazing especially Gail! I have a difficult port, yet she is always very patient and friendly and is always able to access it. I would Raye the Ambulatory center a 5 alone as the staff is so nice.
Unfortunately, my experience for the most part in other areas is below acceptable. On 2 or 3 separate occasions I was released before I should have been by 2 or 3 different Dr's. One Dr said they didn't know what was wrong with me so he released me and he was quite ride about it. Another time, I was released while my blood glucose was over 450! That same Dr. came at me pointing his finger and yelling at me that I was a horrible person and I will always be that way. Unbelievable! A nurse overheard and reported to the charge nurse. I made a complaint, but they refused to give me any updates. The last time, I was released again with no answers. The Dr's barely looked at my chart before coming top see me, yet continued on with medical advice. I nicely alex if he even tag my chart and he said no. He left the room and never came back. So unprofessional! My husband was telling them all along that part of my issue could be a side effect from one of my meds, they didn't listen. Upon my 10th visit to the ER, they began to listen and resolved the medicine issue. Once I was of the medication, the issue was resolved. The only other part of the hospital that is good is the ICU; the nurses I had were amazing.

I don't know if this place has changed in the last few years but when we used it a couple of times we learned that they tend to do more harm than good. If you want good medical care I would definitely go elsewhere.
We used to say this is where people go to die as they surely will not be saved by anyone in this hospital.

I will never go back to the emergency room here. We took my almost 2 year old son here on Wednesday with dehydration, a high fever that had gone on for days, and a severe cough. We waited in the waiting room for about 3 hours before he was seen. He was incorrectly diagnosed with pneumonia, given a very small bag of fluids, and prescribed an antibiotic that he did not need before being pushed out looking pale and skeletal. The next day he was extremely lethargic and wheezing, struggling to breathe, so we brought him back. After waiting another 2 hours, we were brought to a nurse practitioner who said that we needed to wait for the antibiotic to work, his lethargy was normal for a kid battling pneumonia, and his wheezing was also normal for a kid battling pneumonia. They sent us home after giving him a popsicle. The next morning his fever was over 103, he was struggling to breathe, and he coughed constantly. We brought him straight to Lurie s in Chicago where they were shocked by his condition and our treatment at Alexian Brothers. He was correctly diagnosed with RSV, a viral infection that they actually ran a test for and doesn t require antibiotics. We ve been here for 3 days while he s received breathing treatments and IV fluids. Who knows what would have happened had we listened to the doctors in the Alexian Brothers ER? I m supposed to give birth there in September, and I really need to find another hospital. Even his pediatrician told us to avoid Alexian Brothers for anything pediatric related. Do not go there.

My only experience at this hospital was only with elderly patients. DO NOT bring your loved elderly family member or friend to this hospital! Many if not all are NOT trained in elderly care, so both my elderly parents left the hospital weaker than they went in. For example, Elderly patients lose muscle very quickly and need to be routinely walked if able , use the bathroom on their own etc. just leaving them in bed and putting a "diaper" on them is detrimental to their well-being. No respect was given to my parents! The nurses and other medical staff talked to each other in front of him like HE WASN'T EVEN THERE! How rude! Did the think he couldn't hear them? Plus if your loved one has Dementia or Alzheimer's DO NOT follow the suggestion of the social worker to put them up on the geriatric psch ward!!!! It is AWFUL. The staff definitely not trained in dementia or Alzheimer's care. The patients are reprimanded, scolded, drugged, not exercised, it was a horrific experience. BEWARE!

