Al Areen is a great get away for couples and the f...
Al Areen is a great get away for couples and the family. The villa is beautiful and seren.
Maintenance has improved tremendously from the last time we visited (5 years ago). Walking around the villas is really nice, with all the fountais and greenery.
We had reservations for a barbeque in the villa, and for some reason they forgot about our reservation. After calling them and realizing they had forgotten about our reservation, we went to the restaurant nearby. When the food & beverages manager, Arpan Bhattacherjee, realized the mistake, he came to us in person at the restaurant to apologize. I was pleased that he did not give nonsense excuses for their mistake. On the contrary, he extended our stay an extra 4 hours, reschedule our barbeque for lunch, added lobster to the menu, came in person to overlook the barbeque, and gave us more than 75% discount on the original price of the barbeque (without the lobsters). I am very happy with how he dealt with the situation.
Overall, the staff was really nice and accommodating. They were friendly and asked us if anything can be done to make the stay better.
A few things could be improved. For example,They have a kids club with a schedule posted can be adhered to. Also, in the colder months, the swimming pool could be heated in advance.
Other than that, I would definitely recommend for a relaxing break from your routine.