Okay, so they take my money as payment for a hospital and then call me the next day that they could not help me and that they would process a refund... the refund will take up to 90 days.... what?!
Risk Free Trial and Satisfaction Guarantee are a sham.
I am a part of the family business that has been deceived and tricked by Access One. Their sales rep looked me right in the eye and told us the service we were signing up for would be more than enough for my business. Had I known any better I wouldn't have ever signed up for their service, but as a business owner that stands behind their satisfaction guarantee I thought I would be okay if it didn't work out for us.
Great company to work for. The phone service is great!
Asking for $ and they dont even service the area you are at
Unhappy Customer.. Access one was hack past weekend didn't notify customers and they change all users admins password without notifying their customers also disable features Shame on you Access ONE. You need to Notify Your Customers and beef up your security.
This company is the worst company in The planet, my company contacted their services and what a nightmare. Every single day the internet and the phones are down at least 5 hours per day. The installed and old used modern that worked for two days, and they came to change it for another one. We have been having this issues for more than 3 weeks and always the say that they open a ticket and are working on the solution.
AVOID BUSINESS WITH THIS COMPANY
Talk about an absolute nightmare! I work for a small family business and we recently moved to a bigger facility. Which is super exciting. Unfortunately the area we moved to didn't have too many options for internet service providers. We found the one that the previous tenants had which was Access One. We called them, they sent out a sales rep (Michelle Labern). She came in, saw how many users we had, talked to us about how great their service would be with a dedicated 3 megabit connection. We are not IT professionals and to be honest when Michelle told us that we would be fine, we naively took her word for it. Plus they had a 90 day risk free trial & a satisfaction guarantee. So we figured it was worth a shot and if it wasn't enough we would pursue other options.
Well that was a huge mistake. Within the first month of service we have had difficulties. Apparently 3 mbs is way too slow for our company's needs. After trying to make sure it wasn't something we were doing wrong we filed our first complaint. We had been running speed test on our machines and they were reading under 1 mbs consistently. Essentially stating that we weren't satisfied and that the internet was too slow on Jan 10, 2017. They claimed we were receiving the 3 and that what the speed tests were reading was incorrect. They blamed us being on the internet and our in house network equipment.
Fast forward to January 24, 2017 and we are still going back and forth without any solution or help being brought to the table. We decided to try make it work by getting all new network equipment and we would follow up after we got the equipment.
On February 15, 2017 I followed up with Jon Baumhart. Unfortunately after spending a bunch of money on new equipment that, Jon had blamed for my issues. Nothing improved and we still had the exact same internet issues. Websites not loading, getting kicked off sites we use for business, etc. At least 2-3 times every single day since we started using their service we had issues with being able to operate as normal. I Emailed Jon with screen shots of the throughput we were receiving as well as updated speed tests showing how slow the connection still was.
Well Jon, said well you are getting what you signed up for so too bad. That even though we were having all these troubles that it was our problem. When bringing up the satisfaction guarantee that we have in our contract he said that only applies if they weren't delivering the 3 mbs that we signed up for.
Now lets get something straight. I made it clear to everyone I talked to at Access one that we would be willing to consider other solutions, but the 3 mbs simply is not enough bad width for the 4-11 users we have on any given day. I made it clear the Michelle had made a mistake when she said we would be good on 3 mbs and that if we had a problem we have a satisfaction guarantee.
Fast forward to today, March 9, 2017 I get an email from their senior account rep with three options.
"Option 1:- upgrade to 10M Fiber $990 per month (before fees/taxes). This includes any build out costs. In the meantime, I can see if we can provide an additional T1 while this installs.
Option 2: add secondary connection like Comcast.
**For the above, we recommend Access One taking over the firewall. We absolutely need to have our MSP techs review the firewall settings.
Option 3: Engage in Legal."
We are already paying $580/ month for their service. So they gave us 2 options to pay more or we have to engage in a legal battle? What kind of company is this?
It has been a nightmare getting a hold of people, getting calls back from these people, I cannot even begin to explain the amount of frustration we feel here.
Their "Satisfaction Guarantee" and "90 Risk Free Trial" is a total sham and is going to come back around to haunt them.
Great service and value so far! Very happy that I made the switch from Comcast!
I won't even do business with this place because the "gentleman" named "Blase" that called my company was unbelievably rude.
accessoneinc.com