Take it from a nurse, RUN! Brandon was my nurse and he disregarded infection control, fall risk, pain management, communication and common decency. He was very unprofessional and left me without a call light for 45 minutes when I first arrived and failed to return it after coming back for diagnostics, had me walk to the bathroom though I had vertigo. He didn't alcohol swab my IV though he connected to it twice, injected medication incorrectly on my deltoid totally missing the center and causing over half an hour of pain so horrible it lit up my whole arm and all I could do was rock back and forth. He ignored my pain and then mocked me for the pain he caused. I had multiple injection sites from recent nerve blocks in two different body parts and NO ONE LOOKED AT MY SITES. Brandon also drew blood from an IV paramedics started even though other fluids and meds already went through this. When I worked AS A NURSE AT ABMC I knew that wasn't allowed. When I asked BRANDON TO SWAB MY IV HE REFUSED AND SAID THAT I HADN'T HAD A CHANCE TO GET IT DIRTY YET. So I was in an ambulance and a bathroom and had multiple people touch me but I'm still not entitled to infection control. This person deserves to be fired, no second chances. The things he did were not accidents, this was a choice! If you have a sepsis problems ABMC it might be, because of people like Brandon. I have a history of vertigo and have antivert in my medication history and when I told Brandon that I was nervous I would fall and that's why I had a current knee injury, his response was, "don't tell me that, I don't want to have to walk with you." This person couldn't care less about anything at all that happened to me or how I felt. I'm leaving photos of my survey here so you know I'm a real patient. Honestly, I'm disgusted.

Worst experianced on 4th floor cardiac telemetry floor. Nurse can't give my dad who is a patient any information on whats going on or what's going to happen. My dad waited one hour to get his pain meds and had to call twice for nurse.

MEDICAL MALPRACTICE.
This ER hospital is the worst and I DO NOT recommend going here. I was there the other day with my father, it took about 2 hours to get a doctor to evaluate my dad. This doctor did nothing whatsoever to help his pain when you can clearly see that he was in terrible pain. Even the nurse personally told my father that she didn t understand why that doctor didn t give him stronger pain killers. While we were there, The ER doctor ran multiple tests on my dad, but couldn t come to a conclusion on what was wrong with him because apparently there was nothing wrong with his test results. Therefore we had no choice but to go to another AMITA hospital since my father was STILL IN PAIN. The new doctor was able to pull up the results on the tests that the ER doctor ran and saw that there was results that my father had a bladder infection. Why did the ER doctor say that he didn t have anything and didn t know what was wrong if the results showed that he had an infection?! Worst of all, that ER doctor prescribed my father with the INCORRECT medicine which caused his infection to get WORSE and cause his bladder to swell up even more than it already was!? You should be ashamed to even call yourself a doctor. You aren t doing your job, you aren t helping people, you are making them feel worse. This is MEDICAL MALPRACTICE.

Went to emergency room with broken bone in evening. I had to wait over 2 hrs to see a doctor and in pain. I will acknowledge the staff are friendly and kind. Emergency room needs a major change.

Took my dad into the emergnecy room for chest pains, wheezing, and short of breath. When arriving went into the triage area and asked for assitance to bring my dad in. He has only one leg. Was told someone would come out to help us bring him in
NO one came
I managed to get him in a wheel chair and took him in and then stood in line to wait to be triaged. I DO UNDERSTAND waiting in line but he thought he was having a heart attack
I thought the screening process for an emergnecy room is to take emergent cases first the triage would not even look at the people in line. Maybe they should hire someone to go from patient to patient in line and ask why they are there. Once in triage things did get better. They took him for a ekg and evaluated his blood pressure and oxygen level. Which was a releaf. We were returned to waiting room which is fine
Lab came and drew labs which is also a plus.
We didnt wait long to go into er ro9m
The nurse and doctors there were fantastic. He was admitted and stayed 3 days in the hospital. The last day they did a stress test on him and discharged him
Which was another mistake. No one noticed he was now weak and unable to transfer from wheel chair to bathroom
Or unable to stand
A dr or nurse should of checked him after the test and make sure he was not struggling with this. After only a 20 min drive home going up a ramp in a wheel chair he was unable to transfer to another wheel chair into the home and fell. A neighbor helped him get in along with my mom who is 74. She then noticed how weak he was. So she keep him im his wheel chair and on the same level as the bathroom and kitchen
He later fell out of his wheel chair and paramedics where called to help him back in his wheel chair. Anyways he is now belted in his wheel chair. So he cant slide out or fall out. To me looks like physical therpy should of been done and testing to see if he was strong enough to return home
Which he was not. So for my rating i had to give overall a low rating major health issues missed. This also was a first that he was discharged to home and not to friendship village for physical therpy. With the new weakness showing up and being told they couldnt believe how strong he was before the test. I feel they missed the ball.

