Acqua Hotel

Very clean, and a lovely view of Richardson Bay. I always stay here when I'm in town for work.

Friendly staff, comfortable rooms and amazing setting.

Great stay! Warm and helpful staff. Super nice room and pet friendly. Great weekend get-away

Th hotel staff was very kind and generous with their time and attention. The rooms were spacious and well serviced. I appreciate the location away from the dense population areas.

Loved it to bits! We were worn out & tired from travel all day and walked late in the evening -the person on front desk was super welcoming, gave us best rates and even upgraded without asking. The room are pristine, views gorgeous and staff friendly - I am going to come back again and again!

The best stay !!! The hotel is very beautiful, overlooking the bay. A great get away to relax and unwind with a lot of perks. Aside from a very accommodating, professional staff, we are so impressed how this hotel takes really good care of their client and sees to it everything will be a great experience. When we got to our room, we received a call from the front desk, checking if everything was fine. they have a good american hot breakfast buffet, wine and cheese snacks in the afternoon and cookies in the evening, 24/7 coffee and tea. They have complimentary bikes as well. This is a wonderful hotel. I was also given discount for being a triple A member ( depend on the days you stay). Affordable, reasonable price for a high end small hotel. I highly recommend this...my family and myself enjoyed our stay. And putting out a word out there is our way of saying thank you for excellent service! Very clean hotel with a lot of amenities...The hotel hallway and rooms smell very good. I love to travel, and from the previous hotels that I have stayed which has BIG names, this Acqua hotel is just a haven...a small paradise and the BEST in accommodation and price

Perfect location for our honeymoon...away from the city hustle but close enough to all things touristy! Great staff, excellent breakfast included, cookies and wine reception in the evening! Highly recommend!

Randy is the best host ever know to man kind !!!! Awesome!!! Cookies ! Wine ! The best vacation hotel of my life !!

Great location! Close by to everything. I have to mention the amazing, friendly and helpful staff.... truly exceptional service! The view from my room was breathtaking! And not to mention the wine and cheese in the evenings and freshly baked cookies.... Wow! I went to S.F. to celebrate my birthday and they had champagne and chocolates delivered to my room....who does that nowadays?! Acqua Hotel does...that's who! I look forward to my next stay with them

I came to Acqua for a work retreat and loved my stay. The room was comfortable, and the food excellent.

The staff was very nice and helpful for the most part. The breakfast was simply amazing - and good coffee! Unfortunately they placed me in room 111 which is right next to a service door that when slams - makes an ungodly amount of noise (like a bolt of lightning struck right next to the bed). This coupled with the fact that they had the gas pressure washer running at 10:00am right outside the room was enough for me to write a review. I rarely write reviews but for $315 (including tax) I expected far superior peace and quiet. (UPDATED)Sad to say with such a great location but I would not stay here again. Update: Genevieve at the front desk made my experience a whole star better. She was friendly, asked the right questions, and made things right by me. I would in fact stay here again just because of her.

Very nice hotel very friendly people excellent place to stay I m sure I ll be back

Very nice. Going to use the bikes they offer to ride around.

Outstanding employees, room, environment. Relaxing. Will always be my first choice!

Location....hard to beat and easily found by Lyft & Uber; breakfast --- above average--- rooms large and comfortable

This is such a beautiful and warm hotel. Next to the interstate, but very quite. Lovely grounds in front of a water way... Staff very friendly.

Absolutely loved this hotel. The staff were friendly, knowledgeable and efficient. We enjoyed wine and cheese by the fire. The room was luxurious, all amenities were provided. Will definitely return.

Beautiful hotel, came for a retreat. Overpriced for my taste but admittedly I never saw a room because I decided to stay elsewhere

Was here for a yearly leadership meeting. Everything was perfect. Loved the meeting room, the location, the staff, the food, everything just fit perfectly for our day.

Nice hotel with cool views for the price paid. No coffee or tea in the rooms. You have to go down to the front desk to get it. Also there are no ice vending machines. We tried calling the front desk but no one answered. So we went on a walk all around the hotel trying to find one. Finally get down to ground floor and there was a nice man who took our bucket and filled it up from the kitchen with ice. Super weird. But there are free cookies after 7pm. And the breakfast buffet is one of the better ones I've had!

The staff were very friendly and the place was very nice. They had a wedding going on and it was a very nice setup.

