ActionPacked! Networks (now LiveAction) Reviews

*Edit - After actually having my surgery, I will say that the staff was very professional and proficient. The caregivers were very kind and I felt safe and comfortable.

I have had my surgery date pushed back 2 times. This is an extremely stressful and inconveniences not only myself, but also my place of business that has accommodated other peoples work schedules around my surgery, and friends and family who are providing care and support. Surgicare - DO NOT SCHEDULE SURGERYS WITH TRIPLER IF YOU DO NOT HAVE ACCREDIDATIONS FROM THE SURGEONS! If you are accepting an appointment date for a surgery, you are accepting responsibility for administration processes on your side of the house. Refusing to expedite paperwork to meet surgery dates you accepted knowing you did not have accreditation from the care providers before hand IS ON YOU. You are responsible for your internal processes, and if they affect patients enough to write a negative yelp review, I would suggest that you consider your mission statements regarding accountability and service excellence. Once the Queens center opens up you will certainly loose a lot of business if you continue to operate this way. *there is certainly a level of responsibility to be shared with Tripler, but I believe I have clearly communicated what you need to fix in order to prevent patients being adversely effected in the future.

My 12th surgical procedure dating back to 1985 from cataracts to knee replacement and they are absolutely one of the Best!!!
Great Staff

My scheduled wrist surgery was 3/11/19, 1:00pm. I was told to check in Sugicare at 12:00pm which i did promptly. About 10 to 15 min of paper work. Clerk told me to wait in the waiting room for nurse to call me for surgery prep at 1'00. I have no food or water since the night before 7pm. While i waited patiently suffering from hunger and thurst i went to the desk 10 min after my supposed surgery time. She called the nurses station, 2 min later, nurse Brooke i think came out to get me to prep. In there, i waited about 1 hr before wheeled into OR. Before that, i asked Brooke to call my pickup ride to let her know my delayed surgery to avoid longer waiting for me.
Summery:
1. While waiting for surgery prep, no one informed me of any delays or no excuses why im waiting. Had i not approached the desk, who knew how much longer i would have waited.
2. No explanation given for my wait.
3. Brooke or no one called my pickup ride about the delay. She waited 3 hours for me.
4. My estimate discharge was 3:30pm but i left after 6pm in great pain.

This facility is beyond disorganized! The patiend is in pain and looking for comfort and get the surgery over with after starving over a long period of time. Instead i was ignored in the waiting room and, irritated and angry! Yes the patient shouldnt be angry for surgery.
I will certainly tell my friends about my dreadful experience under sugucare hawaii and hope they wont make the same mistake. You can bet on it you will never see me there in the future!

This place is trash. Had me waiting 1.5+hrs just to even get called.

Felt like nurses were inexperienced!
Billing is horrible. I m making monthly payments & still they sent me to collection agency. Called & spoke to Juliet & she said it s ok but still getting collection notices. Will never go here again.

I hope I won't have anymore surgeries, but should I need anymore, this is the place to go. They are on it. Thank you, all of you for your great care. I love this place/

My wife's brother had surgery here. The staff was very attentive. Everyone treated us with respect. The place was clean. Did not rush us out, being the last ones out for the day. Made sure he was doing OK before leaving. Nurse came with us to the car.

Highly recommend.

Online Registration was easy and made check in process super quick. I was taken back within 5 minutes. Pre-op Nurses were sweet and gentle - best IV ever. Dr Carson was a phenomenal anesthesiologist and made me feel comfortable. Dr. Reha was great and friendly. Post op nurse, Kelsey, was thorough and took great care. Don t mind the negative reviews! There is a loading zone for drop off and pickup on Pohukaina - so your escort doesn t have to park. Good luck!