My father was in critical care unit due to a spontaneous hematoma. While in Critical Care all of his nurses went above and beyond to take care of him, seeing if he needs anything checking his blood pressure (he was struggling with maintaining a decent BP after surgery), keeping up with his meds etc. however, there was one nurse in CCU, Tomas, who completely neglected my father while in CCU. Did not check his blood pressure or even bothered to check on him during his entire shift. When the night shift nurse came in and checked him she found his BP had spiked and they had to monitor him closely to bring it back down. We spoke to the charge nurse who was very understating and assured us the issue would be addressed. What otherwise would have been a very pleasant experience has been tainted by the lack of professionalism and compassion from the "nurse". What upsets me is if that was the care that was given to a conscious patient, can you imagine to an unconcious patient that cannot speak up? Hopefully this gets addressed and corrected.

Do anything possible but go here if you have a loved one in pain. My sister with terminal cancer was admitted here 5 days ago and passed this am. Several times she was in extensive pain, and while I could get the nurse / doctor to order pain meds, it would take the hospital 'pharmacy' hours to send them up to the room. This occurred even at 10:00 at night after numerous calls. Can you imagine the pain of someone dying and having to wait for these pharmacy issue? One nurse in particular, Judy on the second shift, was horrible. Didn't care, didn't follow-up, would sit with the meds in her hand and have conversations while my poor sis was waiting in agony. Judy that cares for room 244 in the west tower during the day and afternoon shifts - don't allow her to take care of anyone in need of attention. Plus the night staff nurses (11-7) are horrible, missed many things.

This hospital offers a "skip the wait" for the ER. Meaning you can set the time you want to come in, and you don't have to sit in a waiting room full of sick people. So I did. And I waited at home for my appt time, came in, to be told I had to get in line to see the Dr. Why even have a service if your not going to uphold you part if it.

I waited 4 1/2 hrs before being seen in ER. I came in at 4:00 pm and left at almost 10:00 pm. Then to top it all off. I never saw a doctor. The nurses were great but I would expect to having been seen by a doctor. However, a doctor did call me at home the next day to see how I was doing. Still don't know source of the pain. Basically, 6 wasted hours for nothing. Not even a prescription. It seems that if you don't come in by ambulance, you just sit and wait. With all the cubicles available, you would think they could take a patient who just walks in.

Excellent hospital. Efficient service. Real people.

Great experience made even better because the most beautiful Nurse works there.

Been sitting here for over 3 hours with a 4 year old boy throwing up and 5 people after us have gone in. Was told they don t go by you comes in first but how bad the person is. Son has thrown up three times after drinking water while we sit here. Great hospital this is.

Staff was generally friendly however somehow you do not have enough toilets. This led to a first bout of bowel issues. Same with the second.
Third is is while staff was away, seeming watching basketball. I was ringing for 10 minutes to clear a urinal. Still difficulty finding staff so had to use a portopoty (child's) splashing urine everywhere.

I have been here before twice. The first time was disappointing because they called me the day of my appointment to cancel because their MRI imaging machine was down for 3 days but they didn't bother to call the patients ahead of time to tell them the machine might not be ready and to reschedule. So I lost a day of work and pay for that because I had to take a day off for the missed appointment. The second time I had a upper EGD procedure done and the hospital charges a ridiculous amount of 9,041.00 to have a simple camera go down my throat into my stomach and esophagus for an inspection. The hospital charges 500.00 for a simple spray of medicine in my throat (which is outrageous) and 1,389.00 to collect 2 small tissue samples (this does not include another 900.00 the pathology lab is charging to inspect the samples). The breakdown of the bill is as follows... Pharmacy Services 506.00, Laboratory Services, 1,389.00, Operating Room Services 1,520.00, and Outpatient Services 5,625.00, totaling to 9.041.00. This bill seems outrageous to me for a 20 minute procedure. I asked ahead of time before the procedure and the hospital says they are not able to release what the pricing is because it may vary. There should really be some healthcare law about this where hospitals need to report a price range because hospitals are basically charging whatever they want and not giving a fair pricing structure to patients.

