Across the Pond Reviews

Excellent customer service and knowledge! Highly recommended!!!!

They know their stuff & if they don't, they'll find the answer!

We bought our waterfall kit here. Mike Bollinger was amazing. He has been in landscaping since he was a kid and has worked his way up to having his own successful business. Mike went out of his way to make sure we had everything we needed and gave us tips on installation. You can tell Mike's passion in the business and making his customers happy. Highly recommend!

Great store, great service and great price! Super thankful to have found this place. Helped me get my water feature back up and running. Staff was very knowledgeable on my system and helped me with the technicalities of the repair. Thanks!

The Pond Co built me a koi pond 5 years ago, it is truly a dream come true. We just moved and I will have them build another Pond or water feature this coming year. I will let you know how it goes

The best, BEST customer service in town. They're very knowledgeable, friendly and well priced. They will be getting all of our business as a contractor. Also we always send our clients over for things they need and our clients always have great things to say.

Great customer service. Called and asked the manager if she would stay late for me and she said she would be sure to accommodate me

Had various water features for a number of years. The pump selection and assistance from the staff has been the most helpful by a lot.

Really appreciate the assistance.

Lisa is extremely helpful and knowledge. Also suggested to have my pump repaired as opposed to buying a new one. Saved me approximately $150. She made a customer and not just a sale!

Lisa and Matt have been so helpfull and willing to share there knowledge. After speaking with several company's to install, felt I could DIY the pond, lisa has shared tips and Matt has always answered questions. Thanks to The Pond Co. Team.

The only place you should go for your pond needs! Friendly and knowledgeable. You won't be disappointed

spent $170 on product they said would fix my problem. a month later and still no change

Absolutely wonderful!
It surprised me driving up in the driveway as the outside is a converted house. Open the front door and you have actually walked into a home feeling warm environment! Lisa behind the counter greeted me with a huge smile. She asked me how she could help me and listened to my issues. She kept asking questions until we figured out how many gallons I had in my pond and we got the right items and amounts figured out.
She also pointed out some other products that I'm seriously considering for next season. Then she asked me if I'd like a tour of the Koi Cave downstairs and if I needed any water plants.
I had no idea this store was here and am very impressed with the whole package deal! Very surprising what they all have inside and the water features they have outside look fabulous! Can't wait to drive by at night to see it lit up.
It has been 3 weeks and my pond looks beautiful! I can see my fish and they are happy! Plants are gorgeous and growing. She told me to be patient and I was and the results are amazing! Thank you and you now have a life long customer! I highly recommend this store for your water garden needs!

Great place to buy pond supplies. Reasonably priced and good selections.