3 years ago
Was in the market for a new bike last year and whi...
Was in the market for a new bike last year and while we did not end up purchasing from Alex' as we went with a brand they didn't carry, they were incredibly knowledgable, attentive and professional (even when I told them I purchased from another shop). Love the bike, did not like the service I received from the other shop. I recently needed a vintage tandem bike serviced and again used another local shop for this service. I paid a lot for the work but emerged with non-working brakes and an unattached fender. Once I got it home and realized these things were not fixed, I took the bike back to the other shop and was told these things were unfixable. (Actually was also told that the rims were too clean on the bike now and once they got dirty, the brakes would work). Finally took the bike to Alex's. In two minutes, they assessed what was wrong and they immediately set to fixing what the other shop did not. They repaired the brakes, attached the fender, fixed the front and rear pedals as they weren't synchronized AND they ordered a kickstand that is appropriate for the size of the bike. They did this all while I waited, charged me a fraction of what I was charged at the other shop, and then three of their employees happily put the bike into my vehicle. I'm not saying that none of the other local shops are good. What I am saying is that my experiences with Alex' has been nothing short of fantastic every time. This shop is wonderful and I would not hesitate to recommend them.