I took my dad to the er this morning and I'm extremely disappointed with the level of care since Amita took over. It's like they don't care about the patients anymore. The doctor came in to see him at 2:05 and said that they are sending him home and now it's 3:00 and we're still waiting for them to send him home. While waiting I had to sit here and listen to all the unprofessional comments by one of the staff members talking about one of the other patients. I wouldn't even give them 1 star.

WHAT A HORRENDOUS EXCUSE FOR A HOSPITAL.
I would not come back here if my life was on the line. The place is a joke. The status is so unfriendly n on organized they have no idea which tests you need or have taken already. they don't seem to care about you one bit. And pray you don't have to stay overnight. I've been too many hospitals in this is by far the 2nd worst one next to glen oaks in Glendale heights

Thank you all for working during these difficult times.
Special thank you to the nurses. The job is hard and it sounds like it has been hard on you guys. It is the nurses that got me through the hard times and I didnt thank you enough. All of of you. There were many nurses in many different departments. Thank you for your service.

I was hospitalized here for 1 week and was very well taken care of. My PCP Dr. Sandra Valino Doyle is the best.

The front desk staff at the ER have no customer service skills what's so ever. The lady at the front desk was very condescending, not very understanding, and unsympathetic to everyone who would approach her. She was very unprofessional and was even taking selfies with her cell phone. I will definitely be writing a letter of complain about my experience with this place. If you are looking for a hospital to go to, Lutheran in Park Ridge is by far the best hospital I've ever been to.

This is the most horrible place, Do yourself a favor admit to a different hospital. Communication is not the strongest thing there. When I called ICU, about my father the head of the nurse was singing on the phone. They change the surgen and didnt inform the family. Absolutely horrible place.

Since often it seems reviews are written in anger at a real, or even at some imagined slight; this time, I wanted to share my family's positive ER experience, in hopes it might also be helpful to someone else:
We ended up in the ER with my Mom after her family doc seemed to have little idea what to do for her, or what was wrong. We found the Medical Provider (Physician Assistant - PA) at Alexian Brother's ER who took care of my Mother during this unexpected serious illness, to be not just quick & professional, but also more caring & compassionate than we ever expected, especially considering how busy the ER was, with more ppl just pouring in the doors constantly. Thanks to Alexian Brother's great ER Staff, a lot of hard work, intuitive thinking, and smart testing/treatment by that wonderful PA (despite some crazy-overworked circumstances), my mother recovered quickly, and is back to her usual feisty healthy self. So, if due to serious illness or injury, you ever find yourself in need, I highly recommend Alexian Brother's ER & Hospital.

No sense of Emergency in the ER. If my situation were life threatening I would of Died. I Waited 5-6 hours to see a Doctor after being involved in a nasty car accident. Would of left but was in too much pain. After waiting they told me they called me when they did not and took me off the list. Then apparently charged me twice for triage because of the mistakes... Also, I was appalled when I seen a gentleman come in bleeding profusely from his head and the receptionist made him wait in line to get triage and vitals. When he clearly needed immediate attention. This place is a joke.

Horrible hospital. I had surgery here at alexian brothers elk Grove village. No good aftercare. I aspirated and ended up with pneumonia in my left lung after major abdominal surgeries. No pain meds ordered. Nothing to do in room except hooked up to blood pressure monitor, laying flat and aspirating fluids while no pain med available most of first day because nobody could reach doctor, nobody was sure what type of surgery, ( two major abdominal performed by two doctors resident in the hospital), yet no properly transcribed patient chart?. After getting the dizziness, pain and nausea under some control by next morning ( midnight), all nurses coming in had no idea what surgery I had, who primary doctor was, no transcription from doctors, calling for hours no response from doctors, not clear what's going on here. One checked my dressings and put old dressing on top of my food tray with fresh lunch. Another dropped dressing gauze and went to pick and put on top of outer layer under my abdominal wrap, after listening for abdominal sounds. I refused, because I don't want any further infections. They aren't sure to change dressings or not since waiting for doctors orders. Today is Saturday, and I came in Wednesday. The nurses don't have clear information from shift to shift. Nobody knows if I was a patient or came in originally for outpatient admission. One was surprised on seeing my abdominal binder. She thought I only had gallbladder surgery. But I had two entirely different surgeries. I must get out of here today to a new hospital. Horrible place!