Overnighted here during a cycling trip from Fisherman's Wharf to Tiburon. Good base/location for a short cycle to Old Mill Park. Had a very friendly and helpful receptionist. (Ian.)

Rude employees always and forever. They forget. They work there. So awful. The management for years is HORRIBLE. DO not spend your funds for them to insult you.

Great hotel. Right next to the freeway but our room had double doors so it was quiet. Breakfast was a nice touch and the view is great!

I am slightly hesitant to leave this review because I do not want others to know just how amazing this hotel is. Rooms: The body wash, soap and other amenities were high caliber. The beds were comfortable. We ended up staying an extra night because of how exhausted we were from travelling and how much their hotel made us feel comfortable and relaxed during this tragic pandemic. Cleanliness: Clean beyond measure. This hotel would make an OCD person feel relaxed. We always bring Clorox wipes, isopropyl alcohol in a spray bottle to clean hotels before we stay. (Pre-COVID) and now it's is needed more than ever. I wiped and wiped, and nothing. I've NEVER experienced that before. My wife was impressed and she is NEVER impressed with hotel's cleaning skills (or anything for that matter xD). Staff: Zen and Will were the paragon of customer service. Always asking what we need. They provided gift bags with cookies and brownies in them for my kids. We had had a cancellation on a previous hotel and late at night we were accomodated. Lydia was so sweet and hard-working. She and her colleagues worked hard and it showed. I wish I could make up an excuse to visit the area again just so I could stay there again. My family and I have fond memories of because of this hotel. Breakfast was the best out of all the hotels we stayed at on our trip. Vanilla Belgian waffles, fresh fruit and oatmeal, among other items. They had delicious alkaline water that all of us loved and we're always pre-chilled. During these hard times, their superb customer service, hard work, friendliness, and hospitality made me feel like I knew them and was welcomed. I've never felt as relaxed and welcomed anywhere else I have stayed in my life. Every hotel should strive to be like this one.

This is the place to stay....especially if you travel for business. Free parking and the staff is fantastic! The breakfast is really good and is complimentary. I found it easier to stay here rather than in the city. Much more relaxed environment.

Great staff, lots of things complimentary, great value!

AMAZING.... private and quiet... CLEAN... kind service.... beautiful rooms and views... great breakfast. Loved it! wonderful beds and atmosphere! nicely priced and we will absolutely come back.

We had a great experience. There was a smell in the elevator, it never went away. That aside. Everyone in the property deserves an excellent rating

Very nice hotel with professional and friendly staff, we'll be back.

Very nice hotel! Really tasty breakfast. The room was very clean and the beds were comfy. Nice location, really pretty views from breakfast area.

This is a lovely hotel, especially in these Covid times. It was clear that Acqua took every precaution, from required face masks to Sanitation Stations. When we arrived at our room, there was take between the door and the door jam, indicating that it had been hermetically sealed. Because no staff was allowed in the room, there was no housekeeping service. I just called the front desk and clean towels were delivered promptly. The view of the bay was gorgeous; it was a lovely walk, with park benches along the way. The best part was the daily breakfast! My husband went upstairs to get ours and brought it to our room. DELICIOUS!! This will not be our last visit to the Acqua!!

This place is amazing, the people are super friendly and kind! It's also sooo clean! Our family sometimes clean hotels just to be extra safe during this time, and we found barley any dirt or gross things on the wipes. This is a great hotel, I would totally recommend going here.

What a lovely hotel. The staff is highly attentive. The lake/mountain view with balcony is to die for. Daily complimentary breakfast, wine and cheese in the early evening and fresh baked cookies. Bikes on site to tour the neighborhood which smells like an enchanted forest. I will definitely be coming back! This place is wonderful. Only downside is the freeway noise and you can hear the staff walking around pretty loudly in the early morning hours. I just used earplugs and all was good.

Company meeting was held at Acqua Hotel. All the staff were courteous, the room was clean. All in all a very good day

Only four stars because this review is on just the grounds and how lovely the place looks I have an experienced it myself but like I was saying it was that location for yourself or for a small gathering thinking about it here it is

WONDERFUL BIRTHDAY WEEKEND! GREAT WATER VIEWS FROM BED! EXCELLENT FULL BREAKFAST! STAFF WAS WONDERFUL!

Nice hotel with easy access to 101. The rooms are well appointed and comfortable. The hotel is close to many great dining and shopping areas as well.

Lovely boutique hotel. Beautiful lake views. Great breakfast buffet.

