Airtel, Srilanka Reviews

Cheat data package provider.extra 1GB free for 769 package and cut it down for unlimited free services. Is that your free 1GB bloody airtel?

Terrible place, as for the customer care you can expect some thug style officers.

Worthless company with poor network
Shame on you...
Lie river runs into your staff blood

first total incoming call free network in sri lanka, thanks airtel

Do not recommend.

Poor connection.
Bad customer service.
Worst service ever.

Bad service. It is never a service for anyone. The service is not provided properly. False money is just a waste.

Worst telecommunication service provider in Sri Lanka. The worst customer service.

Recently did a reload of a significantly large amount through my bank. Never received the reload.

When the bank inquired about it they always tell the bank that they had sent the reload successfully to the customer

But When I call and inquire, they say there are no such transactions in their database.
Later they started avoiding calls to support and their chat support is useless

Fraud.

Absolutely shameful and inefficient customer service!!! What a money scam they carry on! And all the false information provided by the customer service. I was assured my connection was instantly disconnected after settling all the due amounts, but they have actually taken over one month to process my request of service disconnection. Airtel expects me to pay a monthly bill for the time their poor service took!! After i phoned and informed about the situation and stated im not willing to pay for a service period i didn't use, i received a mail two days later claiming to sue me! What a joke airtel sri lanka! Do not recommend this service at all to anyone

After the recent issue i faced i am not satisfied.i am not satisfied not because of the service but what they did to my money i reloaded. I never asked my money as a bonus balance and they refuse to transfer to main account balance. should be ashamed what they are doing this COVID-19. Cheating money out of people.

Worst service provider ever with the worst customer service.

Very bad Customer Care service
I would give 0 Star
Same time I have Dialog Sim,
Dialog Customer care is genuine and Best...
I can recommend Dialog Network everything even for Customer and Response......

South Asia's One of the Largest Mobile Service Provider.

Bharati airtel lanka is provide the excellent service to us.They introduced many packages to our needs and commensurable for budget.C300 package-400minutes free for any network.C600-1200 minutes free to any network.Also we can choose add on plans such as 2,4,5,10,15 Gb plans with no time band.Providing the fast internet facility(Smart Cache Tech).

Bharti Airtel Lanka

Bharti Airtel Lanka a subsidiary of Bhari Airtel, commenced commercial operations in the country in January 2009. With an expanded footprint and a growing suite of seamless voice and data services facilitated by an upgraded network, the Company has transformed Sri Lanka s telecom landscape by introducing best practices acquired from its global parent company.

With an investment of over $350 million in its Sri Lanka operations, and being the latest and fifth entrant to Sri Lanka s telecom landscape, its impact in the market included the introduction of several innovative services, such as the lowest rates for voice services, per second billing, the lowest IDD rates, the lowest international voice and data roaming rates. With over 45,000 touched points established across the island, the company s subscriber base has grown tremendously to 1.8million, located across all regions in the country.

The Airtel Lanka offering of technology innovation and service excellence has seen rapid adoption rates among Sri Lankan mobile subscribers especially among the youth. Airtel has 2G and 3G network presence in all inhabitant areas of the island, while been recognized as the fastest 3G network in Sri Lanka. Its suite of digital mobile services, data services, mobile commerce based services and devices; the company is well on its way to achieving its vision of becoming the network of choice of Sri Lankans.

This is Airtel Data Center and not Customer Service Center. High security area, you can't enter this premises without a ticket. You won't find any Airtel employees here, all workers are from other vendors like Huawei.

Don't use postpaid Airtel connections.
They have the worse Legal Department. The woman in that department don't know how to listen to customers. While we are confirming we don't have bills to pay, she shouted as a ***. She should have a mind set that thinks people cannot pay at-least 500 RS bills. (I cant imagine where from she)They are sending mails to people even no bills. When we call customer support, they don't have records even. Although you settle bills in timely manner, you should expect letters with red colored titles saying "Awasan sihikandaweemayi".
It s a shame. Please don't use Airtel. Specially don't use postpaid Airtel connections.
(I lost my sim once, therefore I paid for it and closed the connection. now after a 1 or 2 years they are sending these mail to our address. I even don't remember that number now. )

To reply given by airtel below:
Had nice conversations 2 times today. And had to call to somewhere else too. Airtel agents asked me to call another company for more details. I did it too. I called and confirmed 0 rs bill, from your company itself when i recieved that letter in first time.
This is the second time. That letter doesnt have any information except only an amount. atlest it doesnt have reply back mail or my old numbers. Just mentioned client of M.Jayasinha, atorny at law is going to get all my properties and welth due to 500rs. bill. Cannot get my old numbers from your legal department, since the woman in that department dont know how to answer the calls. I m not going to send more information. You also can call your legal department and check how she s answering to clients.

Very poor service. Cheating and worst brand in Sri Lanka #Airtel. They having 99 pack and they promoting for 99/- talk time. When we dialled a number for 1755 ( Lanka Bell ) hotline number they have charged from the main account. When we ask the reason they said it's a code number so it will charge from the main account. You'll didn't mention it on anywhere. Don't do these kind of cheap things.

Don t buy work-home weekly package. It s not worth. Also can t use hotspot for zoom and team.

They made me stand outside!!!! What kind of a customer service is that