I love this hospital. I had my daughter here, and whenever I have to go to the hospital this is where I go. Everyone's so nice, and they always take care of me in a timely manner.

When you offer the option of leaving a callback number instead of waiting for a representative for 20+ minutes it would be nice if the receptionist actually called instead of skipping ringing and going straight to voicemail. My phone was in my hand.

Your ratings are accurate of the mediocre and lazy service provided.

Just starting going to this hospital and I was very skeptical being pretty much transferred over to there..and this hospital being a ways from where I live with no transportation I was worried and stressed to say the least but soon after going there between my doctor and nurse they started putting my worries at ease with resources that help so I m grateful for that..and diagnosis couldn t wait so I went on gave them a try and so far I m pretty happy with what I ve seen and experienced..but I have a ways to go and hoping it keeps up.

My coworker suffered a stroke about 2008 or so. Luckily we were working in Elk Grove and he ended up here. They cut a hole in his skull to relieve the pressure. He was a difficult patient in that he was the very definition of a heathen but they treated him as though he was the best of God's children. He cussed and swore the whole time he was there and they had to deal with his redneck family. The staff at this hospital are the best and I am convinced that there are few places if any in the United States where he would have received more competent care. My friend is alive today solely because of the care he received at Alexian.

My wife she made an appointment for ultrasound to do in Addison location 3 pm. We went there and they said your appointment is at main hospital. The scheduling department is messed up the location!! we were late to our appointment in main hospital and they took as 1 hour later . We drove longer and spent more time for their MISTAKE!!!!! Nobody calls you or email you to confirm your appointment too.No professionalism!!

The absolute worst that I have ever been treated at any ER ever. The nurses are extremely rude, unethical, discourteous, inconsiderate, insensitive, and just mean. I have a prediabetic condition which causes hypoglycemia which I can only manage with diet because no doctor cares enough to figure out why this keeps happening to me and people don't actually research the condition. They assumed I was faking or exaggerating and kept trying to get me to tell them my whole medical history when I could barely sit up let alone talk. I hate my condition and I hate that medical staff don't know anything about it.

my experience at Alexian Brothes Medical Center on 03/21/2014 confirms other reviews
that,it is all about money and not patient care.I have a deducible of 700.00 $ for me and my husband , which they asked me to pay up front.even if it is their regulation to collect the deductible from the patient,it should have been 350.00 $.And also i don't have a lot of nice thing to say about the staff

Worst hospital to go to nurses and doctors dont care about you nurse watched me struggle to move my wheel chair around didnt bother to help waited 5hrs for nothing suffering in pain in the emergency room and got an additude from a nurse there suppost to help us not mistreated us

Dr Bruce Lewis has crooked fingers. Practically killed my grandmother. His vacation was more important than his patient whose heart he punctured in a rush to catch his flight.

The nurses and doctors here are great. They make sure to call and follow-up after appointments or for reminders. I came for an annual physical and will return next year. A little disorganized between departments, I had to return another day for a test that one of the phlebotomists forgot to administer.

Stay away if you can. Hospital relies on contractors to do the medical work - Alliance Pathology Consultants is one of the worst there. The hospital is the building and not much else. You will get an avalanche of bills from every imaginable direction and websites to pay it. If you have any questions then you are out of luck.

The worst hospital ever worst stuff don t go to this hospital got 8:30 appointment for MRI i didn t get in till 10:30 most of there equipment don t even work

Quick compassionate care in ER, mother admitted for emergency surgery, when I asked about the surgeons reputation "awe inspiring", he lived up to it, post op care great. Even food services deserve 5 stars.I thank God first, then Alexian Bros.

It is a very good hospital with some of the best and most current treatments available in the area. It also has great and helpful staff.

