Affordable Car Hire Review

This company is a con.







I called Affordable and explained this and the lady was very patronising, she stated that the payment I made was for the hire but excluded the one way fee (which actually turned out to be more than the hire itself), she said she was unsure how I hadn t read that on the voucher... She said this was stated on a voucher, a voucher received AFTER I had made the payment for the hire to them initially! She had no empathy and really didn t care at all.



Based on my brief experience with your customer service it seems unlikely, but should anyone from Affordable want to contact me about this my reservation number is ACH-2-274592-49.

Simply don't use them. I used them and regret it, i ordered car hire for the week and as i was late to collect car they simply took the full amount from me and hired the car to someone else for the rest of the week!. So i was in another country with no car hire and they simply did nothing to assist, no other car, exempt take the money and run. Go direct and avoid the possibility of you paying for a service which they will not give you, but still take the full payment for.

We used our TESCO Club card points to hire a car in Italy (Naples).
Tesco s use Affordable Car Hire as a broker for car hire abroad.
Affordable Car Hire booking process was straight forward and easy.
We choose Firefly as the car rental company.



On the day of collection/pickup, we were told that our Credit card transaction was declined.
3 hours later after talking to the credit card people Visa and Mastercard as well as trying to understand the reason for the problem with FireFly we concluded that FireFly car rental use an unsafe practice/method of blocking the vehicle damage charge amount to your card. Basically, FireFly type in the info from your credit card onto the PC system, when they should be using a card machine.

So our only option we thought was to use a different car hire company that had a card reader. We spoke with Affordable Car Hire and they said that they could create a new booking, but we would lose the amount already paid. Errrr!!

We tried our luck and asked FireFly to use our debit card Hurray!! It worked. Although the contract clearly states that you have to have a Credit card.

The car we received was a Fiat 500 which we would not class as a mid range car with 5 doors.
We did finally set off with a larger car but the whole process took nearly four hours and 4 years of my life!

In summary: Make sure you have
A valid driving licences.
A valid passport.
A valid Credit card of which the credit card company knows that you are going abroad.
And most of all
Make sure your car hire company have a credit/Debit card reader!

Excellent Service, would definitely recommend and use again.

The best service I've received in a long time when hiring a car! Staff were knowledgeable and fully of enthusiasm at Affordable Car Hire and will certainly use again and again. Was a little nervous on using a lesser known rental company 'easirent' but pickup at the depo was quick and easy! Would recommend to friends and family for sure!

Avoid like the plague!! Worst car rental company out there

Avoid avoid avoid at all costs! They have shocking customer service, the company they are affiliated with provided a sub standard car and their insurances and policies regarding deposits are extotion!

Superb*******Had an issue with the rental desk, fantastic assistance provided by Affordable Car Hire. Solved quickly, efficiently and was on my way in no time. Already booked for next year and will continue to do so...

Go direct with the rental firms. These are double if not three times the price.

I mistakenly booked an unsuitable car online using Tesco clubcard vouchers and Affordable Car Hire were quick to answer the phone and really helpful in getting this sorted out, my vouchers reactivated and my booking changed.

absolutely to be avoided at all costs, turned up a bit late to be told my car had been hired to someone else although i had hired it for 2 days! they were so rude, went to Hertz who gave me a free upgrade as they didnt have the car i had asked for and so pleasant.... this company NEVER AGAIN!

Definitely recommend. A professional service from booking with the call centre to collecting the car. No issues and car was immaculate. Always take the supermax to cover excess. Will be booking again.

AWFUL tin pot scam artists!
Take your money and don't deliver. They then avoid responding to customer complaints. Absolutley with out doubt the worst company I have ever dealt with.

We have used this company[affordable car hire] at least once a year for the last seven years with no problems whatsoever and can recommend them highly.