Advantage bmw Reviews

I arrived at the BMW service department and I didn't have an appointment. I was greeted immediately by David. He was very friendly and helpful and took my car in for service right away. While my car was in service, David kept me updated with the progress on my vehicle via text message. My car was ready for pick up in less than 24 hours. When I arrived to pick up my car, my car was clean and looked as good as new! The entire process was smooth from start to finish. Highly recommend this location!

I've been coming here since I bought my car in 2014 and the service is impeccable! All the service advisors I've dealt with have been friendly, attentive and helpful. More recently my new service advisor Barry Thomas went far beyond my expectations. From the moment I checked in for my appointment he was very friendly and answered my questions. I was having the worst evening imaginable when I was picking up my car and he immediately knew that and did the best thing I could ever imagine to make my evening a little brighter.
There's still a little humanity in people. Definitely check him out the next time you take your car in.

I have rarely experienced such a wonderful retail buying experience! I spoke to an amazing individual there - Carlos who is knowledgeable, professional and honest!
Their discounted PARTS Website saved me a fortune and Carlos walked me through and guided me the entire way. Carlos - Thank you!

Can only speak to Sales as that has been my only experience thus far. But, it was amazing. Jazmine was super helpful and made the whole purchase process very quick. Was in and out with a new X1 in a couple hours after work. Financing was quick and easy too. Loved it, and will definitely continue coming to this location for service and any future purchases. Thanks guys :)

While the facility was nice and the people kind and respectful. Use caution. We purchased a 2013 Jaguar XF and a week later, engine light is on. Expected that they performed thorough inspections of the pre owned cars they sold. After all this is Advantage BMW. I expected a higher level. I was lead to believe Advantage thoroughly checks their preowned and put the best up for sale. The rest are just sent to auction.

We were planning to purchase a second vehicle from them in the coming weeks, but this disappointment has is second guessing that.

Update: the check engine code is for p0299. Turbo/supercharger. Unacceptable to buy a car from a reputable dealer and 10 days later be out thousands in repair.

Update 2: Advantage BMW is a class act. They made this situation right when they didn t have to. I will not hesitate to give them first shot anytime I am looking to buy a vehicle. New or used. Special shout out to Hector for helping me navigate the process.

Updating to 5 stars for the service after the sell. Thanks guys.

Boris our sales rep made the process of purchasing the vehicle we selected VERY easy and hassle free. He was very accommodating in working out the details with my husband (who was out of town for wok) via text messages. The finance department not only matched our credit union rates but were able to get us a slightly lower rate. Again the entire process was EASY.
Thank you Boris and Advantage BMW for making this car buying experience quite easy!

My tire blew out and Advantage BMW Midtown was helpful. They first ensured I was safe and replaced my tire promptly. I also required a rental during the time of repair and they made it happen even though currently there s a shortage of rental cars. Brandon provided great customer service from beginning to end!

Recently purchased a new X5 from Midtown, it has now had 3 electrical/system issues. Last incident was on Saturday after picking up my plates from dealer. This time however my entire screen in front of the steering wheel went blank. Talked to Garrett Burslon sales manager and he had me contact service manager Erik Sanchez, left email and messages for Erik, he never responded. Then reached out to BMS USA, took them multiple calls and emails to respond. Now here it is Thursday 7/15 and finally BMW assist is coming to pick up car to tow to dealer

Glad they were able to replace my tire and check my car the same day.

I took my BMW here and they treat me very well, not just a good car service but also a costumer service. Very professional and effective. I want to say thank you to Brandon Valdez for an amazing costumer service and also to Jese, the manager. They did all the possible to help me and I m very grateful. Thank you for an amazing costumer service and car treatment! Few places treat the costumers like that.