Very good teacher for drivers assessment program nice facility and clean.

Don t understand why this hospital has a low rate. The staff is great and kind even with all this COVID-19. Hospital is clean, friendly and they do take care of you here, unlike other hospitals near the area.

This was absolutely the BEST and FASTEST E.R. trip we have ever had. All the personnel were very friendly and helpful, our wait was minimal and the doctor was very thorough and attentive. The doctor's and nurse's bedside manner were top notch. Hopefully, we will never have another emergency, but if we do, we will definitely go here!

Went here last night, and the staff was excellent! Just came from Lutheran and thank God I decided to come here instead. The service in Lutheran is horrible and always had good experience at Alexian. I live 5minutes from Lutheran and 25mins. From Alexian. Will make that decision any day.

Horrible ER service! I was brought down to the ER from my doctors office by wheelchair and holding a barf bag. Once arriving I was told to go talk to the nurses...so I go over and ask what the wait time is and they tell me 5-6 hours. I then ask if I can put my name on a list and come back....I was told no and to call my doctor back too see if he can give me more anti nausea meds. REALLY! There wasn't even a seat available. Alexian use to be a great hospital up until AMITA took over.....they have ZERO compassion for people!

Hospitals can be a scary place. So many unknowns can be overwhelming. Unless, you are at Alexian Brothers Medical Center. I had the best hospital experience!! Misty, Arlene were my pre-op Gals who were reassuring and kind. My post-op was a relaxing time with Tina and Nikki...checking on me every 15 minutes with re-assuring words. My incredible surgery team lead by the wonderful Dr. Mark Metzl. Erin and Rick were supportive as I was getting settled. Sweet Jen who chatted with me about hair color and kids when I was nervous. The lovely Teresa, and Amy who dried anxious tears, put wash clothes on my forehead and were just the gentlest and kind ladies. The hospital stay was peaceful, I'm thankful to you all. Praising God, that I'm fully recovered and enjoying all my blessings. Much Love to this incredible group of people.

Friendly staff, free valet parking 8AM to 4:30 PM. ALL service facility. Diagnostics, lab, emergency, surgical, maternity. Cafeteria with Deli section. Hot and cold options. New wing has private rooms and up to date technology for patient use.

I have been to this hospital four times in one year and this last visit was horrible!!! The admitting nurse and admitting staff were wonderful as usual. I waited in the lobby for TWO hours with abdominal pain, when finally a male nurse named Vince came and told me I was going in the ER hallway until the first room is available. The ER doctor was wonderful check my abdominal pain ordered a CT and pain medicine. I waited for half hour for my pain medicine then asked Vince which by the way he was to busy on the phone, he finally gave it to me and was totally unprofessional, as he WALKED me to the CT and during which my daughter who is eight months pregnant, was sitting on a chair in the hallway watching one room become available only to be giving away. I WALKED back and sat in the hallway when my daughter informed me of just what happen during which another room became available, so I asked Vince is that my room? and he said he would check. Well, they gave that room away too and Vince said I'd probably be on my way out soon so i'd be okay in the hallway. Well, he was wrong, I had gallbladder stones and was ordered to have an ultrasound. I was admitted, stayed overnight and I ended up with a gallbladder removal and a cyst had burst in my ovary. I was so upset to have been treated with no respect and no privacy I was so mad and refuse that Vince be my nurse for the rest of the short time I was in the ER ROOM. I cried and upset my daughter , I also advised him my insurance was going to hear about this since I'm sure you charged them for a room and not a bed in the hallway. Also, my daughter was all set to deliver at that hospital and will now be going elsewhere since she witness this awful treatment I received.

Every since Alexian Brother merged with Anita the overall place has declined. New computer systems with poor pre training. Schedule process is total messed up. The personal touch is GONE. It is too bad was the best in the area.