What a lovely hotel with amazing staff. We stayed here for my friends wedding last year and everything was perfect. Obviously the eco-friendly aspect of the hotel s design and amenities is a major plus, and it didn t feel at all like we were missing out on anything as a result of the hotels efforts to reduce their carbon footprint. The staff also went above and beyond when there was a possibility that the wedding venue in a state park might be closed unexpectedly for fire warnings. The hotel staff worked with us to arrange a last minute backup plan to have the wedding on the hotel property. We didn t end up needing to go for the contingency plan, but I was so impressed that the hotel staff all jumped on board to help a stressed out wedding party with last minute accommodations. I d definitely recommend the Acqua hotel.

Really beautiful location and design. Super friendly staff.

They got great customer service I spend a night there no issues I am going back.

Beautiful location. Breakfast was very good. Friendly and helpful staff. Overall great experience.

Motel converted to Marin County froof. But, despite the pretensions, it is still just a motel off the freeway.

A very pleasant small room with one queen bed. Did not have carpet which I consider a plus. There was a Bluetooth speaker/clock that was provided in the room, and charging stations for devices. A small balcony appropriate to stand on (too small for sitting) with a fabulous water view. Everything was very clean. A couple of minor maintenance issues: a sink handle that was loose and fell off, and one of the (three or more) charging stations didn t seem to work. Attentive and friendly staff. Pleasant continental breakfast.

I loved my stay at the Acqua Hotel in Mill Valley, California. First off, Mill Valley is a good area to stay when visiting San Francisco and wanting to avoid the hustle and bustle of the city centre while still wanting to soak in the sights. It's quite close to Sausalito which is a popular destination among tourists. In fact, the hotel loans sturdy bicycles (+ helmets) and is located right on a bike path so you can bike into Sausalito and further across the Golden Gate Bridge if you so desire. The hotel staff offered a warm welcome with a complimentary wine and cheese every evening. There were also freshly bakes cookies nightly. The lounge area where these are set up is cozy enough as is the backyard where a lot of guests gathered to partake in the complementary offerings. Every room has a view of the water. The rooms itself were very clean, quite comfortable, and I loved the organic soaps and shampoos they provided. Finally, the complimentary breakfast buffet was a treat on its own. This place isn't cheap, but you definitely get an experience here that will get you your money's worth. I definitely recommend this hotel.

Great experience at Hotel Acqua- exceeding expectations. From the super friendly and helpful check in, we were in for a treat. We enjoyed a short bike ride on the complimentary bicycles, along with wine and cheese and cookies, sitting out on the back patio area and watching the sunset. In the morning, the breakfast was outstanding with fresh pastries, fruit, eggs, waffles and more. Room itself was top notch with a view of the water. Highly recommended.

This hotel is my 1st choice in Marin. The staff, setting, view of the inner Bay and the easy access both North and South make it a very comfortable and welcoming experience. Thank You !!!

Tranquil place to stay away from the hustle and bustle of the city. 30 minutes from Napa and Sonoma Valley and 10 minutes from San Francisco.10 minutes to Muir Woods and Sausalito. One of the best hotel deals near San Francisco.

Was a nice room. Until I got my bill and saw there was a charge for cleaning cause they said we smoked in the room. Me nor my wife or 8 year old daughter smoke. If you stay, and you see someone smoking, tell them to walk away from the room or you will be charged. It's not right to be charged for someone else's habit.

Stayed in nice 3rd floor room with fireplace. Hotel newly renovated. Full breakfast buffet included with room. Good location

Comfortable well appointed rooms. Complimentary wine and cheese in the evening

The breakfast is amazing, and so are the views of the water.

Off the beaten path but fantastic accommodations. Very clean, friendly staff and beautiful view of the water!

Most comfortable hotel bed I think I've ever had. Rooms were brilliant, clean, spacious and very well equipped. The evening wine reception is a great touch and there is a great selection at breakfast. The downside is being right alongside the freeway, but the building is well designed to avoid any noise.

Great staff, comfy beds, dog friendly, good location and wine and cookie hours. What more could you ask?

Hotel was nice and professional the only thing I'd recommend is in order to ride the bikes you have to be 15 and it doesn't seem like there would be a logical reason why you have to be 15 to ride the bikes I'd recommend maybe change It to something like 15 and under must have a parent or guardian.

This hotel is just off the highway in Mill Valley, a convenient distance from San Francisco. The staff was very friendly and the room we are staying in is beautiful, simple and modern. A cooked breakfast buffet is offered each morning which is great.

