The cleanest part of this hotel was the lobby The room was cute, but it definitely looked like the cleaning job was completely rushed. There were shoe prints on the dirty bathroom floor...the box spring covers were filthy...the headboard was filthy...and ONE OF THE WASHCLOTHS WERE BROWN WITH CRUD Ne-ver a-gain!
If I could give this property three and a half stars, that would be the most appropriate rating in my opinion. I could have given four stars because of the physical quality of the establishment. However, the woman at the front desk who checked us in, and was not wearing a name tag, was not cordial or welcoming at all. She didn t say May I help you? or give any other greeting. I walked up to the counter and paused for a moment to see if she would greet me, and when I saw that she wasn't going to, I said I have a reservation. Name? she asked. I told her my name and she did something on the computer and said, ID? I handed her my driver license, she photocopied it, gave it back, and handed me the key cards with the room number written on the envelope, saying Fourth floor. She's probably the general manager or the franchise owner.
The room was clean and comfortable. Breakfast was satisfactory. It wasn't easy a place to eat dinner, but we made out all right. The hotel is only a couple of blocks from the subway and a few bus lines, as well as the Jamaica station for the JFK AirTrain. I don't know if I'd want to walk around the area alone late at night though, and I grew up in a pretty rough neighborhood!
This place sucked they had the worst customer service ever in my life I would never ever ever ever recommend this hotel to anybody....
Dirty!!! Very poor service very thing is broken except 1 light in the room smell bad ! the closest is broken the hair dryer broken the light is broken the carpet smell like s*** the bad room not clean
The room was not tidy at all. The floor sticked to the bottom of our shoes when we walked. The light fixture covers were dirty so were the tables. Ever heard of sanitizing wipes? No where to work the A/C because the panel was sealed by wallpaper?! Garbage from previous guest still laying around. Curtains looked like they needed a deep cleaning. Literally kept to the bed the whole time. Also some air freshener would help too. Since this is so close to the airlines. I would assume it would be cleaner. Some people would just prefer to have a place before or after their flight. Not a disease ridden room. And if you can afford soap after the hotel you can afford to clean too.
It's dangerous here, a smell of marijuana. The hotel room is still very dirty
The room smelled horrible the entire stay, the hardwood floor hadn t been swept, and there were dirty socks in the middle of the floor as I walked in. The tv was frozen and the manager had an attitude when I asked for another room, and didn t like that I asked him to wear a mask in order to service the tv. Our room was labeled with a city view , by city that meant 25 ft from a the Queen train station. Save yourself the trouble and headache..
The rooms were really disgusting sheet were really dirty the whole place was really filthy
They refused to give a receipt
Got to the place they did found me on the system
Then their credit card machine was not work so they were only exempting cash
When they give us the room they were filthy so they give us another rooms but still filthy even worse
The beds look good when you enter the room but when you lift up the sheets there s were you find that the mattress look like they have been pick them up from the side of the street
Below average. Weed smell is every where.floor is so sticky. Bed sheets were not clean.
If I could post this with 0 stars, I would have.
We were booked this hotel by an airline, after we missed a connecting flight, due to earlier delays. I contacted that airline to ensure they never book this hotel for a customer in the future, as it was a truly alarming experience that caused us to pack up and leave in the middle of the night.
To summarize the experience:
--- We could find no staff working at the hotel in the first 20 minutes after we arrived and therefore could not check in. There was no note indicating staff would be returning soon, no bell to ring, and no one answering the phone when we called.
--- The hotel room was not at all clean, with the curtains spotted with stains, sticky residue on many of the fixtures, toothpaste splatters on the faucet and mirror, and dried nail polish on the bathroom counter top and in the tub. The sheets seemed clean, and we were so exhausted by that time (40 hours of traveling with almost no sleep), we decided to sleep and touch absolutely nothing else.
--- While we were sleeping, someone attempted to enter our room around 2:00 am and were only stopped by the latch on the door. It is clear they were able to open the door, as light entered the room, despite it being dead bolted.
--- After that, we packed up and went downstairs to check out. Again, there was no staff person there. We tried calling again - no answer - and walked around, knocking on all doors that indicated they were for the public or staff - bathrooms, mechanical rooms, janitorial closets, etc.. We waited/looked for someone for 30 minutes before I called the non-emergency police department number to determine what to do, since I needed my $100 refund and no one seemed to be working.
--- While I was on the phone, several people came into the hotel and went immediately up the elevator. We noticed the card scanning device on the door was broken and the elevator did not require a key card. With no staff person at the desk, there was truly no security for the building.
--- My sister ran to the hotel next door to ask if they knew any contact information for the hotel we were at. The person next door called the manager, who soon showed to check us out. He was the person who was missing before when we checked in. When we told him we came down to check out 50 minutes prior, he did not acknowledge an issue or apologize.
--- While refunding my money, he made a copy of my credit card. When I asked him what it was for, he said, "Don't worry about it." When I pressed him on the issue, he told me it was company policy, but could not articulate the policy, After the waiting/searching and back and forth during check out, we ended up finally leaving the building at 4:00 am.
I have stayed at hotels and hostels all over the world and have never had an experience like this. I do not recommend staying here...ever.