The worse ER ever... came in with a torn meniscus sudden twist (I have a left leg meniscus tear). I came in for a Drs appointment and when leaving the elevator to go home, I twisted my left leg rather severely that resulted in a gradually pain increased. Next thing I know was becoming unable to walk. The E.R. Dr. and nurses took for ever. The pain in my left knee kept on going on. They gave me one tablet of med and when I asked the male nurse in charge it didn t wanted to tell me what it was. I waited a couple of hours for relief. I pressed the nurse bottom several times cried, screamed due to the pain not going away. No one came for nearly an hour I pressed the nurse bottom and I could hear them chitchatting and laughing and not even one came to at least check on me. The X-rays... The physician or maybe an intern? Hum .. order X-rays and it was one of the worse moments of my whole bad experience with the E.R. Department at this hospital. The X-ray tech was rude and didn t have a care if I was in pain to (move my leg or not). She was never gentle this tech was as rude as they can come. Then came the E.R. Physician or Intern . Told me he could do nothing, not even give me a pain injection . He told me to follow up with my ortho Med and current medication. Like I didn t know that already. That they weren t allowed to give anything stronger for pain than hydrocodone not even another stronger pain injection. . I found out by the last male nurse I spoke to that it was Hydrocodone? Was it really? Or a placebo cause it didn t make a dent to decrease my pain. Then they gave me a long leg brace and a cane. Had to gather all my strength to be able to dress myself back up, a male nurse was nice enough to take me to my car on a wheelchair. Then he left... leaving me alone struggling with trying to get my injured leg with the immobilizing brace into my car... Bad, bad, bad! I will not recommend this place to no one. Every one is rude to the patients. I am in Healthcare as well an have never been rude not provided; emphaty, dignity and respect to any of my patients. When it s all the way around and you have worked nearly over 20 years in the Healthcare field you notice this sort of things. You call them the Don ts! Had to give one star which this E.R. Department didn t even deserve not even made an effort to earned. This because, otherwise I couldn t have being able to leave this review. If I was allowed I woulda left none! NONE!!

Have honestly never been here but I called to ask a medical question and a nurse, (Lashanda? Can t remember) took the time out of her schedule to help me. I had to leave a review because of how kind and helpful she was. Definitely made for the medical field

I delivered a baby there 5 days ago never deliver the baby here before choosing the provider there think of consequences. Midwifery group is excellent so was labor and delivery staff but postpartum My goddness was worst experience of all. My husband had to run to store and my newborn was crying i called nurse and requested her to give my daughter to me she was hungry and i wanted feed her i explaned her I m alone plz help me they never came. Than i went to take shower and again requested if housekeeper can clean my bed it s been 2 days and the blanket is soiled she said I m sorry we don t change or clean the ber unless it s really soiled laundry costs us $100 that s y we don t change sheets or clean bathroom meaning no room services available. I delivered my son in 2012 at swedish hospital very good maintenance and care for mother and baby but here they don t help u in anything not even respond to calls i would never suggest anyone that hospital for delivery.

I am having LASER optic treatment here, my Surgeon is one of the best in the field. (The surgery itself is at another facility, having the same parent organization.) I feel completely confident in this Clinic

It's 6.30 December 12th, me and my wife are 2nd day with our newly born here. Hospital and all services are fine but freaking ordering food its like trying to get something done by stereotypical overpaid over and protected government vorker. Fake valley accent and ghetto attitude thors providing ANY value or positive experience is class for itself. I'm just amazed. Thats why I'm writing that.

I have been there a couple of times... got treated at the ER and the nurse shoved the pain med! Not into an IV but derectly in my vein! I couldn't breathe for a minute. I was literally choking infront of her and she just said relax and breathe. The room was sooo dirty just like the whole hospital. The nurses are stuck up and act like if you have apsolutely no value. Their housekeeping department is rude ( the managers) a lady would always come and clean my baby's room and once I heard the manager tell her "you dont have to clean the room, it just has to LOOK clean" also after my son was discharged I bought some flowers for the only housekeeping manager that was nice to me and once I got to the door I was dismissed my another manager with a hand gesture that I did not appreciate. The hospital has great services it's just most of the staff that sucks.

This place is a mess. They had me take a covid test which wasn't the reason I went in. Spent 2 weeks out of work to find out they never submitted it and they never informed me they didn't submit it. Now they're trying to charge me with a level 5 visit. You're better off going to a more organized hospital.