About Active intelligence pte ltd
Active Intelligence Pte Ltd: Revolutionizing Banking with Conversational AI
Active Intelligence Pte Ltd, also known as Active.Ai, is a Singapore-based fintech startup that has been making waves in the banking industry. With an innovation lab in Bengaluru, India, Active.Ai is at the forefront of using artificial intelligence (AI) to deliver conversational AI banking services. The company's mission is to help banks redefine their digital strategy for the future by bringing in automation and insightful customer engagement.
Active.Ai was founded in 2016 by Ravi Shankar and Parikshit Paspulati. Both founders have extensive experience working with leading financial institutions across Asia Pacific and Europe. They saw an opportunity to leverage AI technology to transform the way banks interact with their customers.
The company's flagship product is called "Trinity." Trinity is a conversational AI platform that enables banks to offer personalized customer service through natural language conversations. Trinity can be integrated into various channels such as mobile apps, messaging platforms like WhatsApp or Facebook Messenger, and voice assistants like Amazon Alexa or Google Home.
Trinity uses machine learning algorithms to understand customer intent and provide relevant responses quickly. It can handle complex queries related to account balances, transactions history, credit card payments, loan applications, and more. Trinity also has built-in security features such as two-factor authentication and fraud detection.
Active.Ai has already partnered with several leading banks across Asia Pacific such as HDFC Bank (India), Axis Bank (India), CIMB Niaga (Indonesia), Kasikornbank (Thailand), among others. These partnerships have helped Active.Ai gain valuable insights into how customers interact with their banking services.
One of the key benefits of using Trinity is that it reduces operational costs for banks while improving customer satisfaction levels. Banks can automate routine tasks such as balance inquiries or fund transfers while freeing up staff time for more complex issues that require human intervention. Customers, on the other hand, can get instant responses to their queries without having to wait in long queues or navigate through complex IVR menus.
Active.Ai has also been recognized for its innovative approach to banking. The company has won several awards such as "Best Fintech Startup" at the India Fintech Awards 2017 and "Top 50 Emerging Fintech Companies" by KPMG and H2 Ventures in 2018.
In conclusion, Active Intelligence Pte Ltd is a fintech startup that is revolutionizing the banking industry with its conversational AI platform Trinity. The company's mission is to help banks redefine their digital strategy for the future by bringing in automation and insightful customer engagement. With partnerships with leading banks across Asia Pacific and recognition from industry experts, Active.Ai is poised for continued success in the years ahead.