Horrible place. Horrible staff. This place is a joke and the staff has no clue about anything. Please find another place to go if seeking mental health services. Not worth your time or money because you won t get better. Probably will get worse with their care. Parents go not take you children here if you care about them.
Was taking medication for a couple of years and refilling the Rx monthly with no issue. Suddenly, after trying to refill that Rx, I'm told I need doctor's permission for a refill. No big deal. I wait for 24 hours without hearing anything, so I've already missed a dose. The next day, I call Amita and leave a voicemail explaining that I am in desperate need of this medication and that I am completely out. To my surprise, I get a return call a few hours later telling me that my doctor has left the practice! I had no idea, and if I hadn't called about needing more of this medication, I still wouldn't know. What's more, the next available appointment with a different doctor wasn't for another 10 days. The withdrawal effects from this medication take 2-3 days before they are unbearable. Finally, I get them to agree to "try" to approve an emergency Rx so that I can get enough of the medication to tide me over until then. Fortunately, after only 2 missed doses, I'm told that my Rx is ready. Turns out that Amita sent the Rx to the Walgreens near my previous address after I SPECIFICALLY made sure to tell them otherwise.
EXTREMELY frustrated with their complete lack of communication and regard for my well-being, and their carelessness in not even being able to send a Rx to the correct pharmacy after being told specifically which one to send it to. I have not had experience with other behavioral health practices, but this is definitely not one I would recommend. This is a fairly high dose of medication that I have been taking every day for years, and suddenly going 2/3 days without it was incredibly unpleasant.
Billing nightmare. Office manager does not return calls. Their extremely dated phone system cannot text reminders (like most doctor offices can), only calls during work hours. The billing woman gets defensive and is unprofessional with you unless you agree with her. You can't question your statement at all, there are no errors according to their billing department. I felt like there was no compromise at all and just paid the statement so this hell could end. I no longer go here because ABBHH makes it pretty clear that the are a for profit business first and foremost. The phone system is absolutely horrible there. Like I said, dated system. extremely long menu options, and in the end you are required to leave a voicemail. Sometimes they call back, sometimes they don't. As for the office manager, don't even waste your time since they never return calls or faxes. The doctors and therapist there are good, but the office side is the reason I left. I will never go back since the place I go to now DOES send me text reminders, and does not argue with me when I make suggestions. Save yourself the headache and money and deal with Advocate Sherman.
At Amita Health, I have found my result with therapist Nina Maturo "LCSW" to be very negative. A therapist is supposed to be there to comfort me, make me more positive, feeling better, think outside the box to work on things to do and anticipate problems. I thought she was better. But I guess you cannot have faith in people who you thought were good people, which depresses me.
In my last session with her, she was adamant that she would not be in the office the next week. That next week I call her office assistant, Tammy. She says she's meeting with patients all day. I go to the office to see what was up and why she had said she would be out of office. I had waited and all of her corrupt assistants played dumb and knew who I was, calling for some bum, old rent a cop to check if I was still there before she came out. If I am just waiting there and everything's normal? Why did she take so long to come out for her next patient and have a rent a cop check the area to see if I was there? That's a violation of confidentiality.
When I talked to Nina to ask her why she would lie to me that she would be out of the office this week, and all she could say was she called to change my appointment last week to two week from then. No kidding.
She stilled failed to tell me why she said she would be out of the office THIS week, flat out lying to me repeatedly. Nina acted as if she had NOT told me she would be out of the office this week during our last session last week, for us to unusually set up an appointment two weeks from our last. Why couldn't she simply tell me why she said she would be out of office this week? -- For us to have not of normally scheduled an appointment the following week from our last?
Because she's a liar! And a fraud. And obviously a fake therapist to have to resort that low to a level, working for a sham company that rips patients off and does not actually care about people. But I thought you cared about people? Nope. :( I am now dealing with very serious issue of depression and they do not want to help.
That to me, no matter the circumstances, is by definition a BAD, evil, CORRUPT person. SCUM. She meant a lot to me and to have felt like I didn't even matter to her was the worse. I feel bad that she ended up proving she is this bad of a person which is worse than you might think.
Lying sets the wrong standard and she was supposed to set the example. It makes me not have faith in people to do the right thing. I'll miss who I thought I was talking to, to make me feel better. I'm sorry she did not want to be a part of getting me out of this situation to truly make a positive difference in the world..
This practice disgusts me. Leaving patients without medication, never sending the medicines, never answer any of their phones. You d think a medical office would care in the slightest. Nope. There are people who need their medication and are messed up without it, they allow you to skip it for days without a call back. This place is terrible go anywhere else.
Horrible office staff. Never answer phones, always sent to voice mail and they dont respond for days! Every office staff has an attitude when on the phone with them. My doctor is great but everything else about this place is the worst! Do not recommended this place to anyone trying to handle their mental health.
If I could give this place 0 stars I would. The therapist are horrible. The doctors are all confused and probably need help themselves. Billing nightmare. Make sure to check you statements because they will bill you for anything and everything they can. My personal advise would be to find a private practice because this place is ran by a bunch of pocket stuffers. No one ever calls back and when they do they have no clue and are just covering for their doctors and hospitals mistakes. Just stay away and find a private practice because this group practice is just churning patients.
I dont even know where to start. They violated Hippa and shared my private information with my family and then on top of that when I called to let them know some serious side effects I was having from ECT they gave me a run around of who to call and then went ahead to schedule me for further treatment without addressing my side effects...really...I would not recommend this practice or hospital. They staff really needs to be trained better and the administration really needs to look at who they hire.
