The Alexander Company is an excellent firm who revitalizes historical buildings not only in Wisconsin but across the country. This is an excellent way to improve communities by restoring important landmarks. I work for a general contracting firm who has been fortunate to provide construction services to Alexander. Their focus with historical buildings make them an ideal client to work for due to their knowledge and project experience.
Very amazing company to work for. They care about their employees, the community and their residents. I was proud to work there. Joe Alexander and his staff are great people who really care.
After I sent a long email to the corporate email, I get an EMOJI as a response. So unprofessional. This is the type of people you will deal with when working with this company. And they don't care about the people in the buildings that they own. They will let their renters deal with inadequate, unreliable management because all they care about is making money.
This apartment company had my car towed illegally while I was DELIVERING GROCERIES TO A QUARANTINED FRIEND due do COVID-19, and then refused to provide any sort of help getting the car back. I was parked legally for a total of 30 minutes. My friend has WRITTEN PROOF from the landlord saying guests can park there, and the landlord still refused to do anything. This cost me over 300 dollars and caused me to miss work. They have illegally towed her car as well (FOR NO REASON WHEN SHE HAD A PERMIT DISPLAYED AND WAS PARKED CORRECTLY), and SHE LIVES THERE.
Anyone thinking of renting from Alexander Company should exhaust other options first. Horrible experience after horrible experience at Artisan Village apartments. Plowed my car in then tried to charge me a fee for it, no guest parking and yes they will tow your guests immediately, constant public threats to the entire complex that we will be charged fees that were not disclosed in the lease, constant inspections with no real direction on why they are being done, not enforcing non-smoking components of the lease, maintenance work started but never finished, not responsive to emails, rude immediately upon answering their phone, maintenance entering multiple apartments without giving proper notice, incorrectly calculating deposits and then blaming you for their error. This list goes on and on. If I listed everything we'd be here for days. Oh and I am only 6 months into my lease! Can't wait to see what fresh hell awaits me after they see this review but it had to be said. Only thing going for them is that the apartments look nice.
In addition to all of this, we had an issue with our fire alarms that they did not address quickly, however the bigger issue comes from how they handled it in the moment. When we had alarms going off their "emergency line" refused the fire dept access to confirm that it was just a faulty alarm and we weren't actually in danger. I'm not at all confident in this company's ability to keep their tenants safe.
Staff was unfriendly and unwilling to work with us from the very beginning, we applied for an income restricted apartment, made an in person appointment in an attempt to try to speed up the process to get everything we needed to show in order to verify income and make it easier for everyone. The application process was over a month long, and we would have to wait days for an email response about simple things. I did everything in my power to ensure we would be able to finish the application and be approved. After over a month, I was told we were denied because of a mistake on the application. I am still unsure whether we should have been denied or not. Was given very little explanation or transparency throughout the entire process. I was notified of the denial a week before what was supposed to be the move in date. I am still without a place to live. Wrote a letter for reconsideration, the staff s response felt abrupt and disrespectful.