Great hotel, staff and location! Perfect location for visiting Muir Woods or Sausalito.

We spent several days at Acqua while in town for my brother's wedding. The hotel is fantastic; friendly helpful staff, great breakfast, beautiful views and great location for the coast, city and wine country day trips. The only frustration was how easily the room key cards demagnetized. I literally was unable to enter my room 5 times in four days, and had to go down to the front desk for a new key. Evidently they use "eco-friendly" key cards which are susceptible to demagnetization.

I travel often for work and hands down this hotel has the best customer service! The amenities are similar to other hotels, with the exception of the beautiful view behind the property. I look forward to staying with these guys again! You'll be sorely disappointed if you don't book a room at Acqua Hotel!

Nice place. Not necessarily worth the price but near the water and good for a night or two. A lot of construction going on but not really intrusive.

Acqua has handled this year s pandemic successfully making the hotel environment as safe as possible for the guests. A welcoming respite a tad north of Saucy and the City makes Acqua an easy drive to the wine valleys, Pacific Coast Highway, and points beyond. Highly recommend. Nothing but excellent.

Great service, plenty of parking, near in n out Burger

Probably the absolute worst hotel I've ever stayed in in my life with the most irresponsible front desk employees that I've ever seen in my life that was so unprofessional uncourteous and I would not recommend anyone ever stay there again and we're going to cut all of our corporate ties that we've had for years from them because they are totally out of control the management upper management doesn't have the ability to control their employees totally ridiculous attitudes and actions how in the world can you ever be forced to leave a hotel because you took your mask off to eat

It's clearly an older hotel that's been updated. The most noticeable thing is that the room door originally opened to an outside walkway, but it's now enclosed with glass and air conditioned. Staff were friendly and helpful. Room was small but cozy and bed was comfortable. Outside gardens are well kept, and you literally are on the water's edge. Location and price were the best parts - just the other side of the Golden Gate Bridge and a lot cheaper than in-town hotels. However, we used it as a starting for for Muir Woods and parts farther north like Sonoma.

I want to give this hotel 1 star for the simple fact that they've ruined my expectations for other hotels. I'm now consistently disappointed when staying elsewhere because Acqua has set the bar too high. For background, my family and I are on a 2-week roadtrip and have stayed at SEVEN hotels so far. Each and every one, other than Acqua, has been mediocre or utterly disappointing. I am never easily impressed when it comes to cleanliness and service. I'm obscenely critical and was neurotic before COVID-19 about germs and such. Obviously, a roadtrip is a terrible idea given these circumstances, but it happened. Acqua made us feel safe and more at ease with our questionable timing for a vacation. Our room was nearly immaculate. We went thru practically every inch with sanitizing wipes and disinfecting alcohol but we hardly found a speck of dust or any yuckiness. Even our 11 and 17-year-olds were impressed. Their staff provided us with complementary goodies that most others wouldn't even consider. There were so many small details that made it an unforgettable experience, but overall, simply put, I will never be the same. My once-blissfully-ignorant experiences are a thing of the past and I now know that exceptional service and standards exist. I can never go back to anything less. And what makes it even more frustrating is that their rates are so reasonable for what they provide, I almost feel paranoid that it's too good to be true. I'm constantly comparing them to others like an ex-boyfriend to recent dates that just isn't up to par and you find yourself daydreaming of running into that ex.

I was there for an event, so I haven't seen the rooms. Beautiful lobby and adjiacent area. Wonderfu receptionists as well.

Beautiful hotel and gorgeous location, business-travel oriented. Friendly, professional staff, seemless stay. Very nice breakfast.

A great value with several unexpected extras - wine, cheese, and cookies - as a pre-dinner enjoyment.

Wonder 4-night stay at the Acqua. Tasty included breakfast, amazing views, very friendly staff, and comfortable bed/room all topped off by free welcome wine!

Beautiful room with gorgeous views of the bay. Free bicycle "rentals". Amazing breakfast. Helpful and kind staff from check-in to breakfast staff.

Lovely staff, with a great view from our room. Very quiet with lots of good restaurants close by, so perfect for a relaxing getaway. Did a one night stay for our anniversary during the pandemic and they had really high cleaning standards, which we were happy about. They give you half bottle of wine during your stay and because I'm pregnant, they gave me a alcohol-free champagne. It was delicious and I really appreciated they had something for me too.